Workers Compensation Insurance
Tools & Resources
Risk Management Support
GIO’s dedicated Risk Management Team is here to help you better manage your Work, Health and Safety (WH&S) and Injury Management practices.
Western australia
Support return to work and suitable duties
If an injured worker can’t return to their usual job – and their treating doctor confirms this in writing – you’ll need to develop a Return-to-Work (RTW) Plan.
As an employer, you’ll also need to:
- provide suitable duties if the worker has some capacity for work
- develop suitable duties in consultation with the worker’s treating doctor, based on their current work capacity and medical advice
- share the RTW Plan and any updated or new plans with us, and
- email all documentation to wcclaimswa@gio.com.au.
Claims reporting
Get claim insights and identify risk management opportunities with our monthly online reporting tools:
- Claims Financial Total (CFT): Overview of claims and costs by policy period.
- Customer Experience Report (CER): National, high-level snapshot of operational performance to help manage claims and trends..
To access these reports, contact your Relationship Manager.
And for more info, call GIO on 13 10 10 to speak with one of our specialists.
Have a risk management query?
Submit your question and our Risk Management Team will get in touch.
View our training courses
As a GIO Workers Compensation customer, you can access a range of training programs and webinars to help manage risk and create a safer workplace.
You can also download our Return to Work and Injury Management Schedule or explore additional training options through WorkCover WA.
Useful forms and resources
Supporting our Injured Workers through the Claims Journey
Supporting our Employers through the Claims Journey
People also ask
A Return To Work Plan is a written action plan that explains how you will help your injured worker stay at work while they recover.
Suitable duties are short-term work duties agreed between the employer, the injured worker and treating doctor, to assist the injured worker’s rehabilitation.
Yes, as an employer you are responsible for providing suitable duties to injured workers who have some capacity for work, but cannot fully return to their normal role.
Employers have a number of workers compensation responsibilities, including having Workers Compensation Insurance that is current and prominently displaying at each workplace details of your insurance coverage.
You can submit a question through to our Risk Management Team or speak directly with your Relationship Manager if you require additional support.
You access the following online monthly reports from your Relationship Manager:
- Claims Financial Total (CFT): Overview of claims and costs by policy period.
- Customer Experience Report (CER): National, high-level snapshot of operational performance to help manage claims and trends.
For more info, call GIO on 13 10 10 to speak with one of our specialists.
‘Remuneration’ means the aggregate amount of wages, salary, or other remuneration to be paid to your Workers.
A worker may be entitled to compensation for an injury or disease that occurs/arises:
- during the course of employment; or,
- by an accident arising out of employment.
It depends on whether the contractor or sub-contractor is defined as a ‘worker’.
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australian capital territory
Support return to work and suitable duties
If a worker is expected to be off work (either partial or fully) for more than 7 calendar days, GIO will develop a Personal Injury Plan (PIP) to support their recovery.
As an employer, you’ll also need to:
- complete a Return to Work Program form or call your GIO Claims Advisor for support
- provide suitable duties that align with the injured worker’s capacity
- develop suitable duties in consultation with the worker’s treating doctor, based on their current work capacity and medical advice
- participate in their vocational rehabilitation.
For more information, visit the WorkSafe ACT website.
Claims reporting
Get claim insights and identify risk management opportunities with our monthly online reporting tools:
- Financial Total (CFT): Overview of claims and costs by policy period.
- Customer Experience Report (CER): National, high-level snapshot of operational performance to help manage claims and trends.
To access these reports, contact your Relationship Manager.
And for more info, call GIO on 03 6235 8917 to speak with one of our specialists.
Have a risk management query?
Submit your question and our Risk Management Team will get in touch.
View our training courses
As a GIO Workers Compensation customer, you can access a range of training programs and webinars to help manage risk and create a safer workplace.
You can also download our Return to Work and Injury Management Schedule or explore additional training options through WorkSafe ACT.
Useful forms and resources
People also ask
A Return To Work Plan is a written action plan that explains how you will help your injured worker stay at work while they recover.
