Risk Management Services
If you have an OHS or risk management question, access our Safety Guru and our Risk Management team will be in touch.
Return-to-Work & Suitable Duties
If your injured worker is unable to return to normal duties (and their treating doctor advises you of this in writing) you are required to develop a Return-to-Work (RTW) Plan. You must send us a copy of the RTW Plan and offer of suitable duties each time it is revised or a new plan is developed. Please fax all documentation to 1300 553 488.
If your injured worker has some capacity for work, but cannot return fully to their normal role, you are responsible for providing them with suitable duties.
We provide a range of monthly and online reporting tools designed to help you track your claims performance and assist you in identifying risk management strategies, including:
- Claims Financial Total (CFT) - Summarises basic claims and financial data by policy period.
- Customer Experience Report (CER) - Provides a national, high-level executive review and operational snapshot of performance to assist you in managing claims and trends.
To obtain access to these reporting tools, please contact your Relationship Manager.