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From 1 January 2018, there is a change in the way workers insurance claims are managed in NSW.
icare – who is the Nominal Insurer for NSW, is taking over responsibility for the management of any new injury notifications and the management of new claims from 1 January. They have appointed EML to provide the claims management service on their behalf.
From 1 January 2018, new claims and injury notifications should be lodged with icare or their appointed claims service provider EML.
There is an online notification form that you can access at www.eml.com.au/make-a-claim or visit the icare website for further information. Alternatively, you can call 13 77 22 and the icare/EML team will help you through the process.
GIO will continue to manage claims that were lodged with us prior to 1 January 2018.
It is important that you notify GIO on 13 10 10 of any work-related injury or illness within two days of becoming aware of the injury.
Once an injury has occurred you must record the injury or illness in your Register of Injuries. You are required by law to keep track of work-related injuries and illnesses and acknowledge this registration in writing to the worker.
The minimum information required to notify GIO of a new injury is your contact details, your workers compensation policy number, your worker's name, address and date of birth and details of the incident.
You can notify us by either:
To avoid paying an excess, injuries must be reported to GIO within 5 days of notification from your employee. For serious incidents involving a fatality or a serious injury or illness, you must notify SafeWork NSW immediately on 13 10 50.
We encourage you to maintain regular contact with your injured worker and GIO to ensure all parties work together to achieve the best outcome.
Following receipt of a new insurance claim, you will be provided with a claim number. Ensure that this number is written on all claims documentation, and forward this information to GIO by either:
- Mail: GIO - Agent for the NSW WorkCover Scheme, GPO Box 1464 Sydney NSW 2001
- Fax: 1300 733 677
- Email: firstname.lastname@example.org
Please refer to the guide What to do when an injury occurs for more details.
If you currently have a claim with GIO, we will continue to manage your claim.
You can find relevant forms and resources here.
To discuss a current claim please contact your claims advisor.
If you have a claim (open or closed) that was previously managed by CGU, QBE or Allianz please contact us on:
Phone: 13 10 10
Information for Pre-Injury Average weekly earnings (PIAWE)
When a worker has a work-related injury, and they’re unable to perform their full pre-injury duties, they may be paid a percentage of their pre-injury average weekly earnings (known as PIAWE) for a set period.
On 13 September 2019, the NSW Government published the Workers Compensation Amendment (Pre-injury Average Weekly Earnings) Regulation 2019. The Regulation changes the way an injured worker’s PIAWE is calculated. These changes came into effect on 21 October 2019 and will apply to workers injured on or after that date.
The PIAWE forms and calculator will support you to correctly calculate and record your workers’ earnings. This form is used to work out the weekly compensation payment applicable.
Frequently asked questions
Applicable to all employers, this claim excess is the equivalent of one week of the injured worker’s weekly entitlement to compensation benefits.
Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this timeframe.