Duty of Care to Your Injured Employees
As an employer you have an obligation to ensure that your employees are protected from health and safety risks arising out of their work activities.
In the event that one of your employees sustains a workplace injury or illness it is your responsibility to assist the injured worker with seeking first aid or medical treatment.
An injured worker is entitled to nominate their own treating doctor or medical practitioner who will be responsible for a medical assessment of their injury, providing them with a medical certificate and medical treatment if required.
- requires or could require the employee to be hospitalised
- involved the death of a worker
- resulted in a worker being incapable of work for more than 7 days
Early Claims Notification Requirements
It is important that you notify GIO of any work-related injury or illness within 48 hours of you becoming aware of it.
To notify a work injury to GIO, you can either:
- Notify us online or
- Complete the Injury Notification to GIO Form and email it to firstname.lastname@example.org or
- Complete the Injury Notification to GIO Form and fax it to 1300 725 840 or
- Phone 02 6281 8806
If an employee suffers a serious injury or death, your company must also notify WorkSafe ACT immediately on 02 6207 3000 or 02 6205 0200.
How to Lodge an Insurance Claim
To lodge a workers compensation claim you need to:
- Complete an Employers Report of Injury Form
- Ensure your worker completes an ACT Workers Compensation Claim Form and you obtain an authorised Medical Certificate from the injured worker.
- Forward the completed ACT Workers Compensation Claim Form, authorised medical certificate and GIO Employers Report of Injury Form to GIO within 7 working days from when your injured worker submitted you with the signed and dated ACT Workers Compensation Claim Form.
A Statement of Witness form will also need to be completed if this applies.
Please refer to the Forms section of this site for other forms you may be required to complete when lodging a claim by either:
- Fax: 1300 725 840
- Mailed: ACT Workers Compensation Underwritten Claims, PO Box 47, Woden ACT 2606
GIO will respond, in writing, within 5 days from the date that the claim is lodged and will notify you about whether the claim is accepted or rejected within 28 days.
We encourage you to maintain contact with your injured worker and GIO to ensure all parties work together to achieve a successful outcome.
If you require additional assistance or support, please visit our help and support page.
Frequently asked questions
Reporting a claim within the required timeframe can make a significant difference to the cost of a claim, and may also reduce your premium.
A common law claim is a claim for damages in which it is necessary for the worker to prove 'fault' in the form of negligence or breach of statutory duty on the part of the employer.