How long does it take for my CTP Green Slip to go through to TfNSW?

It depends on the method you use to pay for your CTP Green Slip . If you pay online, by phone, or at a GIO Agency, it will be sent to TfNSW within an hour of payment. If you pay at an Australian Post Office, it will take up to 2 business days for payment to reach TfNSW.

How can I change my address?

Your CTP is directly linked to your vehicle’s registration. That means when you change your address with Service NSW , it will automatically update your CTP. Learn more about CTP insurance

What if I have recently acquired a vehicle that is due for registration?

Once you acquire a new vehicle, it’s important to complete a change of ownership with Service NSW to transfer the registration into your name. This is the case whether or not your new car is due for registration renewal. Learn more about CTP insurance

NSW CTP Green Slip Insurance

Complete your query online now

NSW CTP General Enquiry Renew your policy Find your Payment Reference Number (PRN) GIO NSW Fleet CTP Update your details with Service NSW Online Change of ownership with Service NSW Online Make a claim Track a claim

Learn more online

How to purchase CTP Green Slip Insurance and register your vehicle

Get CTP cover with GIO

Get a quote and purchase your CTP Green Slip Insurance cover online.

Get a quote

eSafety check

If your Transport for NSW (TfNSW) registration says you need an inspection for an eSaftey check, visit Service NSW to find your nearest eSafety check station.

Go to Service NSW and register your vehicle. If you are a pensioner and eligible for Automatic rego renewal, visit Service NSW.

Ways to get in touch

Policy enquiries:

13 10 10

Monday-Friday

8am-6pm (NSW time)
Saturday

8am-4pm (NSW time)

Claim enquiries:

13 10 10

Monday-Friday
8:30am-5pm (NSW time)

Online enquiries

Fill out our online enquiry form

Postal address:

GPO BOX 4091
Sydney NSW 2001

Enquiry Form

Send us a brief message using the form below and we’ll get back to you as soon as we can.

* = mandatory field

Type of Enquiry*

Full Name*

Email*

Are you an existing GIO Customer?*

Yes

Policy Number (preferred)

This is located on the top right hand corner of your policy certificate.

Contact Number*

We usually respond by email, however there may be instances when we need to speak with you directly.

Date of Birth*

Postal Address*

Vehicle Registration

Message*

subjectline

owner

Get in the know

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What does CTP Insurance and MAI Insurance cover?

If you drive on Australian roads, you’ve likely heard about CTP or MAI Insurance. But what is it and what does it cover? Read this guide to learn more.

CTP vs Comprehensive Car Insurance

CTP vs Comprehensive Car Insurance: What’s the difference and do I need both? Find out what’s right for you.

Guide to driving with your pet cat or dog in the car

Here’s how to stay safe when driving with your cat or dog in the car. We go over the ways to restrain your pet, as well as other handy tips.

Does brand matter with CTP and MAI Insurance?

When shopping around for CTP or MAI Insurance, does it matter which brand you choose?

FAQS

If you have a light vehicle (vehicles with GVM less than 4.5 tonnes), you can choose between a 6 month or 12 month term.

As long as you pay for both the CTP Insurance and registration within 21 days of the due date, you can choose a 6 month term for the renewal of your CTP.

If it’s been more than 21 days since your registration was due, you can only choose the 12 month period, unless there are ‘extenuating circumstances’ for us to accept the late payment.

You can manage your NSW CTP Green Slip online. You can register or log into GIO My Account to pay or edit your policy details including renewal term, driver details and driving history.

Payment will reach TfNSW within:

1 hour, if you pay online, by phone, or at a GIO Agency
2 business days, if you pay at an Australia Post Office

When you change your address with Service NSW, it will automatically update your CTP.

Once you acquire a new vehicle, it’s important to complete a change of ownership with Service NSW to transfer the registration into your name.

CTP Green Slip prices cannot be discounted.

The best way to figure out how much your CTP Green Slip premium will be is to get an obligation-free quote.

Learn more about CTP insurance

Extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives. We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Find out more