Updating a claim lodged in icare’s system
Following receipt of a new insurance claim on icare’s system, you will be provided with a claim number. You can upload claims documents any time via icare's portal here or forward your information to us by mail ensuring your claim number is written on all documentation:
Locked Bag 2099
North Ryde BC
For all existing claim enquiries you can email us at:
Please ensure your claim number and the full name of the employee is in the subject field of the email.
For more information about registering for icare’s claims management system please visit their website at https://www.icare.nsw.gov.au/employers/make-a-claim/notify-us-of-an-injury-or-make-a-claim.
Frequently asked questions
Applicable to all employers, this claim excess is the equivalent of one week of the injured worker’s weekly entitlement to compensation benefits.
Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this timeframe.