We're on the ground and ready to help

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by severe storms in Western Victoria in October 2024. Bookings are recommended and can be made HERE.

Casterton

Address

Casterton Town Hall
67-71 Henty St
Casterton VIC 3311

Times

Tuesday 14 October 9.30am to 5.00pm

Wednesday 15 October 9.00am to 5.00pm

 

Register HERE

Mobile Disaster Response Hubs

Our team is on the ground and ready to help our customers impacted by the recent severe storms and hail across the Fraser Coast. 

Maryborough

Address

Maryborough Showgrounds & Equestrian Park
23349 Bruce Highway, Maryborough West,
Maryborough Queensland 4650

Times

Tuesday 14 October 9.00am to 5.00pm
Wednesday 15 October 9.00am to 5.00pm
Thursday 16 October 9.00am to 5.00pm

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties that offer Claims Services

Other ways to stay updated

GIO App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

GIO My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please contact our dedicated app support team.

1300 118 928