Help Centre

We're here when you need us!

Before you get in touch

The help you need might be just a click away. Before you contact us, select a product from the drop-down list below and explore our most popular queries to find a quick solution.

Manage your policy online

Did you know you can view and manage your GIO policy online?

Online services are available for the following products:

  • View and update your policy details
  • Update your billing details
  • Update your contact details and preferences
  • Update and pay your renewal
  • Access your policy documents
  • Request Certificate of Insurance
  • Pay excess
  • Track claim status

 Home and Contents Insurance

 Comprehensive Car Insurance

 Landlord Insurance

 Comprehensive Motorcycle Insurance

 Caravan Insurance


Find your policy

Don’t know your policy number? Find it online now.


Using GIO Online Services

Find out what you can do through GIO Online Services.


Claim online

We’ve made making a claim online easy.

You can make a claim for these policies online:

 Home and Contents Insurance

 Comprehensive Car Insurance

 Landlord Insurance

 Comprehensive Motorcycle Insurance

 Caravan Insurance


For all other policy claims

Need your Certificate of Currency?

Request a copy of your Certificate of Currency and we’ll make sure you receive it within 4 business hours.

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Got a question?

Ask George, your GIO Virtual Assistant