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CTP Green Slip Insurance NSW
Frequently Asked Questions
MAI Insurance is linked to the vehicle, not the owner, which means if you sell your vehicle the MAI Insurance will be transferred to the new owner. If you buy a new vehicle, the MAI Insurance will be transferred to you.
Just make sure that you advise Access Canberra.
Payment will reach the RMS within:
- 1 hour, if you pay online, by phone, or at a GIO Agency
- 2 business days, if you pay at an Australian Post Office
When you change your address with Service NSW, it will automatically update your CTP.
Once you acquire a new vehicle, it’s important to complete a change of ownership with Service NSW to transfer the registration into your name.
Common issues
Ways to get in touch
Phone
Give us a call on 13 10 10.
Monday - Friday
8am - 6pm (NSW time)
Saturday and Sunday
8am - 4pm (NSW time)
Postal addresses:
Reply Paid 4091
Your Capital City, State, Postcode
Customers in need of extra help and support
We understand that sometimes our customers need extra care and support at different points in their lives.
We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.
Dispute Resolution
Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.
Service of legal documents
GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
Insurance Council of Australia
Find out more about the General Insurance Code of Practice.
Agency Stores
Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.