GIO is part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Financial Services Council

Find out more about the Life Insurance Code of Practice

Claims

For personal insurance, commercial property and commercial motor vehicle claims

Comprehensive Car

Home & Contents

Landlord

Comprehensive Motorcycle

Caravan

Life Protect

Funeral

Accidental Injury

Accidental death

Bill Protect

Travel

Business Insurance

Call 13 14 46

By post:

Personal insurance claims:
Locked Bag 31446
Brisbane, QLD 4001

Commercial property and commercial motor vehicle claims:
GPO Box 346
(IPC: 2CI288)
1 Sydney, NSW 2001

Dispute Resolution

Visit our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Dispute Resolution

Personal Insurance

My Insurance Centre

Comprehensive Car

Home & Contents

Landlord

Comprehensive Motorcycle

Caravan

View & update your policy details
Update your contact details & preferences
Tailor & pay your renewal
Update your payment details
Access your policy documents
Request Certificate of insurance
Track the status of a claim

Call us:13 10 10
Fax: 1300 724 872
+61 3 8650 4552

By post:Reply Paid 9835
Your Capital City, State, Postcode

By email:General enquiry form

CTP Insurance

Call us:13 10 10
Monday to Friday: 8am - 6pm AEST
Saturday: 8am - 4pm AEST

By post:Reply Paid 4091
Your Capital City, State, Postcode

Business Insurance

Call us:1800 036 837
Monday to Friday: 8am – 7pm AEST/AEDT

By post:GPO Box 9884
Your Capital City, State, Postcode

Insurance Fraud Hotline

Call us:1300 881 725

By post:Locked Bag 32524
Brisbane, QLD, 4001

By email:General enquiry form

NSW

General Enquiries

Call us:
13 10 10

By email:General enquiry form

Complaints

By Email:
wc.complaints@suncorp.com.au

Claims Enquiries

Fax:
1300 733 677

By email:
wcclaimsnsw@gio.com.au

WA

General Enquiries

Call us:
13 10 10

By post:
GPO Box B50
Perth, WA 6838

By email:
workerscompcomplaints@gio.com.au

Policy Enquiries

Fax (new quote):
08 9320 3649

Fax (renewals):
1300 666 356

By email:
wcpolicieswa@gio.com.au

Claims Enquiries

Fax:
1300 553 488

By email:
wcclaimswa@gio.com.au

ACT

General Enquiries

Call us:
13 10 10

By post:PO Box 52
Woden, ACT 2606

By email:
workerscompcomplaints@gio.com.au

Policy Enquiries

Fax:
1300 725 840

By email:
wcpoliciesact@gio.com.au

Claim Enquiries

Call:
02 6281 8806

Fax:
1300 725 840

By email:
wcclaimswa@gio.com.au

By post:
PO Box 47
Woden ACT
2606

TAS

General Enquiries

Call us:
13 10 10

By post:
GPO Box 509
Hobart, TAS 7001

By email:
wcpoliciestas@gio.com.au

Policy Enquiries

Fax:
1300 458 569

By email:
wcpoliciestas@gio.com.au

Claim Enquiries

Fax:
1300 725 847

By email:
wcclaimstas@gio.com.au

NT

General Enquiries

Call us:
13 10 10

By post:
GPO Box 377
Darwin, NT 0801

By email:
wcpoliciesnt@gio.com.au

Policy Enquiries

Fax:
1300 684 467

By email:
wcpoliciesnt@gio.com.au

Claim Enquiries

Call:
08 6188 0990

Fax:
1300 684 462

Email:
wcclaimstas@gio.com.au

Payment Enquiries

General Workers Compensation Credit Control Enquiries:
Email: gioworkerscompcc@gio.com.au
Phone: 1800 627 284

For Broker EFT notifications and remittance only:
Email: brokerrem@gio.com.au
Phone: 07 3135 3802

Health Liability Claims

Business hours:(02) 8121 1377

After hours:1800 882 169

General Liability Claims

Business hours:(02) 8121 1388

After hours:1800 882 169

Property and Miscellaneous Claims

Business hours:(02) 8121 3749

After hours:1800 882 169

Motor Vehicle Claims

Business hours:1800 045 514

After hours:1800 045 514

Client Services

All other enquiries relating to Treasury Managed Fund (TMF) including Coverage, Declarations, Contributions, Certificate of Currency and Pre-Travel Advice

Business hours:(02) 8121 3128

After hours:1800 411 082

Email:
tmfcs@gio.com.au

General Enquiry Form

Please complete this form and a consultant will aim to respond to your enquiry within 48 hours.

* = mandatory field

Type of Enquiry*

Insurance Type*

Full Name*

Email*

Are you an existing GIO Customer?*

Yes

Postcode*

Policy Number (preferred)

This is located on the top right hand corner of your policy certificate.

Contact Number*

We usually respond by email, however there may be instances when we need to speak with you directly.

Date of Birth*

Postal Address*

Vehicle Registration

State*

Claim Number*

Message*

To cancel your policy, please call us on 13 10 10.

For TMF enquiries, please call our Client Services team:

Business hours: (02) 8121 3128
After hours: 1800 411 082

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