GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
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Get it done online
What type of policy do you have?
Select your policy and we’ll let you know how you can renew, make payments, access documents and more.
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Manage your insurance in a touch
With the GIO App, you’ll know you can manage your insurance policies from your smartphone. Make and track claims, update personal details, renew policies, and more.
Ways to get in touch
Messenger
8am - 9pm, 7 days (except national public holidays)
9am - 5pm national public holidays
Get in the know
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FAQs
No, GIO does not charge any fees for credit card payments.
Most policies can be paid for online using your Credit or Debit card. Some can also be renewed using our online payment portal, except for the following:
- Life Insurance
- Bill Protect
- Funeral Insurance
- Accidental Injury
- Accidental Death
Payments for MAI Insurance in the ACT must be made to Access Canberra at the time of your registration renewal.
Renewals for Workers Compensation policies in NSW are managed by icare Workers Insurance.
For other GIO insurance products or to get information on any of these, please refer to our payments page.
GIO does not price match quotes from other companies.
GIO Online Services shows claims information for Home and Contents, Landlord, Car, Motorcycle, Boat and Caravan Insurance, allowing you to track claims for those policies.
If you’re uncertain whether the text or email is genuine, contact us immediately on:
- Suncorp – 13 11 55
- AAMI – 13 22 44
- GIO – 13 10 10
- Apia – 13 50 50
- Shannons – 13 46 46
Extra help and support
We understand that sometimes our customers need extra care and support at different points in their lives. We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Find out more
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