GIO is now an Authorised Provider of Claims Management in NSW

From 1 February 2020, GIO became an authorised provider. The Authorised Provider Model was established to meet the needs of larger customers by providing them with a choice of claims service provider.

To find out if this applies to your business, phone or email us on:

Phone: 1800 662 136

Information for customers who can lodge with GIO

It is important that you notify GIO on 13 10 10 of any work-related injury or illness within two days of becoming aware of the injury.

Once an injury has occurred you must record the injury or illness in your Register of Injuries. You are required by law to keep track of work-related injuries and illnesses and acknowledge this registration in writing to the worker.

The minimum information required to notify GIO of a new injury is your contact details, your workers compensation policy number, your worker's name, address and date of birth and details of the incident.

You can notify us by either:

To avoid paying an excess, injuries must be reported to GIO within 5 days of notification from your employee. For serious incidents involving a fatality or a serious injury or illness, you must notify SafeWork NSW immediately on 13 10 50.

We encourage regular contact between an injured worker and their employer to ensure all parties work together to achieve the best outcome.

Following receipt of a new insurance claim, you will be provided with a claim number. Ensure that this number is written on all claims documentation, and forward this information to GIO by either:

  • Mail:        GIO - Agent for the NSW WorkCover Scheme, GPO Box 1464 Sydney NSW 2001
  • Fax:         1300 733 677
  • Email:

Please refer to the guide What to do when an injury occurs for more details.

Information for existing GIO customers

If you currently have a claim with GIO, we will continue to manage your claim.

You can find relevant forms and resources here.

To discuss a current claim please contact your claims advisor.

If you have a claim (open or closed) that was previously managed by CGU, QBE or Allianz please contact us on:

Phone: 13 10 10


Frequently asked questions
for Workers Compensation

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