Important Information 

From 1 January 2018, new claims and injury notifications should be lodged with icare, the Nominal Insurer for NSW, or their appointed claims service provider EML.

All new claim and injury notifications (regardless of date of injury) will need to be lodged with icare or EML.

If you currently have claim with GIO, we will continue to manage your claim.

You can still notify us of an injury or lodge a new claim until 1 January 2018.

When are you lodging your claim?

It is important that you notify GIO on 13 10 10 of any work-related injury or illness within two days of becoming aware of the injury.

Once an injury has occurred you must record the injury or illness in your Register of Injuries. You are required by law to keep track of work-related injuries and illnesses and acknowledge this registration in writing to the worker.

The minimum information required to notify GIO of a new injury is your contact details, your workers compensation policy number, your worker's name, address and date of birth and details of the incident.

You can notify us by either:

To avoid paying an excess, injuries must be reported to GIO within 5 days of notification from your employee. 

For serious incidents involving a fatality or a serious injury or illness, you must notify SafeWork NSW immediately on 13 10 50.

We encourage you to maintain regular contact with your injured worker and GIO to ensure all parties work together to achieve a successful outcome.

Following receipt of a new insurance claim, you will be provided with a claim number. Ensure that this number is written on all claims documentation, and forward this information to GIO by either:

  • Mail:        GIO - Agent for the NSW WorkCover Scheme, GPO Box 1464 Sydney NSW 2001
  • Fax:         1300 733 677
  • Email:

Please refer to the guide What to do when an injury occurs for more details.

Frequently asked questions
for Workers Compensation