GIO Home Assist

Assistance from any of the following tradespersons, 24/7 in the event of a home emergency. Some geographical limitations apply.

Plumber Electrician Locksmith Carpenter

  • No excess payable
  • 3 emergency call-outs during the policy period
  • Repair materials covered up to $50
  • Up to 2 hours emergency assistance per call-out
  • Trusted list of tradespersons


How GIO Home Assist works

If you’re eligible and you have selected GIO Home Assist as an optional cover on your new GIO Home Insurance policy you can call us on 13 14 46, 24 hours a day, 7 days a week for a home emergency.  Home Assist is available 24 hours after purchase.


What happens next?

Our support team will talk to you directly to assess the emergency over the phone and will arrange for assistance to be provided as quickly as possible.

If the attending tradesperson is unable to complete the required repairs within the emergency call-out period (up to 2 hours), you will be informed of the potential options for completing the repairs.

For full details of what is and isn’t covered, please refer to the Home and Contents PDS and GIO Home Assist T&Cs.


Call us on 13 14 46 for home emergencies, 24 hours a day, 7 days a week

GIO understands that when a home emergency happens you need support to get things back up and running as quickly as possible. If you encounter a sudden and unforeseen incident which requires the urgent attention of a plumber, electrician, locksmith or carpenter we can arrange for help to be provided.

Available for

Plumber Electrician Locksmith Carpenter

How to get GIO Home Assist


Get a new Home Insurance policy



Add GIO Home Assist option to your Home Insurance policy


You must hold a GIO Home Insurance policy (excl. Landlord and GIO Home Contents only policy) to be eligible for GIO Home Assist. An extra premium applies for adding GIO Home Assist option to your policy.


Frequently asked questions for Home Assist

*You must hold a GIO Home Insurance policy (excl. Landlord and GIO Home Contents only policy to add GIO Home Assist as an optional cover. Some geographical limitations apply to availability of cover. Offer ends 30/09/2021. Conditions apply.

GIO Home Assist is only available 24 hours after adding the option to a new or existing policy. Limits, conditions and exclusions apply. Before buying insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO, please read the PDS and refer to the GIO Home Assist T&Cs for more information.