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Duty of Care to Your Injured Employees

It is important that you notify GIO on 13 10 10 of any work-related injury or illness within two days of becoming aware of the injury.

Once an injury has occurred you must record the injury or illness in your Register of Injuries. You are required by law to keep track of work-related injuries and illnesses and acknowledge this registration in writing to the worker.

The minimum information required to notify GIO of a new injury is your contact details, your workers compensation policy number, your worker's name, address and date of birth and details of the incident.

We encourage you to maintain regular contact with your injured worker and GIO to ensure all parties work together to achieve a successful outcome. Please refer to the guide What to do when an injury occurs for more details.

For serious incidents involving a fatality or a serious injury or illness, you must notify WorkCover NSW immediately on 13 10 50.

Early Claims Notification Requirements

Once an injury has occurred you must record the injury or illness in your Register of Injuries. You are required by law to ensure you keep track of work-related injuries and illnesses and acknowledge this registration in writing to the worker.

It is important that you notify GIO of any work-related injury or illness within 2 days of you becoming aware of it. You can notify us by either:

To avoid paying an excess, injuries must be reported to GIO within 5 days of notification from your employee. 

For serious incidents involving a fatality or serious injury or illness, you must notify WorkCover NSW immediately on 13 10 50.

Following receipt of a new insurance claim, you will be provided with a claim number. Ensure that this number is written on all claims documentation, and forward this information to GIO by either:

  • Mail:        GIO - Agent for the NSW WorkCover Scheme, GPO Box 1464 Sydney NSW 2001
  • Fax:         1300 733 677
  • Email:     wcclaimsnsw@gio.com.au

Please refer to the guide What to do when an injury occurs for more details.

Frequently asked questions
for Workers Compensation