GIO is now an Authorised Provider of Claims Management in NSW
From 1 February 2020, GIO became an authorised provider. The Authorised Provider Model was established to meet the needs of larger customers by providing them with a choice of claims service provider.
To find out if this applies to your business, phone or email us on:
There are changes to the way you lodge claims
Between 1 August and 1 October 2020, employers who have selected GIO as their authorised claims service provider will move onto icare’s Claims Management System to lodge and track their claims. All existing claims will continue to be managed on GIO’s system.
We’ve been working with icare to implement a staged approach, so employers and their teams receive the support needed for this change. Throughout this period, you will continue to receive the high standard of service you’ve come to expect from GIO.
Please refer to your correspondence or contact your Account Manager or Claims team for information on when you will have access to the system.
Information for Pre-Injury Average weekly earnings (PIAWE)
When a worker has a work-related injury, and they’re unable to perform their full pre-injury duties, they may be paid a percentage of their pre-injury average weekly earnings (known as PIAWE) for a set period.
On 13 September 2019, the NSW Government published the Workers Compensation Amendment (Pre-injury Average Weekly Earnings) Regulation 2019. The Regulation changes the way an injured worker’s PIAWE is calculated. These changes came into effect on 21 October 2019 and will apply to workers injured on or after that date.
The PIAWE forms and calculator will support you to correctly calculate and record your workers’ earnings. This form is used to work out the weekly compensation payment applicable.
There are changes to the way you update your existing claims.
How will I know where my claim is lodged?
The easiest way to know where your claim is lodged and where to update your claim is by checking the logos on the claims documentation you have received. If you are unsure, please contact your Claims Advisor.
For claims lodged on GIO’s system any documentation you receive will be branded GIO and include the GIO logo only. If your claim documentation only contains the GIO logo, click on the below tile to find out how to update your claim.
For claims lodged on icare’s system any documentation you receive will include icare specific branding and logos, alongside GIO. If your claim documentation includes the icare logo, click on the below tile to find out how to update your claim.
Frequently asked questions
Applicable to all employers, this claim excess is the equivalent of one week of the injured worker’s weekly entitlement to compensation benefits.
Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this timeframe.