Following receipt of a new insurance claim on icare’s system, you will be provided with a claim number. You can upload claims documents any time via icare's portal here or forward your information to us by mail ensuring your claim number is written on all documentation:
Locked Bag 2099
North Ryde BC
For all claim enquiries you can email us at:
For more information about registering for icare’s claims management system please visit their website at https://www.icare.nsw.gov.au/employers/make-a-claim/notify-us-of-an-injury-or-make-a-claim.
Frequently asked questions
Applicable to all employers, this claim excess is the equivalent of one week of the injured worker’s weekly entitlement to compensation benefits.
Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this timeframe.