Training Calendar

Please refer to the GIO Workers Compensation Training Courses or icare for training courses that are available to you.

Get Healthy Work

Do you know what happier, healthier workers can achieve?

At GIO we support our customers in improving safety and wellbeing in the workplace. The Get Healthy @ Work program, delivered by the NSW government, provides our customers with the tools, resources and support to build an effective workplace health program. Find out more and enrol here.

Risk Management Support

GIO has a Risk Management Team to assist our customers better manage their Work, Health and Safety and Injury Management systems and obligations.

If you have an WH&S or risk management question, email our Risk Services Team,

Return-to-Work & Suitable Duties

The benefits of early return to work are well recognised and we recommend that you are supportive of this process.

If you have suitable duties available, you as the employer can liaise with the injured worker and their doctor to discuss the appropriateness of these duties.

To find out more about GIO’s Injury Management Program, click here.

Claims Reporting

We provide a range of monthly and online reporting tools designed to help you track your claims performance and assist you in identifying risk management strategies.

The table below sets out the reporting available to employers for claims managed by GIO.

To obtain access to these reporting tools, please contact your Relationship Manager.




Detail of the report​

We provide a range of monthly and online reporting tools designed to help you track your claims performance and assist you in identifying risk management strategies, including:

  • Claims Financial Total (CFT) - Summarises basic claims and financial data by policy period
  • Customer Experience Report (CER) - Provides a national, high-level executive review and operational snapshot of performance to assist you in managing claims and trends

Real-time claim status​

icare’s claims portal gives employers and injured workers greater control over the management of their workers compensation claims. It allows the user to lodge, manage and track the progress of each claim in one central location.​

Any new claim lodged and managed on icare’s system will be available for viewing within the icare authenticated claims portal

Monthly consolidated Cost of Claims from icare
A consolidated Cost of Claims Report is provided by icare which details all your open and closed claims in one place.

If you are not receiving this report, you can email




Who can access this?​

Employers and Brokers by request to their Relationship Manager

Employers and injured workers. ​
With employer approval, brokers can also access
icare’s authenticated portal

Employers/Brokers by request to icare

When can reports be accessed?

Monthly reporting on all existing claims

Following an employers commencement on icare’s system

Monthly following an employers commencement on icare’s system

View our Training Courses

Prevent workplace injuries and reduce associated costs.

Free or discounted for GIO Workers Compensation customers.

View All Courses

Frequently asked questions
for Workers Compensation