What does it mean if a claim is “reasonably excused”?
Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this time frame. The reasons GIO might give for not commencing payments include:
- Insufficient Medical Information
- Injured Person is unlikely to be a worker
- GIO is unable to contact the injured worker
- The injured worker refuses to release personal and/or health information relevant to determination
- The injury and/or illness is not work related
- The injury has been notified after two months
- The injury is not significant
For additional information please contact your GIO Case Officer on 13 10 10. More information can also be found on the WorkCover NSW website.