Mail:
GIO Workers Compensation,
GPO Box B50, Perth WA 6838.
Fax: 1300 553 488
Take control of your insurance
Select your state
WEstern australia
How to lodge a claim
Gather required documents
Send documents to GIO
Email the required forms and documentation to wcclaimswa@gio.com.au within 5 working days of the injured worker providing you with the signed and dated Employee Claim Form and First Medical Certificate.
Thanks, we'll take it from here
We’ll get in touch in writing within 14 days of the claim being lodged.
We encourage you to maintain contact with your injured worker and GIO to ensure all parties work together to achieve a successful outcome.
Ways we can help
Explore our injury procedure guide
Our in-depth guide, procedures to be followed after an Injury, provides helpful information on.
- how liability is determined on a claim
- injury management, and
- how workers compensation payments are calculated and paid.
Contact our specialists
Our friendly and knowledgeable team of workers compensation specialists are ready to assist with your claim. Simply send an email to wcclaimswa@gio.com.au or call us 13 10 10.
Customers in need of extra support
We understand that making a claim can sometimes be a difficult experience. If you require additional assistance or support, please visit our Help and Support page.
Duty of care to your Injured Employees
It is your responsibility to assist your injured worker with seeking first aid or medical treatment for their injury or illness.
The injured worker is entitled to nominate their own treating doctor or medical practitioner who will be responsible for a medical assessment of their injury, providing them with a medical certificate and medical treatment if required.
A worker may be entitled to compensation for an injury or disease that occurs/arises:
- during the course of employment; or,
- by an accident arising out of employment.
It depends on whether the contractor or sub-contractor is defined as a ‘worker’.
You must send your GIO claims advisor a fortnightly record of the time the worker has lost due to injury or illness.
Looking for something else?
Australian Capital Territory
How to lodge a claim
Notify GIO of illness or injury within 48 hours
It is important that you notify GIO of any work-related injury or illness within 48 hours of you becoming aware of it.
If an employee suffers a serious injury or death, your company must also notify WorkSafe ACT immediately on 02 6207 3000 or 02 6205 0200.
Send required claim documents to GIO
Forward the above documents to GIO within 7 working days of your injured worker providing you with the signed and dated ACT Workers Compensation Claim Form.
You can send the documents to GIO via:
mail Mail:
ACT Workers Compensation Underwritten Claims, PO Box 47, Woden ACT 2606
fax number Fax:
1300 725 840
Please refer to the additional forms below which you may also be required to complete when lodging a claim.
Thanks, we'll take it from here
We’ll get in touch in writing within 5 days of the claim being lodged and will notify you if the claim is accepted or rejected within 28 days.
We encourage you to maintain contact with your injured worker and GIO to ensure all parties work together to achieve a successful outcome.
If you require additional assistance or support, please visit our Help and Support page.
Duty of care to your Injured Employees
As an employer you have an obligation to ensure that your employees are protected from health and safety risks arising out of their work activities.
In the event that one of your employees sustains a workplace injury or illness it is your responsibility to assist the injured worker with seeking first aid or medical treatment.
An injured worker is entitled to nominate their own treating doctor or medical practitioner who will be responsible for a medical assessment of their injury, providing them with a medical certificate and medical treatment if required.
An employer must notify WorkSafe ACT as soon as practicable on 02 6207 3000 or 02 6205 0200 if they are given notice of a serious event in the workplace that:
- requires or could require the employee to be hospitalised
- involved the death of a worker, or
- resulted in a worker being incapable of work for more than 7 days.
What are the benefits of reporting injuries early?
Reporting a claim within the required timeframe can make a significant difference to the cost of a claim and may also reduce your premium. This is because the earlier a claim is reported, the sooner a coordinated approach to treatment and return to work can start. GIO can guide you step by step through the process of facilitating early recovery and return to work, which can reduce claims costs. This process is critical, as claims costs can directly impact workers compensation premiums paid by employers.
What is a common law claim?
A common law claim is a claim for damages in which it is necessary for the worker to prove 'fault' in the form of negligence or breach of statutory duty on the part of the employer. A Workers Compensation policy will often also cover liability for any work related 'common law' claims by employees. The extent to which a worker may bring a common law claim varies from state to state or territory.
Looking for something else?
TASMANIA
How to lodge a claim
Notify GIO of illness or injury
If your business receives notice of an injury you must provide your worker with a Section 33A Notice - Notice of Right to Make Workers Compensation Claim informing them of their right to make a claim under the Act within 14 days.
If the injury results in (or is likely to result in) total or partial incapacity, you must also notify GIO within 3 business days.
Once you receive a claim for compensation, you must notify GIO within 3 business days. You are also legally required to complete the employer section of the Worker’s Claim for Compensation Form and forward it to GIO within 5 business days.
