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Car Insurance

 

Frequently Asked Questions

Common issues

Renew your policy

Refuel your policy so you can get back on the road.

Renew policy online

Make a payment

Ways to save

Cancel your policy

Sorry you're thinking of cancelling. We're always happy to discuss your policy before you go. 

CANCEL ONLINE

Ways to save

Call 13 10 10

Policy Documents

Easy access to all the docs relating to your policy — from your renewal notices and receipts, to your PDS, Certificate of Currency and more.

Access policy documents

Update policy details

Lodge or track a claim

We keep your claims journey short and simple, and keep you updated along the way.

Lodge a new claim

Track an existing claim

Find your policy number

Ways to get in touch

Got a question?

Ask George, the GIO Virtual Assistant.

Launch the Virtual Assistant

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Messenger

Launch Messenger

8am - 9pm, 7 days (except national public holidays)

9am - 5pm national public holidays

Other ways to get in touch

Need more options? We've got you covered.

Other ways to get in touch

Phone

Give us a call on 13 10 10

Monday - Sunday
8am - 7pm AEST
Closed on national public holidays

Translating and interpreting services

Translating and interpreting
services available

If you need to, you can send us a fax on: 
1300 724 872

Roadside Assistance

1800 386 396

Available 24/7 for customers who have added the GIO Roadside Assist optional cover to their Comprehensive and Platinum Car Insurance policy.

Did you know you can add GIO Roadside Assist to your Platinum or Comprehensive Car Insurance policy? With no joining fee and for less than $95 per year, we’ll help with flat tyres, flat batteries, emergency fuel, and more. There is no cover for GIO Roadside Assist during the first 24 hours of adding the cover. GIO Roadside Assist Terms and Conditions apply.

* Roadside Assist services are available 24 hours after purchasing or adding the cover to your insurance policy

Roadside Assistance

General enquiries postal address

Reply Paid 9835
Your Capital City, State, Postcode

Claims postal address

Locked Bag 31446
Brisbane, QLD 4001

Claims

MOTOR CLAIM LODGEMENT:
Give us a call on 13 14 46
Available 24/7

MOTOR CLAIM ENQUIRIES:
Available 8am - 7pm Monday - Friday AEST
8am - 5pm Saturday - Sunday AEST

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our agency stores, where our knowledgeable agents can provide personalised service to meet your insurance needs.

Market value cover#

You can choose to insure your car for market value – which we will determine at the time of a clam – rather than a specified amount, if we agree. This option may reduce your premium. Except for the terms of this optional cover, the cover provided by your policy otherwise remains the same. 

Note: If you select this optional cover, it cannot be removed from the policy during the period of insurance.

# Market value option is available to new policies purchased on or after 5th August 2021 or renewing policies on or after 8th September 2021

Market value cover#

You can choose to insure your car for market value – which we will determine at the time of a clam – rather than a specified amount, if we agree. This option may reduce your premium. Except for the terms of this optional cover, the cover provided by your policy otherwise remains the same. 

Note: If you select this optional cover, it cannot be removed from the policy during the period of insurance.

# Market value option is available to new policies purchased on or after 5th August 2021 or renewing policies on or after 8th September 2021

Roadside Assistance

24/7 roadside assistance when you need it most.

Did you know you can add GIO Roadside Assist to your Platinum or Comprehensive Car Insurance policy? With no joining fee and for less than $95 per year, we’ll help with flat tyres, flat batteries, emergency fuel, and more. There is no cover for GIO Roadside Assist during the first 24 hours of adding the cover. GIO Roadside Assist Terms and Conditions apply.

Roadside Assistance

1800 386 396

Available 24/7 for customers who have added the GIO Roadside Assist optional cover to their Comprehensive and Platinum Car Insurance policy.

Did you know you can add GIO Roadside Assist to your Platinum or Comprehensive Car Insurance policy? With no joining fee and for less than $95 per year, we’ll help with flat tyres, flat batteries, emergency fuel, and more. There is no cover for GIO Roadside Assist during the first 24 hours of adding the cover. GIO Roadside Assist Terms and Conditions apply.

* Roadside Assist services are available 24 hours after purchasing or adding the cover to your insurance policy