Risk Management Services
GIO has a Risk Management Team to assist our customers better manage their OHS and Injury Management systems and obligations.
If you have an OHS or risk management question, access our Safety Guru.
Return-to-Work & Suitable Duties
The benefits of early return to work are well recognised and we recommend that you are supportive of this process.
If you have suitable duties available, you as the employer can liaise with the injured worker and their doctor to discuss the appropriateness of these duties.
- Complete the Return to Work (RTW) Plan to assist your injured worker to return to work as soon as possible. Find out more information about the Guidelines for Employers Return To Work Programs.
- Having a list of suitable duties available prior to an accident means that GIO Case Officers can work with you, your injured worker, their treating doctor and the rehabilitation provider (if involved) to prepare a Return To Work plan sooner.
We provide a range of monthly and online reporting tools designed to help you track your claims performance and assist you in identifying risk management strategies, including:
- Claims Financial Total (CFT) - Summarises basic claims and financial data by policy period.
- Customer Experience Report (CER) - Provides a national, high-level executive review and operational snapshot of performance to assist you in managing claims and trends.
Frequently asked questions
What are suitable duties?
Suitable duties are short-term work duties agreed between the employer, the injured worker and treating doctor, to assist the injured worker’s rehabilitation. Suitable duties must comply with a current medical certificate.
Should I provide suitable duties to an injured worker?
If your injured worker has some capacity for work, but cannot return fully to their normal role, as the employer you are responsible for providing suitable duties. Providing suitable duties for injured workers significantly improves recovery timeframes, Return-to-Work rates and claims outcomes. Taking a pro-active step of preparing a list of potential suitable duties and sending this list to GIO prior to an injury can help streamline the claims management process.
What is an Injury Management Plan?
An Injury Management Plan (IMP) is developed by your GIO case officer in consultation with the employer, injured worker and treating doctor. This Plan outlines the steps required to assist the injured worker to get back to work and establishes the agreed Return-to-Work goal. The responsibilities of the injured worker, treating doctor and employer are also included in the Injury Management Plan.
What is a Return-to-Work Plan?
A Return-To-Work Plan outlines the duties to be provided to the injured worker in the form of a written action plan that explains how you will help your injured worker stay at work while they recover. This plan is to be supplied to all parties.