1. Savings, Everyday!

      Because GIO is part of the Suncorp Network, eligible customers can access Suncorp Benefits for up to 15% savings on everyday items.

      Find out more   

      Suncorp Benefits app

      10% online discount

      Save 10% on your car insurance when you buy a new policy online.

    2. All Home & Contents Insurance Products

      Up to 15% Home and Contents combined discount

      Save up to 15% on your policy when you combine your home insurance and your contents insurance into one policy with us. Includes Landlord and Strata policies.

      Savings, Everyday!

      Because GIO is part of the Suncorp Network, eligible customers can access Suncorp Benefits for up to 15% savings on everyday items.

      Find out more   

    3. All Personal & Life Insurance Products
    4. Travel

    5. All Business Insurance Products

      Claims

      Business Insurance Claim

      Workers Compensation Claim

      Payments

      Business Insurance Payment

      Workers Compensation Payment

    6. Login
    7. Payments
    8. Claims
    9. About
    10. Contact Us
    11. FAQs
    12. Home
  • GIO
  • Contact Us

Help Centre

We're here when you need us!

Before you get in touch

The help you need might be just a click away. Before you contact us, select a product from the drop-down list below and explore our most popular queries to find a quick solution.

Manage your policy online

Did you know you can view and manage your GIO policy online?

Online services are available for the following products:

  • View and update your policy details
  • Update your billing details
  • Update your contact details and preferences
  • Update and pay your renewal
  • Access your policy documents
  • Request Certificate of Insurance
  • Pay excess
  • Track claim status

 Home and Contents Insurance

 Comprehensive Car Insurance

 Landlord Insurance

 Comprehensive Motorcycle Insurance

 Caravan Insurance

LOGIN

Find your policy

Don’t know your policy number? Find it online now.

FIND POLICY

Using GIO Online Services

Find out what you can do through GIO Online Services.

DISCOVER MORE

Claim online

We’ve made making a claim online easy.

You can make a claim for these policies online:

 Home and Contents Insurance

 Comprehensive Car Insurance

 Landlord Insurance

 Comprehensive Motorcycle Insurance

 Caravan Insurance

MAKE A CLAIM

For all other policy claims

CALL 13 14 46

Need your Certificate of Currency?

Request a copy of your Certificate of Currency and we’ll make sure you receive it within 4 business hours.

BUSINESS INSURANCE
WORKERS COMPENSATION

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Financial Services Council

Life insurance code of practice icon

Find out more about the Life Insurance Code of Practice 

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.

 Need to call us?

Help us save you time by directing you to the right department.

Insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO. Registered Office, Level 28, 266 George St, Brisbane QLD 4000.  Please read and consider the relevant Product Disclosure Statement before you make any decisions about this product. In accessing the GIO site you agree to the Online terms and Conditions.