We're on the ground and ready to help

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Mobile Disaster Response Hubs

Our team is on the ground and ready to help our customers impacted by the flooding and rain in Northern NSW in May 2025.

Wauchope

Address

Wauchope Country Club
24 King St
Wauchope NSW 2446

Times

Monday 11 August 2025 – 10am to 4pm

Port Macquarie

Address

Port Macquarie Race Club
283 Oxley Hwy
Port Macquarie NSW 2444

Times

Tuesday 12 August 2025 – 10am to 4pm

Taree

Address

Taree Leagues Club
43 Cowper St
Taree NSW 2430

Times

Wednesday 13 August 2025 – 10am to 4pm

Thursday 14 August 2025 – 10am to 4pm

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by Tropical Cyclone Alfred in February and March 2025.

Hervey Bay

Address

The Club House
Corner Tooth St & Old Maryborough Rd
Pialba QLD 4655

Times

Tuesday 19 August – 9am to 5pm

 

Register HERE

Wellington Point

Address

Redlands Sporting Club
Anson Rd
Wellinton Point QLD 4160

Times

Thursday 21 August – 10am to 4pm

 

Register HERE

Upper Coomera

Address

The Well
58 Highland Way
Upper Coomera QLD 4209

Times

Friday 22 August – 9am to 5pm

 

Register HERE

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties that offer Claims Services

Other ways to stay updated

GIO App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

GIO My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please contact our dedicated app support team.

1300 118 928