To provide information relevant to a claim please refer to the ‘Updating an existing claim’ tab below

GIO is now an Authorised Provider of Claims Management in NSW

From 1 February 2020, GIO became an authorised provider. The Authorised Provider Model was established to meet the needs of larger customers by providing them with a choice of claims service provider.

To find out if this applies to your business, phone or email us on:

Phone: 13 10 10

To avoid paying an excess, injuries must be reported to GIO within 5 days of notification from your employee. For serious incidents involving a fatality or a serious injury or illness, you must notify SafeWork NSW immediately on 13 10 50.

For more information about registering for icare’s claims management system please visit their website at

Notification of an injury and lodging a claim

All new claims are now lodged on icare’s claims management system.

The easiest way to lodge your claim is via icare’s authenticated portal providing you with visibility of claim information in real-time.


You can also lodge claims through the below channels:


Phone: 13 10 10
8.30am to 5pm
Monday to Friday

Locked Bag 2099
North Ryde BC
NSW 1670 

For all existing claim enquiries you can email us at:

Please ensure your claim number and the full name of the employee is in the subject field of the email.

Policy specific questions or updates

If you wish to speak with the icare team regarding your existing policy, please call icare on 13 44 22

It is important you notify GIO on 13 10 10 of any work-related injury or illness within two days of becoming aware of the injury. Once an injury has occurred you must record the injury or illness in your Register of Injuries. You are required by law to keep track of work-related injuries and illnesses and acknowledge this registration in writing to the worker. The minimum information required to notify GIO of a new injury is your contact details, your workers compensation policy number, your worker's name, address and date of birth and details of the incident. We encourage regular contact between an injured worker and their employer to ensure all parties work together to achieve the best outcome.

Frequently asked questions
for Workers Compensation

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