Back to help centre

GIO-MASTER Icon Library [PART 1]-FINAL_ctp

NSW CTP Green Slip Insurance

Frequently Asked Questions

Common issues

Renew your policy

Refuel your policy so you can get back on the road.

Find your payment Reference number (PRN)

Renew online

Manage your policy

To update driving history or vehicle drivers:
Call 13 10 10

To update your address or change of ownership:
Service NSW online or call 13 77 88

Lodge or track a claim

We keep your claims journey short and simple, and keep you updated along the way.

Lodge a new claim

Track an existing claim

Find your payment reference number (PRN)

Ways to get in touch

Online enquiries

Fill out our online enquiry form.

Other ways to get in touch

Need more options? We've got you covered.

Enquiry Form

Complete the form below to send us a brief message and we’ll get back to you within 48 hours.

* = mandatory field

This is located on the top right hand corner of your policy certificate.

We usually respond by email, however there may be instances when we need to speak with you directly.

Other ways to get in touch


Policy enquiries

Give us a call on 13 10 10.

Translating and interpreting services

Translating and interpreting
services available

8am-6pm (NSW time)

8am-4pm (NSW time)

Sunday (closed)

Claim enquiries

Give us a call on 13 10 10.

Translating and interpreting services

Translating and interpreting
services available

Monday – Friday only
8:30am – 5pm (NSW time)


Policy and Claim enquiries:

GPO Box 4091
Sydney NSW 2001

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.