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Risk Management Services
GIO has a Risk Management Team to assist our customers better manage their OHS and Injury Management systems and obligations.
Return-to-Work & Suitable Duties
If your injured worker is unable to return to normal duties (and their treating doctor advises you of this in writing) you are required to develop a Return-to-Work (RTW) Plan. You must send us a copy of the RTW Plan and offer of suitable duties each time it is revised or a new plan is developed. Please fax all documentation to 1300 553 488.
If your injured worker has some capacity for work, but cannot return fully to their normal role, you are responsible for providing them with suitable duties.
We provide a range of monthly and online reporting tools designed to help you track your claims performance and assist you in identifying risk management strategies, including:
- Claims Financial Total (CFT) - Summarises basic claims and financial data by policy period.
- Customer Experience Report (CER) - Provides a national, high-level executive review and operational snapshot of performance to assist you in managing claims and trends.
To obtain access to these reporting tools, please contact your Relationship Manager.
Frequently asked questions
A worker may be entitled to compensation for an injury or disease that occurs/arises:
- during the course of employment; or,
- by an accident arising out of employment; or
- on a journey to or from work.
We have made it as easy as possible to either apply for a new policy or transfer an existing policy.
Suitable duties are short-term work duties agreed between the employer, the injured worker and treating doctor, to assist the injured worker’s rehabilitation. Suitable duties must comply with a current medical certificate.
An Injury Management Plan (IMP) is developed by your GIO case officer in consultation with the employer, injured worker and treating doctor. This Plan outlines the steps required to assist the injured worker to get back to work and establishes the agreed Return-to-Work goal. The responsibilities of the injured worker, treating doctor and employer are also included in the Injury Management Plan.
A Return-To-Work Plan outlines the duties to be provided to the injured worker in the form of a written action plan that explains how you will help your injured worker stay at work while they recover. This plan is to be supplied to all parties.