GIO is now an Authorised Provider of Claims Management in NSW

From 1 February 2020, GIO became an authorised provider. The Authorised Provider Model was established to meet the needs of larger customers by providing them with a choice of claims service provider.

To find out if this applies to your business, phone or email us on:

Phone: 1800 662 136

Important information

There are changes to the way you lodge claims

Between 1 August and 1 October 2020, employers who have selected GIO as their authorised claims service provider will move onto icare’s Claims Management System to lodge and track their claims.  All existing claims will continue to be managed on GIO’s system.

We’ve been working with icare to implement a staged approach, so employers and their teams receive the support needed for this change. Throughout this period, you will continue to receive the high standard of service you’ve come to expect from GIO. 

Please refer to your correspondence or contact your Account Manager or Claims team for information on when you will have access to the system.

To lodge a claim, click on the option which applies to you. 

Frequently asked questions
for Workers Compensation

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