Can I renew my Green Slip term to 6 months?

If you have a light vehicle (i.e. vehicles with GVM less than 4.5 tonnes), you can choose to insure and register for either a 6 month or 12 month term. If you want a 6 month term, both the Green Slip and Registration need to be paid or completed within 21 days of the registration due date. This is called the ‘Use-by’ date and is shown on the Green Slip. If the Green Slip ‘Use-by’ date has expired (i.e. exceeded 21 days), then you can only register for a 12-month period, unless there are ‘extenuating circumstances’ for us to accept the late payment. If you have a 12 month policy already, you’ll need to contact us on 13 10 10 (Monday to Friday 8am-6pm, Saturday and Sunday 8am-4pm) to change it to 6 months.

How long does it take for my CTP Green Slip to go through to the RMS?

It depends on the method you use to pay for your CTP Green Slip . If you pay online, by phone, or at a GIO Agency, it will be sent to the RMS within an hour of payment. If you pay at an Australian Post Office, it will take up to 2 business days for payment to reach RMS.

How can I change my address?

Your CTP is directly linked to your vehicle’s registration. That means when you change your address with Service NSW , it will automatically update your CTP.

NSW CTP

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CTP Green Slip Insurance NSW

Frequently Asked Questions

If you have a light vehicle, you can choose to insure and register for either a 6 month or 12 month term. If you have a 12 month policy already, you’ll need to contact us on 13 10 10 (Monday to Friday 8am-6pm, Saturday and Sunday 8am-4pm) to change it to 6 months.

MAI Insurance is linked to the vehicle, not the owner, which means if you sell your vehicle the MAI Insurance will be transferred to the new owner. If you buy a new vehicle, the MAI Insurance will be transferred to you.

Just make sure that you advise Access Canberra.

Payment will reach the RMS within:

1 hour, if you pay online, by phone, or at a GIO Agency
2 business days, if you pay at an Australian Post Office

When you change your address with Service NSW, it will automatically update your CTP.

Once you acquire a new vehicle, it’s important to complete a change of ownership with Service NSW to transfer the registration into your name.

Renew your policy

Refuel your policy so you can get back on the road.

Find your payment Reference number (PRN)

Renew online

Cancel your policy

There are only some circumstances under which you can cancel your CTP Green Slip, including the de-registering of the vehicle.

You will need to supply a confirmation of cancellation letter from the RMS.

Call 13 10 10

Manage your policy

To update driving history or vehicled drivers:
Call 13 10 10

To update your address or change of ownership:
Service NSW online or call 13 77 88

Lodge or track a claim

We keep your claims journey short and simple, and keep you updated along the way.

Lodge a new claim

Track an existing claim

Find your payment reference number (PRN)

Ways to get in touch

Online enquiries

Fill out our online enquiry form.

Other ways to get in touch

Need more options? We've got you covered.

Enquiry Form

Complete the form below to send us a brief message and we’ll get back to you within 48 hours.

* = mandatory field

Type of Enquiry*

Insurance Type*

Full Name*

Email*

Are you an existing GIO Customer?*

Yes

Postcode*

Policy Number (preferred)

This is located on the top right hand corner of your policy certificate.

Contact Number*

We usually respond by email, however there may be instances when we need to speak with you directly.

Date of Birth*

Postal Address*

Vehicle Registration

State*

Claim Number*

Message*

To cancel your policy, please call us on 13 10 10.

You can lodge your request to cancel at your nearest Access Canberra Service Centre.

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Other ways to get in touch

Phone

Give us a call on 13 10 10.

Monday - Friday
8am - 6pm (NSW time)

Saturday and Sunday
8am - 4pm (NSW time)

Postal addresses:

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Your Capital City, State, Postcode

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.

Frequently Asked Questions

Common issues

Renew your policy

Cancel your policy

Manage your policy

Lodge or track a claim

Ways to get in touch

Enquiry Form

Other ways to get in touch

Phone

Postal addresses:

Customers in need of extra help and support

Dispute Resolution

Service of legal documents

Insurance Council of Australia

Agency Stores