Get Healthy Work
Do you know what happier, healthier workers can achieve?
At GIO we support our customers in improving safety and wellbeing in the workplace. The Get Healthy @ Work program, delivered by the NSW government, provides our customers with the tools, resources and support to build an effective workplace health program. Find out more and enrol here.
Risk Management Services
GIO has a Risk Management Team to assist our customers better manage their OHS and Injury Management systems and obligations.
If you have an OHS or risk management question, email our Risk Services Team, firstname.lastname@example.org.
Return-to-Work & Suitable Duties
The benefits of early return to work are well recognised and we recommend that you are supportive of this process.
If you have suitable duties available, you as the employer can liaise with the injured worker and their doctor to discuss the appropriateness of these duties.
- Complete the Return to Work (RTW) Plan to assist your injured worker to return to work as soon as possible. Find out more information about the Guidelines for Employers Return To Work Programs.
- Having a list of suitable duties available prior to an accident means that GIO Case Officers can work with you, your injured worker, their treating doctor and the rehabilitation provider (if involved) to prepare a Return To Work plan sooner.
We provide a range of monthly and online reporting tools designed to help you track your claims performance and assist you in identifying risk management strategies.
The table below sets out the reporting available to employers for claims managed by GIO.
Detail of the report
We provide a range of monthly and online reporting tools designed to help you track your claims performance and assist you in identifying risk management strategies, including:
- Claims Financial Total (CFT) - Summarises basic claims and financial data by policy period
- Customer Experience Report (CER) - Provides a national, high-level executive review and operational snapshot of performance to assist you in managing claims and trends
Real-time claim status
icare’s claims portal gives employers and injured workers greater control over the management of their workers compensation claims. It allows the user to lodge, manage and track the progress of each claim in one central location.
Any new claim lodged and managed on icare’s system will be available for viewing within the icare authenticated claims portal
Monthly consolidated Cost of Claims from icare
A consolidated Cost of Claims Report is provided by icare which details all your open and closed claims in one place.
If you are not receiving this report, you can email WIreporting@icare.nsw.gov.au.
Who can access this?
Employers and Brokers by request to their Relationship Manager
Employers and injured workers.
With employer approval, brokers can also access
icare’s authenticated portal
Employers/Brokers by request to icare
When can reports be accessed?
Monthly reporting on all existing claims
Following an employers commencement on icare’s system
Monthly following an employers commencement on icare’s system
Frequently asked questions
GIO is an agent appointed by icare to deliver workers compensation claims management services to employers and workers in NSW.
In NSW, a worker for workers compensation purposes is 'a person who has entered into or works under a contract of service or a training contract with an employer…'.
Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this timeframe.