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Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this time frame. The reasons GIO might give for not commencing payments include:

  • Insufficient Medical Information
  • Injured Person is unlikely to be a worker
  • GIO is unable to contact the injured worker
  • The injured worker refuses to release personal and/or health information relevant to determination
  • The injury and/or illness is not work related
  • The injury has been notified after two months
  • The injury is not significant

For additional information please contact your GIO Case Officer on 13 10 10. More information can also be found on the WorkCover NSW website.