What happens next?
Our support team will talk to you directly to assess the emergency over the phone and will arrange for assistance to be provided as quickly as possible.
If the attending tradesperson is unable to complete the required repairs within the emergency call-out period (up to 2 hours), you will be informed of the potential options for completing the repairs.
Call us on 13 14 46 for home emergencies, 24 hours a day, 7 days a week
GIO understands that when a home emergency happens you need support to get things back up and running as quickly as possible. If you encounter a sudden and unforeseen incident which requires the urgent attention of a plumber, electrician, locksmith or carpenter we can arrange for help to be provided.
Plumber Electrician Locksmith Carpenter
CURRENT GIO CUSTOMERS
Add GIO Home Assist option to your Home Insurance policy
You must hold a GIO Home Insurance policy (excl. Landlord and GIO Home Contents only policy) to be eligible for GIO Home Assist. An extra premium applies for adding GIO Home Assist option to your policy.
What is GIO Home Assist?
GIO Home Assist is a 24-hour emergency assistance service that provides you with selected trade services in the event of a home emergency. It is not a general maintenance or preventative service (e.g. it does not cover painting, replacing light bulbs or tap washers) or a disaster response service.
If you need to lodge a claim you can do this online, through the GIO app or by calling us 24/7 on 13 14 46.
Terms, conditions, limitations and exclusions apply. Please refer to the GIO Home Assist Terms and Conditions for more details.
What are the hours of operation for a call-out?
GIO Home Assist can be contacted 24 hours a day, 7 days a week. Our support team will be able to assess the emergency. Assistance will be provided as quickly as possible, but during certain hours there may be limited availability. The response time will depend on a variety of factors including severity, location, and the level of demand.
Is a GIO Home Assist call-out considered a claim
No, a GIO Home Assist call-out is not identified as a claim under your policy. Therefore, there is no excess payable for GIO Home Assist.
How many times can I request an emergency call-out?
You are entitled to receive three emergency call-outs during the period of insurance. Additionally, if it is determined that two tradespersons are required to attend to your single home emergency, then two emergency call-outs will be deducted from your entitlement.
Can I use my own trades person?
No. As part of the agreement, only a qualified GIO Home Assist Tradesperson can be used.
What types of trades are cover by GIO Home Assist?
In the event of a home emergency, GIO Home Assist will be able to dispatch a plumber, an electrician, a locksmith, and/or a carpenter.
Why can’t I get GIO Home Assist in my area?
Some geographical limitations apply to availability of cover. That is, there are certain areas of Australia in which it is not currently available.
What is a home emergency?
A home emergency is a sudden and unforeseen incident that occurs to your home (but not your contents) and that requires the urgent attention of a tradesperson.
*You must hold a GIO Home Insurance policy (excl. Landlord and GIO Home Contents only policy to add GIO Home Assist as an optional cover. Some geographical limitations apply to availability of cover.
GIO Home Assist is only available 24 hours after adding the option to a new or existing policy. Limits, conditions and exclusions apply. Before buying insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO, please read the PDS for more information.