What is the employer’s claims excess?

The claims excess payment is applicable for all employers, and is the equivalent of one week of the injured worker's weekly entitlement to compensation benefits, as determined by Section 42 of the Workers Compensation Act 1987. The claims excess will be waived if the employer notifies GIO within 5 days of receiving notice of the injury. There is no claims excess applicable for Journey and Recess (authorised work breaks) claims.

How do claim costs impact my premium?

If your average performance premium (APP) is more than $30,000 (medium to large employers), you are considered an ‘experience-rated’ employer. For experience-rated employers, your premiums will be impacted by your claims performance. Claims costs impacting your premium include: weekly compensation and provisional weekly compensation permanent impairment commutation payments common law compensation, and death benefits. Employers with an APP less that $30,000, are considered small employers and premiums are not impacted by claims costs. All employers obtain workers compensation insurance from icare. Refer to the icare website for more information on how your premiums are calculated.

What does it mean if a claim is “reasonably excused”?

Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this time frame. The reasons GIO might give for not commencing payments include: Insufficient Medical Information Injured Person is unlikely to be a worker GIO is unable to contact the injured worker The injured worker refuses to release personal and/or health information relevant to determination The injury and/or illness is not work related The injury has been notified after two months The injury is not significant For additional information, please contact your GIO Case Officer on 13 10 10 . More information can also be found on the State Insurance Regulatory Authority (SIRA) website .

Information for customers who can lodge with GIO

Please note all new claims should now be lodged via the new channels here

Following receipt of a new insurance claim, you will be provided with a claim number. Ensure that this number is written on all claims documentation, and forward this information to GIO by either:

Mail: GIO - Agent for the NSW WorkCover Scheme, GPO Box 1464 Sydney NSW 2001
Fax: 1300 733 677
Email: wcclaimsnsw@gio.com.au

Updating a claim lodged on GIO’s system

If you currently have a claim with GIO, we will continue to manage your claim.

You can find relevant forms and resources here.

To discuss a current claim please contact your claims advisor.

If you have a claim (open or closed) that was previously managed by CGU, QBE or Allianz please contact us on:

Phone: 13 10 10

Email: wcclaimsnsw@gio.com.au

Employer’s Injury Claim Form

Permanent Impairment and Industrial Deafness Claim Form

Other Work Related Injuries Claim Form

Travel Expense Claim Form

Claim for Reimbursement Form

Payment Schedule – Amendment Claims

Payment Schedule – Existing or non-transitioned claims

Frequently asked questions
for Workers Compensation

Applicable to all employers, this claim excess is the equivalent of one week of the injured worker’s weekly entitlement to compensation benefits.

If you are a small employer, your premium will not be impacted by the costs of your workers compensation claims. If you are a medium or large employer, however, your premium will be impacted.

Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this timeframe.

More Workers Compensation FAQs

Updating a claim lodged on GIO’s system

Updating a claim lodged on GIO’s system

Frequently asked questions
for Workers Compensation

Time of Injury*

Time of First Seek Medical Attention

Updating a claim lodged on GIO’s system

Updating a claim lodged on GIO’s system

Frequently asked questions for Workers Compensation

Time of Injury*

Time of First Seek Medical Attention

Frequently asked questions
for Workers Compensation