To track your ACT CTP or MAI claim:

Contact your Claims Advisor


Call us on 13 10 10

Monday–Friday 9am - 5pm (ACT time)

When did your motor vehicle accident occur?

Before making an ACT CTP claim you should:

Report the accident to the police

If the police did not attend the accident, report the accident online or at a police station within 24 hours.

Seek medical treatment

Have your doctor complete the Motor Accident Medical Report (below).

Complete the relevant forms below

Complete the relevant forms and gather the appropriate supporting documentation.

Identify the insurer of the vehicle at fault

Search here for the relevant insurer. If you do not know the vehicle at fault, please submit your claim to us.

After you complete the above steps, send the completed claim form to the insurer of the vehicle most at fault. If you are unable to identify the insurer of the vehicle most at fault, please call us on 13 10 10.

Please submit your claim as soon as possible, and within 30 working days from the date of the accident. If you think you will be unable to gather the required documentation in time, please contact us and we can help.

Documentation for lodging a CTP claim

ACT CTP Insurance privacy statement

This statement explains how we collect, hold, use and disclose your personal information and who we share it with, and explains how we protect your personal information.

Motor Accident Notification Form / Motor Accident Medical Report (MANF/MAMR)

This form allows you to apply for early benefits up to $5,000 for your treatment and medical expenses without lodging a full claim. These benefits are available for most people without having to prove someone else was at fault.

Notice of Claim (NOC) form

If your injuries are such that you expect your medical expenses will be more than $5,000 or your recovery will take longer than six months, you should complete a Notice of Claim (NOC) form. The NOC is used to pursue compensation for loss of earning capacity; for medical, treatment and care expenses; and for pain and suffering as a result of injuries. These may include past or future losses. If you did not previously lodge a joint MANF/MAMR form, please also complete it now and attach it to the NOC form.

Once completed, send forms to:

MAI Claims
GPO Box 706
Canberra ACT 2601