Important Information 

From 1 January 2018, new claims and injury notifications should be lodged with icare, the Nominal Insurer for NSW, or their appointed claims service provider EML.

All new claim and injury notifications (regardless of date of injury) will need to be lodged with icare or EML.

If you currently have claim with GIO, we will continue to manage your claim.

Notifying of an injury and lodging a claim

From 1 January 2018, there is a change in the way workers insurance claims are managed in NSW.

icare – who is the Nominal Insurer for NSW, is taking over responsibility for the management of any new injury notifications and the management of new claims from 1 January. They have appointed EML to provide the claims management service on their behalf.

From 1 January 2018, new claims and injury notifications should be lodged with icare or their appointed claims service provider EML.

There is an online notification form that you can access at www.eml.com.au/make-a-claim or visit the icare website for further information. Alternatively, you can call 13 77 22 and the icare/EML team will help you through the process.

GIO will continue to manage claims that were lodged with us prior to 1 January 2018.

Frequently asked questions
for Workers Compensation