Worker's Compensation
Frequently Asked Questions
We’ve put together a comprehensive, step-by-step guide to help you in dealing with a workplace injury.
We will use the wage information provided in your Estimated Wages Declaration Form to calculate your premium.
There are also additional factors taken into consideration by GIO when calculating Workers Compensation Insurance premiums, including:
- Industry type
- Cost of previous workers compensation claims associated with the business
- Claims history
- Applicable government charges
At the term expiry, your premium will be adjusted based on the information provided in your Actual Wages Declaration Form. If your actual wages are lower than your estimated wages for the policy period, you may receive a refund of premium. If your actual wages are higher than your estimated wages, you’ll need to pay extra premium.
We provide several options for paying your Workers Compensation premiums, including conveniently online.
Employers have a number of workers compensation responsibilities, including having Workers Compensation Insurance that is current and prominently displaying at each workplace details of your insurance coverage.
Reporting a claim within the required timeframe can make a significant difference to the cost of a claim, and may also reduce your premium.
Common issues
General enquiries
Translating and interpreting
services available
Complaints
By email
Claim enquiries
Fax
1300 733 677
By email
General enquiries
Translating and interpreting
services available
By post
GPO Box B50
Perth, WA 6838
By email
Policy enquiries
Claims enquiries
Fax
1300 553 488
By email
General enquiries
Translating and interpreting
services available
By post
PO Box 52
Woden, ACT 2606
By email
Policy enquiries
Fax
1300 725 840
By email
Claim enquiries
General enquiries
Translating and interpreting
services available
By post
GPO Box 509
Hobart, TAS 7001
By email
Policy enquiries
Fax
1300 458 569
By email
Claims enquiries
General enquiries
Translating and interpreting
services available
By post
PO Box 377
Darwin, NT 0801
By email
Policy enquiries
Fax
1300 684 467
By email
Claims enquiries
Customers in need of extra help and support
We understand that sometimes our customers need extra care and support at different points in their lives.
We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.
Dispute Resolution
Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.
Service of legal documents
GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
Insurance Council of Australia
Find out more about the General Insurance Code of Practice.
Agency Stores
Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.