Suitable duties are short-term work duties agreed between the employer, the injured worker and treating doctor, to assist the injured worker’s rehabilitation.
Yes, as an employer you are responsible for providing suitable duties to injured workers who have some capacity for work, but cannot fully return to their normal role.
Employers have a number of workers compensation responsibilities, including having Workers Compensation Insurance that is current and prominently displaying at each workplace details of your insurance coverage.
You can submit a question through to our Risk Management Team or speak directly with your Relationship Manager if you require additional support.
You access the following online monthly reports from your Relationship Manager:
- Claims Financial Total (CFT): Overview of claims and costs by policy period.
- Customer Experience Report (CER): National, high-level snapshot of operational performance to help manage claims and trends.
For more info, call GIO on 13 10 10 to speak with one of our specialists.
Looking for something else?
tasmania
Support return to work and suitable duties
If your injured worker is off work for more than 5 days and their incapacity continues, you’ll need to complete a Return-to-Work Plan, should incapacity exceed 28 days, an Injury Management Plan, tailored to their recovery needs is to be completed.
As an employer, you’ll also need to:
- develop the Return to Work plan with input from the worker’s Primary Treating Medical Practitioner
- include suitable duties based on the worker's current capacity and medical advice
- send the plan to GIO and the injured worker, and
- update the plan after each new medical certificate and submit it within 10 business days of the worker’s consultation with the Primary Treating Medical Practitioner.
Need help identifying suitable duties? Refer to the WorkCover Tasmania Register of Alternate Duties.
Claims reporting
Get claim insights and identify risk management opportunities with our monthly online reporting tools:
- Financial Total (CFT): Overview of claims and costs by policy period.
- Customer Experience Report (CER): National, high-level snapshot of operational performance to help manage claims and trends.
To access these reports, contact your GIO Relationship Manager.
Have a risk management query?
Submit your question and our Risk Management Team will get in touch.
View our training courses
As a GIO Workers Compensation customer, you can access a range of training programs and webinars to help manage risk and create a safer workplace.
You can also download our Return to Work and Injury Management Schedule or explore additional training options through WorkSafe TAS.
Useful forms and resources
People also ask
A Return To Work Plan is a written action plan that explains how you will help your injured worker stay at work while they recover.
Suitable duties are short-term work duties agreed between the employer, the injured worker and treating doctor, to assist the injured worker’s rehabilitation.
Yes, as an employer you are responsible for providing suitable duties to injured workers who have some capacity for work, but cannot fully return to their normal role.
Employers have a number of workers compensation responsibilities, including having Workers Compensation Insurance that is current and prominently displaying at each workplace details of your insurance coverage.
You can submit a question through to our Risk Management Team or speak directly with your Relationship Manager if you require additional support.
You access the following online monthly reports from your Relationship Manager:
- Claims Financial Total (CFT): Overview of claims and costs by policy period.
- Customer Experience Report (CER): National, high-level snapshot of operational performance to help manage claims and trends.
For more info, call GIO on 13 10 10 to speak with one of our specialists.
Looking for something else?
northern territory
Support return to work and suitable duties
If an injured worker can’t return to their usual job – and their treating doctor confirms this in writing – you’ll need to develop a Return-to-Work (RTW) Plan.
As an employer, you’ll also need to:
- offer suitable employment if the worker has some capacity for work
- develop suitable duties in consultation with the worker’s treating doctor, based on their current work capacity and medical advice
- share the RTW Plan, offer of suitable employment, and any updated or new plans with GIO, and
- email all documentation to wcclaimsnt@gio.com.au.
For more information, please visit the WorkSafe NT website.
Claims reporting
Get claim insights and identify risk management opportunities with our monthly online reporting tools:
- Claims Financial Total (CFT): Overview of claims and costs by policy period.
- Customer Experience Report (CER): National, high-level snapshot of operational performance to help manage claims and trends..
To access these reports, contact your GIO Relationship Manager.
Have a risk management query?
Submit your question and our Risk Management Team will get in touch.
View our training courses
As a GIO Workers Compensation customer, you can access a range of training programs and webinars to help manage risk and create a safer workplace.
