We're on the ground and ready to help

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Our team is on the ground and ready to support customers impacted by significant weather.

Mobile Disaster Response Hubs

Seymour VIC

Address

Seymour Sports & Aquatics Centre
Pollard Street
Seymour VIC 3660

Times

Saturday, 17 January to Monday, 19 January 10.00am to 4.00pm

Community Recovery Centre

Castlemaine VIC

Address

Castlemaine Town Hall 
25 Lyttleton Street 
Castlemaine VIC 3450

Times

Tuesday, 13 January to Friday, 23 January 11.00am to 5.00pm

Natimuk VIC

Address

62 Main Street 
Natimuk VIC 2409

Times

Monday, 19 January to Friday, 23 January 10.00am to 4.00pm

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties that offer Claims Services

Other ways to stay updated

GIO App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

GIO My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please contact our dedicated app support team.

1300 118 928