NEW Excess-free Glass cover
If and when a glass window in your home is accidentally broken (and that’s the only damage you are claiming) — we cover the cost to replace the fixed glass without you having to pay an excess, if you have selected Excess-free Glass cover as an optional cover on your home insurance. Just call us on 13 14 46 or lodge a claim online. We will organise for one of our trusted glass repairers to replace the broken window.
For full details of what is and isn’t covered, please refer to the relevant PDS.
How do I determine the right sum insured for my investment property?
To determine your sum insured — that is, the amount listed on your policy as the maximum we’ll pay to repair or rebuild it in the event of a claim — you should estimate how much your property would cost to rebuild from scratch. Take into account things like the quality of materials and fixtures.
GIO’s Building Calculator can help.
Will I be covered if my tenant stops paying rent?
GIO Landlord Insurance includes cover for tenant default. This can cover you in the following scenarios:
- Your tenant stops paying rent but doesn’t leave the property. You’ll receive the weekly rental amount, up to $5,000, for up to 2 or 14 weeks depending on the type of rental agreement.
- Your tenant stops paying rent and permanently leaves the property. You’ll receive the weekly rental amount, up to $5,000, for up to 2 or 14 weeks depending on the type of rental agreement.
- Your sole tenant passes away. You’ll receive the weekly rental amount for two weeks.
- Your tenancy agreement is terminated by a tribunal order on the grounds of hardship on the part of the tenant. You’ll receive the weekly rental amount for up to 4 weeks.
Limits, conditions and exclusions apply. Please refer to the PDS for more detail.
Does GIO Home and Contents Insurance cover damage caused by pets?
No. While coverage is included for damage caused by animals - with some limitations and exclusions, as outlined in the Product Disclosure Statement (PDS) - that coverage does not extend to damage caused by animals you own or for which you are responsible.
I have chosen a higher excess on my building policy in return for a lower premium, but the excess I have chosen is higher than what I think it might cost me to fix a broken window. What can I do?
You can take out the Excess-Free Glass cover as part of your Building Insurance. If you have this optional cover and a window in your home is accidentally broken (and that’s the only damage), you can claim under this option and no excess applies. Refer to the PDS for the type of fixed glass that is covered.
Remember you can only claim for the window if there was no damage before you added on the optional cover.
Refer to the PDS for more information
I have damage to my roof and windows from a recent storm. Can I make a claim under Excess-free Glass Cover?
No. You can only claim under Excess-free glass cover when the only damage is the accidental breakage of glass listed in the optional cover. You will need to lodge a claim for storm damage, in relation to both the roof and windows. You will need to pay any excess that applies to your policy.
How do I make a claim?
Making a claim can be done online, 24 hours a day, 7 days a week.
How do I know if I have this cover?
Does this cover any of my contents that contain glass, such as vases, drinking glasses, and TV screen?
I thought I already had cover for glass breakage under my policy.
Yes, accidental glass breakage is automatically covered under your policy. However, when you make a claim, you will need to pay the applicable excess. When you have Excess-Free Glass cover and the breakage relates to the type of fixed glass listed in the optional cover (see question 1 and the PDS), you do not pay an excess when you make a claim.
Refer to the PDS for more information
Does it cover if I have a scratch on one of my windows?
Does this also cover the glass frame?
What is Excess-Free Glass cover?
This optional cover will apply in addition to the additional cover ‘Accidental breakage of glass’ which is included in the Home cover only and offers repair or replacement following accidental breakage of:
- fixed glass in windows, doors, skylights and shower screens in your home
- mirrors fixed to your home.
When you have this option and the claim is only for the accidental breakage of the glass mentioned above, we cover the cost to replace it without you having to pay an excess.
Refer to the PDS for more information.