Once roadside assistance is requested, we may send you an SMS with a link to track the location of your roadside assist service. A stable internet connection is required and the availability of live tracking can vary based on where you are.
OVERVIEW
How much does Roadside Assistance cost?
The price of GIO Roadside Assist varies depending on where you live, but you won’t pay more than $95 a year. Contact us to get a clearer idea of what it might cost you.
With no joining fee and the option to easily add or remove it from your Platinum or Comprehensive Car Insurance policy, Roadside Assist is a simple and affordable way to stay covered 24/7 on roads Australia-wide.
We don’t provide GIO Roadside Assist services within the first 24 hours of you purchasing or adding this cover to your policy. For full coverage details, please see the Terms and Conditions.
To access this service
New! Live tracking feature
Live tracking is available for our GIO Roadside Assist customers. To access this service, you'll need a smartphone with an internet connection.
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Towing Australia-wide
If your car needs to be towed, we’ll tow it free of charge to an accredited repairer up to 20kms from the breakdown location. If there is no accredited repairer within 20kms, we’ll tow your vehicle to the nearest accredited repairer up to 100kms from the breakdown. Additional towing costs and any repair costs are your responsibility
Towing Australia-wide
If your car breaks down, we’ll tow it to the nearest repairer up to 20kms away for no extra charge.
Replacement keys
If you lose your keys or lock them in your car, we’ll pay up to $250 to get your spare key to you or help you get access to your car.
Battery support
Battery replacements are subject to availability. Whilst we don’t cover the cost of the replacement battery, we can arrange for one to be supplied as part of our service.
Backup fuel
Free delivery of up to $10 worth of emergency fuel to get you to the nearest petrol station.
24/7 roadside assistance
We’re here to help, day or night – regardless of who’s behind the wheel.
Flat tyres
Tyre changes from the experts or help getting your car to an approved tyre outlet.
New Customers
Free 12 months GIO Roadside Assist
When you purchase a new GIO Comprehensive or Platinum car insurance policy. Offer ends 30 June 2022. T&C’s apply.
Existing Customers
Add Roadside Assist to an existing policy
If you’re an existing customer, call 13 10 10 to add Roadside Assist as an optional cover to your Comprehensive or Platinum Car Insurance policy. You can also log in and add it yourself when your policy is due for renewal.
Broken down?
If you have GIO Roadside Assist on your policy and need help
Call us 24/7 on 1800 386 398
IN THE KNOW
Know more with GIO
FAQs
People also ask
Parts, labour and any other associated costs relating to the management and repair of your car after a breakdown are your responsibility.
We do not currently offer Roadside Assist for vehicles operating as taxis, limousines, rental or hire cars (including any hire car provided to you by us).
Once you’ve called us, you must remain with your car. If our provider arrives at the scene of the breakdown and your car is unattended, we’ll be unable to carry out any work and payment may be required for any subsequent callouts for the same incident. If you have to leave your car for safety reasons, please let us know when you call.
In the event that your car is towed after a breakdown, and it had been towing your caravan or trailer, we’ll cover costs to transport your caravan or trailer to the same location as your car or to the nearest place of safety. You should tell us when you first call for help if this applies to you, as the towing provider may be unable to tow both the car and the caravan/trailer in one callout. If further callouts are required, you might be liable for related costs.
Yes, your GIO Roadside Assist covers you when you drive interstate.
** Offer ends 30 June 2022. T&C’s apply.
To access this service
Once roadside assistance is requested, we may send you an SMS with a link to track the location of your roadside assist service. A stable internet connection is required and the availability of live tracking can vary based on where you are.
Towing Australia-wide
If your car needs to be towed, we’ll tow it free of charge to an accredited repairer up to 20kms from the breakdown location. If there is no accredited repairer within 20kms, we’ll tow your vehicle to the nearest accredited repairer up to 100kms from the breakdown. Additional towing costs and any repair costs are your responsibility
Battery support
Battery replacements are subject to availability. Whilst we don’t cover the cost of the replacement battery, we can arrange for one to be supplied as part of our service.
