Please note all new claims should now be lodged via the new channels here
Following receipt of a new insurance claim, you will be provided with a claim number. Ensure that this number is written on all claims documentation, and forward this information to GIO by either:
- Mail: GIO - Agent for the NSW WorkCover Scheme, GPO Box 1464 Sydney NSW 2001
- Fax: 1300 733 677
- Email: email@example.com
If you currently have a claim with GIO, we will continue to manage your claim.
You can find relevant forms and resources here.
To discuss a current claim please contact your claims advisor.
If you have a claim (open or closed) that was previously managed by CGU, QBE or Allianz please contact us on:
Phone: 13 10 10
Frequently asked questions
Applicable to all employers, this claim excess is the equivalent of one week of the injured worker’s weekly entitlement to compensation benefits.
Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this timeframe.