Updating a claim lodged in icare’s system

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Updating a claim lodged in icare’s system

Following receipt of a new insurance claim on icare’s system, you will be provided with a claim number. You can upload claims documents any time via icare's portal here or forward your information to us by mail ensuring your claim number is written on all documentation:

icare
Locked Bag 2099
North Ryde BC
NSW 1670 

For all existing claim enquiries you can email us at: 
GIOClaims@icare.nsw.gov.au

Please ensure your claim number and the full name of the employee is in the subject field of the email.

For more information about registering for icare’s claims management system please visit their website at https://www.icare.nsw.gov.au/employers/make-a-claim/notify-us-of-an-injury-or-make-a-claim.

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