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Contact GIO

We're here when you need us! If you can't find what you need below, you can call us on 13 10 10 24 hours a day, 7 days a week

General Enquiry Form

General Enquiries

Call us:13 10 10
(within Australia)

Call us:
+61 3 8650 4196
(from overseas)

Monday to Friday
7am – 9pm AEST
8am – 6pm AEST

By post:Reply paid 3999
Sydney NSW 2001

My Insurance Centre

For assistance with managing a policy or claim online:

Call us:
1800 201 882

Monday to Friday 8am – 9pm AEST
Weekends 8am – 6pm AEST

Service of legal documents

GIO is part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about theGeneral Insurance Code of Practice 

General Enquiry Form

Please complete this form and a consultant will aim to respond to your enquiry within 48 hours.

* = mandatory field

This is located on the top right hand corner of your policy certificate.

We usually respond by email, however there may be instances when we need to speak with you directly.

To cancel your policy, please call us on 13 10 10.


For TMF enquiries, please call our Client Services team:

Business hours: (02) 8121 3128
After hours: 1800 411 082