GIO Home Assist

Assistance from plumbers, electricians, locksmiths or carpenters, 24/7 in the event of a home emergency.*Available only as an optional cover with GIO Home Insurance.

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What is GIO Home Assist?

GIO understands that when a home emergency happens you need support to get things back up and running as quickly as possible. GIO Home Assist is an optional cover that provides 24-hour assistance for selected trade services in the event of a home emergency. It is not a general maintenance or preventative service (e.g. it does not cover painting, replacing light bulbs, or tap washers) or a disaster response service.

If you’re eligible and have selected GIO Home Assist as an optional cover on your new or existing GIO Home Insurance policy, you can call us at 13 14 46, 24 hours a day, 7 days a week in the event of a home emergency. GIO Home Assist becomes available to use 24 hours after purchase.

Available Trades

If you encounter a sudden and unforeseen incident requiring urgent attention, we can arrange for help from one of the following trades.





Call 13 14 46 for home emergencies, 24/7

  • No excess payable
  • 3 emergency call-outs during the policy period
  • Repair materials covered up to $50
  • Up to 2 hours emergency assistance per call-out
  • Trusted list of tradespersons

What happens if you need to call?

Our support team will talk to you directly to conduct a preliminary assessment of the emergency over the phone and will arrange for assistance (in the form of a tradesperson) to be provided as quickly as possible.

If the attending tradesperson is unable to complete the required works within the emergency call-out period (up to 2 hours), you will be informed of the potential options for completion.
For full details of what is and isn’t covered, please refer to the PDS and read the GIO Home Assist T&Cs.

How to get GIO Home Assist

New GIO Home policies

For customers taking out a new policy, GIO Home Assist is an optional add-on that can be added to your GIO Home or Home and Contents Insurance policy for an additional premium*. Get a Home Insurance quote

Existing GIO Home policies

Add GIO Home Assist option to your existing home insurance policy You must hold a GIO Home insurance or Home and Contents insurance policy (Landlord, Strata and GIO Home Contents only policies are not eligible) to be eligible for GIO Home Assist. An extra premium applies for adding GIO Home Assist option to your policy.* Login to My Account


Frequently asked questions for Home Assist

*You must hold a GIO Home Insurance policy (excl. Landlord and GIO Home Contents only policy to add GIO Home Assist as an optional cover. Some geographical limitations apply to availability of cover.

GIO Home Assist is only available 24 hours after adding the option to a new or existing policy. Limits, conditions and exclusions apply. Before buying insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO, please read the PDS for more information.

*Geographical limitations apply. If your location is not eligible for GIO Home Assist it will not be offered to you.

*Some geographical limitations apply.