Send documents to GIO
Forward the above documents and any other relevant information to wcclaimstas@gio.com.au within 5 business days from when your injured worker submitted the claim form to you.
Thanks, we'll take it from here
We’ll let you and your worker know once the claim has been received and advise you and your worker information about your rights, roles and responsibilities during the workers compensation process.
We encourage you to maintain contact with your injured worker and GIO to ensure all parties work together to achieve a successful outcome.
If you require additional assistance or support, please visit our Help and Support page.
Duty of care to your Injured Employees
As an employer you have an obligation to ensure that your employees are protected from health and safety risks arising out of their work activities.
In the event that one of your employees sustains a workplace injury or illness it is your business's responsibility to assist the injured worker with seeking first aid or medical treatment.
An injured worker is entitled to nominate their own treating doctor or medical practitioner who will be responsible for a medical assessment of their injury, providing them with a medical certificate and medical treatment if required.
An employer must notify WorkSafe Tasmania if any of the following incidents have occurred in the workplace:
- a death, or
- someone suffers a serious injury or illness, or
- a dangerous incident.
If the incident is notifiable, contact WorkSafe Tasmania on:
- 1300 366 322 (inside Tasmania) or
- 03 6166 4600 (outside Tasmania)
Electric shocks must also be reported to TasNetworks on 13 20 04.
When are Employers required to prepare Return to Work Plans?
Employers are required to develop Return to Work Plans when:
- total or partial incapacity exceeds 5 business days and is ongoing
- incapacity relates to only one diagnosed condition
- the incapacity is not deemed as a significant or complex injury
- the medical treatment plan recommends conservative treatment
Employers are required to prepare Return to Work Plans to suit the needs of the individual who is injured and assist and promote optimal return to work outcomes.
Return to Work Plans will be agreed to, prepared and implemented within 10 business days from the date of the consultation with the Primary Treating Medical Practitioner as indicated on the medical certificate.
GIO will engage with employers to ensure these plans are prepared and implemented within the required timeframe.
Do I need to notify WorkSafe Tasmania if a worker is injured?
Yes, the employer must notify WorkSafe Tasmania as soon as possible if any of the following incidents have occurred in the workplace:
- a death, or
- someone suffers a serious injury or illness, or
- a dangerous incident.
Electric shocks must also be reported to TasNetworks on 13 20 04.
To contact WorkSafe Tasmania from Tasmania, call 1300 366 322. Outside Tasmania, call 03 6166 4600.
Further information is available at WorkSafe Tasmania in respect to the definition of a serious injury or illness and a dangerous incident.
Within 48 hours, the employer must also complete and lodge online, an Incident Notification Form which can be found here at the 'Notify Worksafe' information page
Looking for something else?
NORTHERN TERRITORY
How to lodge a claim
Gather required documents
More forms and resources can be found on the NT WorkSafe website.
Send documents to GIO
Forward the claim form and medical certificate to wcclaimsnt@gio.com.au within 3 working days from when your injured worker submitted the signed and dated claim form to you.
Thanks, we'll take it from here
We’ll get in touch once your claim documents have been received.
We encourage you to maintain contact with your injured worker and GIO to ensure all parties work together to achieve a successful outcome.
For more details, please contact your GIO Case Officer or call our Claims team on 08 6188 0990
If you require additional assistance or support, please visit our Help and Support page
Duty of care to your Injured Employees
It is your responsibility to assist your injured worker with seeking first aid or medical treatment for their injury or illness.
The injured worker is entitled to nominate their own treating doctor or medical practitioner who will be responsible for a medical assessment of their injury, providing them with a workers compensation medical certificate and medical treatment if required.
It is important that you notify NT WorkSafe of any reportable incident as soon as you become aware of it by calling 1800 019 115 or completing the appropriate incident notification form.
Further details about notifiable incidents and how to notify NT WorkSafe can be found on their website.
What are the benefits of reporting injuries early?
Reporting a claim within the required timeframe can make a significant difference to the cost of a claim and may also reduce your premium. This is because the earlier a claim is reported, the sooner a coordinated approach to treatment and return to work can start. GIO can guide you step by step through the process of facilitating early recovery and return to work, which can reduce claims costs. This process is critical, as claims costs can directly impact workers compensation premiums paid by employers.
What is a common law claim?
A common law claim is a claim for damages in which it is necessary for the worker to prove 'fault' in the form of negligence or breach of statutory duty on the part of the employer. A Workers Compensation policy will often also cover liability for any work related 'common law' claims by employees. The extent to which a worker may bring a common law claim varies from state to state or territory.
How do I submit an Internal Dispute and what is the process?
- Insurers and self-insurers have voluntarily agreed to provide a free Internal Dispute Resolution Process to review decisions made on claims.
