We're on the ground and ready to help

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by storms and floods in January and February 2025. Bookings are recommended and can be made HERE.

Ingham

Address

Hinchinbrook Shire Hall
25 Lannercost Street
Ingham QLD 4850

Times

Tuesday, 4 November 9.30am to 5.00pm

Bookings can be made HERE

Harden

Address

Harden Country Club
East Street
Harden NSW 2587

Times

Tuesday, 11 November 9.00am to 5.00pm

Wednesday, 12 November 9.00am to 5.00pm

Bookings can be made HERE

Mobile Disaster Response Hubs

Our team is on the ground and ready to support customers impacted by significant weather.

Bellbowrie

Address

Bellbowrie Sports & Community Club
70 Sugarwood Street
Bellbowrie QLD 4070

Times

Tuesday, 28 October 8.30am to 4.30pm

Wednesday, 29 October 8.30am to 4.30pm

Thursday, 30 October 8.30am to 4.30pm

Friday, 31 October 8.30am to 4.30pm

Saturday, 1 November 8.30am to 4.30pm 

Mount Ommaney

Address

McLeod Country Golf Club
61 Gertrude McLeod Crescent
Mount Ommaney QLD 4074

Times

Tuesday, 28 October 8.30am to 4.30pm

Wednesday, 29 October 8.30am to 4.30pm

Thursday, 30 October 8.30am to 4.30pm

Friday, 31 October 8.30am to 4.30pm

Saturday, 1 November 8.30am to 4.30pm

Cairns

Address

4 Skyrail Drive
Smithfield Cairns QLD 4878

Times

Thursday, 30 October 8.30am to 4.30pm

Friday, 31 October 8.30am to 4.30pm

Cardwell

Address

Cardwell Community Hall
Brasenose Street,
Cardwell QLD 4849

Times

Saturday, 1 November 9.30am to 2.30pm

Townsville

Address

Murray Sporting Complex
40-48 Murray Lyons Cresent
Townsville QLD 4814

Times

Wednesday, 5 November 8.30am to 4.30pm

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties that offer Claims Services

Other ways to stay updated

GIO App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

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GIO My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

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1300 118 928