What do you need help with?
Customers in need of extra help and support
We understand that sometimes our customers need extra care and support at different points in their lives.
We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion.
How to contact us with a complaint
If you experience a problem, are not satisfied with our products or services or a decision we have made, please visit our Customer Relations & Complaints page to access more information.
Service of legal documents
GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
Insurance Council of Australia
Find out more about the General Insurance Code of Practice.
Agency Stores
Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.
