To provide information relevant to a claim please refer to the ‘Updating an existing claim’ tab below

GIO is a Workers Compensation Claims Service Provider in NSW

Insurance and Care NSW (icare) have appointed GIO as a Generalist Claims Service Provider (CSP) which represents our expertise and capability to manage all claim types, including both psychological and physical claims, for employers that choose GIO.

This also means, GIO offers services for Small to Medium size Enterprises and Large Corporate Employers for the NSW Nominal Insurer (NI) Workers Compensation Scheme.

Our Generalist model brings the benefit of GIO Claims Advisors being equipped with the skills to manage a variety of claim types, especially when there is cross over of both physical and psychological injuries.

For employers who are eligible to choose their provider, working with GIO as your Generalist CSP means building a relationship with one, dedicated team to manage all of your claims.

To find out more, ask to speak with one of our sales team by phoning 13 10 10 or email us directly at

To avoid paying an excess, injuries must be reported to GIO within 5 days of notification from your employee. For serious incidents involving a fatality or a serious injury or illness, you must notify SafeWork NSW immediately on 13 10 50.

For more information about registering for icare’s claims management system please visit their website at

Notification of an injury and lodging a claim

All new claims are now lodged on icare’s claims management system.

The easiest way to lodge your claim is via icare’s authenticated portal providing you with visibility of claim information in real-time.


You can also lodge claims through the below channels:


Phone: 13 10 10
8.30am to 5pm
Monday to Friday

Locked Bag 2099
North Ryde BC
NSW 1670 

For all existing claim enquiries you can email us at:

Please ensure your claim number and the full name of the employee is in the subject field of the email.

Policy specific questions or updates

If you wish to speak with the icare team regarding your existing policy, please call icare on 13 44 22

It is important you notify GIO on 13 10 10 of any work-related injury or illness within two days of becoming aware of the injury. Once an injury has occurred you must record the injury or illness in your Register of Injuries. You are required by law to keep track of work-related injuries and illnesses and acknowledge this registration in writing to the worker. The minimum information required to notify GIO of a new injury is your contact details, your workers compensation policy number, your worker's name, address and date of birth and details of the incident. We encourage regular contact between an injured worker and their employer to ensure all parties work together to achieve the best outcome.

Frequently asked questions
for Workers Compensation

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