Emergency Response

If you’ve been affected by a severe weather event, we’re here to support you.

Ready to help

Make a claim

Claim preparation

Ways you can simplify your claim

When you’re preparing for a claim, providing as much info as possible can make claiming easier.

Take photos

Photos of the damaged area can help us assess your claim - but you can still lodge without them.

Gather supporting documents

If you can safely access them, things like receipts and valuation reports can also help.

Check your coverage

Knowing what your policy covers can help you better understand what you can claim for.

Customer support

Ways we can help

There are a variety of services GIO and the community can provide to help you recover after severe weather. 

Temporary Accommodation

If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured (15% with Platinum cover). If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.

 

Emergency support

We can assist with temporary accommodation and emergency repairs for affected home insurance customers.

 

GIO in-person claims support

Our customer support teams are on the ground in heavily impacted locations to help with claims in person.
 

 

Customers in need of extra help and support

We’re here to help you access extra support and services when it matters most.

Temporary Accommodation

If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured (15% with Platinum cover). If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.