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General
Will my policy renew automatically?
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What is a voluntary excess?
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Is there a fee or surcharge for credit card payments?
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How can I update my address?
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Where is the PDS for my insurance policy?
Why am I being charged an Emergency Services Levy (ESL) on my premium?
How do I add an authorised contact to my policy?
Home Insurance
What exactly are contents?
How do I work out my sum insured?
What is Safety Net Home Protection?
Does GIO Home Insurance cover my holiday home?
Do you cover damage caused by insects, including termites?
What happens if an insured item is not at my home when it’s damaged/lost?
Are my carpets covered?
What happens if my payment is overdue?
How do I cancel my policy?
Car Insurance
Are learner drivers insured to drive my car?
What accessories and modifications do you cover?
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Am I covered for windscreen repair or replacement?
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CTP Insurance
What is Transport for NSW (TfNSW)?
How can I choose to receive my CTP Insurance documents electronically?
Can I renew my Green Slip term to 6 months?
What happens to my CTP when I sell or buy a vehicle that is registered?
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What if I have recently acquired a vehicle that is due for registration?
How does GIO handle and protect privacy?
How long does it take for my CTP Green Slip to go through to TfNSW?
How can I change my address?
How do I cancel my CTP Green Slip?
If a younger driver drives my car infrequently, do I need to list them on the Green Slip?
Why does my quote price not match the price from the Green Slip Check or another website?
Are trailers and caravans covered by CTP insurance?
How does GIO handle and protect privacy?
Do I need to transfer my CTP when I sell my car?
What is the difference between a Pink Slip and a Blue Slip?
How can I update my contact information?
Can I cancel my CTP?
MAI Insurance
Motorcycle Insurance
What do I do if my motorcycle is stolen?
Can I choose my own repairer?
Caravan Insurance
Does GIO insure animal or horse floats?
What type of vehicles do you cover?
Do you cover all on-site caravans?
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Business Insurance
What is the difference between Public Liability and Products Liability insurance cover?
How much Public & Products Liability cover do I need?
What isn't covered by Public and Products Liability Insurance?
Is my Business Insurance expense tax deductible?
What is the difference between employees and subcontractors?
How do I make a claim?
GIO Business Insurance cover my business’ premises against flood
Workers Compensation
NSW
Do I need workers compensation insurance?
Who is a worker for workers compensation purposes?
How do claim costs impact my premium?
What do I need to do if an injury occurs?
What should I do if urgent medical attention is required?
What weekly benefits do I pay an injured worker?
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What does it mean if a claim is “reasonably excused”?
What is an Injury Management Plan?
What is the relationship between NSW icare and GIO?
WA
When is a worker covered for workers compensation?
What is the definition of ‘remuneration’?
Do I have to cover my contractors and sub-contractors?
TAS
Do I need to notify WorkSafe Tasmania if a worker is injured?
What do I need to do if I receive a notice of injury?
What must an employee do if there is a workplace injury?
What additional responsibilities do employers with more than 50 employees have?
What must an employer do if there is a workplace injury?
When are Employers required to prepare Return to Work Plans?
How long can weekly compensation payments continue?
When is an injured worker entitled to lump sum payments for permanent impairment?
What medical expenses are covered by a workers compensation claim?
Can workers compensation benefits be altered or stopped?
How are questions or disputes relating to claims resolved?
General
What is the definition of a ‘worker’?
How are Workers Compensation premiums calculated?
How do I pay for my Workers Compensation policy?
What are the benefits of reporting injuries early?
What are my workers compensation responsibilities as an employer?
Do I need to continue to pay an injured worker's wages after an injury occurs?
How do I get reimbursed for wages lost due to a work injury?
What are suitable duties?
Should I provide suitable duties to an injured worker?
What is a Return To Work Plan?
What is a common law claim?
What is the difference between a "recurrence" and an "aggravation" of an injury?
Who is the Primary Treating Medical Practitioner?
What is a 'Register of Injuries'?
What is a Certificate of Currency and how can I get one?
How do I submit an Internal Dispute and what is the process?
Roadside Assist