We're on the ground and ready to help

We're ready to help and are working as fast as we can to provide the support you need.

If your car or home was damaged by the east coast storms and floods please come and visit our Customer Support Team.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your GIO My Account or in the GIO App. If you need help getting registered please contact our dedicated app support team on 1300 786 277

QLD - Community Forums

To further support you, GIO has launched a series of community forums to provide an opportunity to meet with a member of our team to discuss your claim. Space is limited so please ensure you register your interest below to secure a spot.

Oxley, QLD

Location:

Oxley Golf Club,
290 Boundary Road,
Oxley QLD

Times:

Tues 17 May
3pm – 7pm (AEST)

Register your interest

Ashgrove, QLD

Location:

Taylor Range Country Club,
28 Greenlanes Rd,
Ashgrove QLD

Times:

Wed 18 May
3pm – 7pm (AEST)

Register your interest

Brighton, QLD

Location:

The Brighton Hotel,
196 Brighton Terrace,
Brighton QLD

Times:

Thurs 19 May
3pm – 7pm (AEST)

Register your interest

Maryborough, QLD

Location:

Maryborough Neighbourhood Centre,
25 Ellina Street,
Maryborough QLD

Times:

Mon 23 May
3pm – 7pm (AEST)

Register your interest

Gympie, QLD

Location:

The Pavilion Conference and Reception Centre,
Gympie Showgrounds,
77 Exhibition Road,
Southside QLD
(Parking enter via Adrian McClintock Park entry)

Times:

Tues 24 May
3pm – 7pm (AEST)

Register your interest

Caboolture, QLD

Location:

Sports Central Caboolture,
Cnr Hasking St & Beerburrum Rd,
Caboolture QLD

Times:

Wed 25 May
3pm – 7pm (AEST)

Register your interest

Coorparoo, QLD

Location:

Coorparoo RSL,
45 Holdsworth Street,
Coorparoo QLD

Times:

Thurs 26 May
3pm – 7pm (AEST)

Register your interest

NSW - Townhalls

To further support you, the Insurance Council of Australia (ICA) has launched a townhall series. We will have members of the GIO Claims team available to speak with you after the ICA townhall concludes. Space for the townhalls is limited so please register your interest below to secure a spot.

Murwillumbah, NSW

Location:

Murwillumbah Services Club,
10 Wollumbin St,
Murwillumbah NSW

Times:

Mon 23 May
5.30pm – 10.00pm (AEST)

Register your interest

Mullumbimby, NSW

Location:

Mullumbimby Ex-Service Club,
58 Dalley St,
Mullumbimby NSW

Times:

Tues 24 May
5.30pm – 10.00pm (AEST)

Register your interest

Lismore, NSW

Location:

The Auditorium,
Southern Cross University Lismore Campus,
Military Rd,
East Lismore NSW

Times:

Wed 25 May
5.30pm – 10.00pm (AEST)

Register your interest

Grafton, NSW

Location:

Les Beattie Function Room,
Grafton District Services Club,
105-107 Mary Street,
Grafton NSW

Times:

Tues 31 May
5.30pm – 10.00pm (AEST)

Register your interest

Casino, NSW

Location:

Mirage Room,
Casino RSM Club,
162 Canterbury Street,
Casino NSW

Times:

Wed 1 June
5.30pm – 10.00pm (AEST)

Register your interest

Lennox Heads, NSW

Location:

Lennox Heads Cultural Centre,
1 Mackney Lane,
Lennox Head NSW

Times:

Thurs 2 June
5.30pm – 10.00pm (AEST)

Register your interest

NSW - Recovery Hubs

Our team continues to be on the ground in the below locations and are ready to help you – registration is not necessary.

Ballina, NSW

Location:

Ballina Surf Club,
Lighthouse Parade,
East Ballina

Times:

Mon - Fri
9am - 4:30pm (AEST)

 

Lismore, NSW

Location:

Southern Cross University,
Military Rd,
East Lismore

Times:

Mon - Fri
9am - 4:30pm (AEST)

Mullumbimby, NSW

Location:

Mullumbimby Civic & Community Centre
55 Dalley St,
Mullumbimby

Times:

Mon - Fri
9am - 4pm (AEST)

Murwillumbah, NSW

Location:

Murwillumbah Civic Centre,
10-14 Tumbulgum Road,
Murwillumbah

Times:

Mon - Fri
9am - 4pm (AEST)

Please note these locations and opening times are subject to change - please refer back to this page for current information.

Other ways to stay updated

GIO App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

GIO My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please contact our dedicated app support team.

1300 786 277

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