Flood & Storm support

Find out how to get support after a flood or storm

Ready to help

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Ways we can help

Temporary Accommodation

If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured (15% with Platinum cover). If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.

 

Emergency support

We can assist with temporary accommodation and emergency repairs for affected home insurance customers.

 

GIO in-person claims support

Our customer support teams are on the ground in heavily impacted locations to help with claims in person.

 

Customers in need of extra help and support

We’re here to help you access extra support and services when it matters most.

FAQs

People also ask

Temporary Accommodation

If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured (15% with Platinum cover). If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.