Using GIO Online Services

10 April 2019

There are a number of things most GIO customers can do conveniently online using our Online Services, including making certain claims and updating your personal information on eligible polices. These quick video tutorials explain what you can do through GIO Online Services, and how to set up an account.

Register for GIO Online Services

Since GIO is part of the Suncorp Network, you can also lodge and track your Comprehensive Car Insurance and Home Insurance claims through the Suncorp App.

Download the Suncorp App

Video #1: How to register

This video shows you how to register for a GIO Online Services account in just 4 easy steps, so that you can access a number of convenient features. GIO Online Services is currently available for the following policies:

  • Classic Home Insurance
  • Classic Extras Insurance
  • Platinum Home Insurance
  • Landlord Home and Contents Insurance 
  • Comprehensive Car Insurance
  • Platinum Car Insurance 
  • Caravan Insurance
  • Motorcycle Insurance

Video #2: How to make a claim

You can make and track certain claims online, helping you save time and effort. Learn how through this step-by-step video guide.

Video #3: How to renew and update your policy

If your eligible policy is up for renewal, or you have changes you’d like to make to it, you may be able to do it all through GIO Online Services. This video explains how.

Video #4: How to request documents

Certain documents for eligible policies, such as your Certificate of Insurance, can be requested online and sent to your email address. Learn more with this instructional video.

Video #5: How to update your personal details

Sometimes your personal details change, but GIO Online Services makes it easy to update them on your eligible policies. Watch this video to learn how.

Video #6: How to update your policy details

Learn how you can update your eligible policy details – including adding/removing listed drivers, and changing your car registration – through this instructional video

Insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO. Please read and consider the relevant Product Disclosure Statement before you make any decisions about GIO insurance products.

GIO Online Services currently displays policy information for GIO Home and Contents, Landlord Property and Contents and Car Insurance policies. It also shows certain claim information for GIO Home and Contents, Landlord Property and Contents, Car, Motorcycle and Caravan policies . Claims information is not available for the following GIO, Compulsory Third Party Personal Injury Insurance, Commercial Motor Vehicle Insurance, Boat Insurance, Business Insurance, Accidental Injury Insurance, Accidental Death Plan Insurance, Strata Liability Cover Insurance, Workers Compensation Insurance and Travel Insurance, or for all claim types such as Legal Liability. See GIO’s Online Terms for further information.