You can also download our Return to Work and Injury Management Schedule or explore additional training options through NT WorkSafe.
People also ask
A Return To Work Plan is a written action plan that explains how you will help your injured worker stay at work while they recover.
Suitable duties are short-term work duties agreed between the employer, the injured worker and treating doctor, to assist the injured worker’s rehabilitation.
Yes, as an employer you are responsible for providing suitable duties to injured workers who have some capacity for work, but cannot fully return to their normal role.
A Primary Treating Medical Practitioner (PTMP) is the medical practitioner chosen by the worker to participate in the injury management process.
Employers have a number of workers compensation responsibilities, including having Workers Compensation Insurance that is current and prominently displaying at each workplace details of your insurance coverage.
You can submit a question through to our Risk Management Team or speak directly with your Relationship Manager if you require additional support.
You access the following online monthly reports from your Relationship Manager:
- Claims Financial Total (CFT): Overview of claims and costs by policy period.
- Customer Experience Report (CER): National, high-level snapshot of operational performance to help manage claims and trends.
For more info, call GIO on 13 10 10 to speak with one of our specialists.
Looking for something else?
new south wales
Support return to work and suitable duties
Helping your injured worker return to work early has proven benefits – and your support plays a key role in this process.
If you have suitable duties available, you can work with the injured worker and their treating doctor to confirm what’s appropriate.
To get started:
- complete a Return to Work (RTW) Plan as soon as possible.
- keep a list of suitable duties ready – this helps GIO Case Officers, the worker, their doctor, and any rehab providers develop a plan quicker, and
- learn more about the Guidelines for Workplace Return to Work Programs.
Want to understand our full approach? Find out more about GIO’s Injury Management Program.
Claims reporting
Get claim insights and identify risk management opportunities with our monthly online reporting tools. The table below outlines the reports available to employers with claims managed by GIO.
To get access, simply contact your Relationship Manager.
Source
GIO
icare
icare
Detail of the report
Claims Financial Total (CFT)
Overview of claims and costs by policy period.
Customer Experience Report (CER)
National, high-level snapshot of operational performance to help manage claims and trends.
Online claim status updates
Stay informed at every step with icare’s online claims portal. It gives employers and injured workers a simple way to lodge, manage, and track claims – all in one place
Any new claim lodged and managed on icare’s system will be available for viewing within the authenticated claims portal.
Monthly consolidated cost of claims
icare provides a monthly report that gives you a view of all your open and closed claims in one place.
If you are not receiving this report, contact WIreporting@icare.nsw.gov.au to request access.
Distributor
GIO
icare
icare
Who can access this?
Employers and brokers via their Relationship Manager.
Employers and injured workers.
Brokers can also access icare’s authenticated portal with employer approval.
Employers and/or brokers can request access via icare.
When can reports be accessed?
Monthly reporting on all existing claims.
Following an employers commencement on icare’s system.
Monthly, once an employer is set up in icare’s system.
View our training courses
As a GIO Workers Compensation customer, you can access a range of training programs and webinars to help manage risk and create a safer workplace.
You can also download our Return to Work and Injury Management Schedule or explore additional training options through icare Workers Insurance.
Useful forms and resources
People also ask
A Return To Work Plan is a written action plan that explains how you will help your injured worker stay at work while they recover.
Suitable duties are short-term work duties agreed between the employer, the injured worker and treating doctor, to assist the injured worker’s rehabilitation.
Yes, as an employer you are responsible for providing suitable duties to injured workers who have some capacity for work, but cannot fully return to their normal role.
A Primary Treating Medical Practitioner (PTMP) is the medical practitioner chosen by the worker to participate in the injury management process.
Employers have a number of workers compensation responsibilities, including having Workers Compensation Insurance that is current and prominently displaying at each workplace details of your insurance coverage.
GIO is an agent appointed by icare to deliver workers compensation claims management services to employers and workers in NSW.
In NSW, a worker for workers compensation purposes is 'a person who has entered into or works under a contract of service or a training contract with an employer…'.
Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this timeframe.
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