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    1. 10% online discount

      Save 10% on your car insurance when you buy a new policy online.

    2. All Home & Contents Insurance Products

      Up to 15% Home and Contents combined discount

      Save up to 15% on your policy when you combine your home insurance and your contents insurance into one policy with us. Includes Landlord and Strata policies.

      10% multi-policy discount

      Be rewarded with a 10% multi-policy discount if you hold three or more eligible policies with us.

    3. All Personal & Life Insurance Products
    4. Travel

    5. All Business Insurance Products

      Claims

      Business Insurance Claim

      Workers Compensation Claim

      Treasury Managed Fund Claim

      Payments

      Business Insurance Payment

      Workers Compensation Payment

      Earn Qantas Points when you purchase a GIO Business Insurance policy

      Read more

    6. Payments
    7. Claims
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    11. FAQs
    12. Home
  • GIO
  • Contact Us

Contact GIO

We're here when you need us!

General Enquiry Form

General Enquiries

Did you know that you can view and manage your Home, Contents, Landlord, Car, Caravan and Motorcycle policy quickly and easily online?

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View FAQ's

Call us:13 10 10
(within Australia)

Call us:
+61 3 8650 4196
(from overseas)

Monday to Friday
7am – 9pm AEST
Weekends
8am – 6pm AEST

Click here for CTP operating hours

By post:Reply paid 3999
Sydney NSW 2001

By agency:
Contact your local agency

By email:General enquiry form

My Insurance Centre

For assistance with managing a policy or claim online:

Call us:
1800 201 882

Monday to Friday 8am – 9pm AEST
Weekends 8am – 6pm AEST

Service of legal documents

GIO is part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Financial Services Council

Find out more about the Life Insurance Code of Practice

General Enquiry Form

Please complete this form and a consultant will aim to respond to your enquiry within 48 hours.

* = mandatory field

This is located on the top right hand corner of your policy certificate.

We usually respond by email, however there may be instances when we need to speak with you directly.

To cancel your policy, please call us on 13 10 10.

 

For TMF enquiries, please call our Client Services team:

Business hours: (02) 8121 3128
After hours: 1800 411 082

Insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO. Registered Office, Level 28, 266 George St, Brisbane QLD 4000.  Please read and consider the relevant Product Disclosure Statement before you make any decisions about this product. In accessing the GIO site you agree to the Online terms and Conditions and our Cookie & Data Policy.