We're on the ground and ready to help

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by the Victorian Bushfires. Bookings are recommended and can be made HERE.

Euroa

Address

34 Railway Street
Euroa VIC 3666

Times

Tuesday, 26 May 9.00am to 3.00pm

Bookings can be made HERE

Alexandra

Address

Alexandra Shire Hall
55 Grant Street
Alexandra VIC 3714

Times

Wednesday, 27 May 10.00am to 4.00pm

Bookings can be made HERE

Harcourt

Address

Harcourt Leisure Centre, Recreation Reserve
Binghams Rd
Harcourt VIC 3453

Times

Thursday, 28 10.00am to 4.00pm

Bookings can be made HERE

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties that offer Claims Services

Other ways to stay updated

GIO App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

GIO My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

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Not registered?

If you need help getting registered please contact our dedicated app support team.

1300 118 928