- GIO require a written request so the claim can be reviewed by a person independent of the original decision making process. We do our best to respond in 5 working days but more complex matters may take longer.
- To access this process, please send your written request to ntwcdispute@suncorp.com.au and specifically request a review under the Internal Dispute Resolution process.
More information is available on the NT WorkSafe website Dispute resolution.
Looking for something else?
NEW SOUTH WALES
GIO is a Workers Compensation Claims Service Provider in NSW
Appointed by iCare
Insurance and Care NSW (icare) have appointed GIO as a Generalist Claims Service Provider (CSP) which represents our expertise and capability to manage all claim types, including both psychological and physical claims, for employers that choose GIO.
This also means, GIO offers services for Small to Medium size Enterprises and Large Corporate Employers for the NSW Nominal Insurer (NI) Workers Compensation Scheme.
Benefits of claiming through GIO
Our Generalist model brings the benefit of GIO Claims Advisors being equipped with the skills to manage a variety of claim types, especially when there is cross over of both physical and psychological injuries.
For employers who are eligible to choose their provider, working with GIO as your Generalist CSP means building a relationship with one, dedicated team to manage all of your claims.
Contact our team, by emailing us directly at NSWKeyAccounts@gio.com.au or calling 13 10 10 to find out more.
How to lodge a claim
Make a claim online through icare
All new claims are now lodged on icare’s claims management system.
The easiest way to lodge your claim is via icare’s authenticated portal providing you with real-time visibility of claim information.
Get updates for existing claims
For all existing claim enquiries you can email us at gioclaims@workerscomp.nsw.gov.au.
Policy specific questions or updates
If you wish to speak with the icare team regarding your existing policy, please call icare on 13 44 22
To avoid paying a claims excess, injuries must be reported to GIO within five days of notification from your employee. For serious incidents involving a fatality or a serious injury or illness, you must notify SafeWork NSW immediately on 13 10 50
For more information on registering for icare’s claims management system please visit their Injury and Claims page.
It is important you notify GIO on 13 10 10 of any work-related injury or illness within two days of becoming aware of the injury. Once an injury has occurred you must record the injury or illness in your Register of Injuries. You are required by law to keep track of work-related injuries and illnesses and acknowledge this registration in writing to the worker. The minimum information required to notify GIO of a new injury is your contact details, your workers compensation policy number, your worker's name, address and date of birth and details of the incident. We encourage regular contact between an injured worker and their employer to ensure all parties work together to achieve the best outcome.
Information for Pre-Injury Average weekly earnings (PIAWE)
When a worker has a work-related injury, and they’re unable to perform their full pre-injury duties, they may be paid a percentage of their pre-injury average weekly earnings (known as PIAWE) for a set period.
On 13 September 2019, the NSW Government published the Workers Compensation Amendment (Pre-injury Average Weekly Earnings) Regulation 2019. The Regulation changes the way an injured worker’s PIAWE is calculated. These changes came into effect on 21 October 2019 and will apply to workers injured on or after that date.
The PIAWE forms and calculator will support you to correctly calculate and record your workers’ earnings. This form is used to work out the weekly compensation payment applicable.
Forms
Claims with a date of injury on or after 21 October 2019
Claims with a date of injury before 21 October 2019
Important information
There are important changes to the way you update your existing claims.
How will I know where my claim is lodged?
The easiest way to know where your claim is lodged and where to update your claim is by checking the logos on the claims documentation you have received. If you are unsure, please contact your Claims Advisor.
Claims lodged on GIO's system
For claims lodged on GIO’s system any documentation you receive will be branded GIO and include the GIO logo only. If your claim documentation only contains the GIO logo, click on the below tile to find out how to update your claim.
Claims lodged on icare's system
For claims lodged on icare’s system any documentation you receive will include icare specific branding and logos, alongside GIO. If your claim documentation includes the icare logo, click on the below tile to find out how to update your claim.
What is the employer’s claims excess?
The claims excess payment is applicable for all employers, and is the equivalent of one week of the injured worker's weekly entitlement to compensation benefits, as determined by Section 42 of the Workers Compensation Act 1987. The claims excess will be waived if the employer notifies GIO within 5 days of receiving notice of the injury. There is no claims excess applicable for Journey and Recess (authorised work breaks) claims.
How do claim costs impact my premium?
What does it mean if a claim is “reasonably excused”?
Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this time frame.
The reasons GIO might give for not commencing payments include:
- Insufficient Medical Information
- Injured Person is unlikely to be a worker
- GIO is unable to contact the injured worker
- The injured worker refuses to release personal and/or health information relevant to determination
- The injury and/or illness is not work related
- The injury has been notified after two months
- The injury is not significant
For additional information, please contact your GIO Case Officer on 13 10 10. More information can also be found on the State Insurance Regulatory Authority (SIRA) website.
