Funeral insurance claims
Need to claim or track an existing claim? It's ok, that's why you have insurance, we're here to help.
Call us
To lodge your claim, one of our friendly staff will be there to take care of your nominated beneficiaries or your legal personal representative. Please have the policy number on hand as well as date and cause of death. During the phone call we will take your representative through a few questions and declarations. At the end of the call we will email through the information we require which will need to be returned to us as soon as possible. If you are lodging an Early Benefit Payment claim we will require forms to be completed, we will provide these to you.
13 10 10Check our contact hours.
Gather required infoHere are some examples of what we may need
- Certified copy of the death certificate or proof of passing;
- Certified proof of identity for both Life Insured and Beneficiary/Joint policy owner (birth certificate, driver’s license or passport);
- If there is no joint policy owner and a valid beneficiary nomination was not made, a certified copy of the deceased’s Will.
If claiming the Early Payment Benefit
- Completed claim form by you and your medical practitioner
- Certified proof of identity (birth certificate, driver’s license or passport)
- Any additional information in support of your claim
Depending on your circumstances, we may require other information.
Assessment
Funeral insurance claims are generally reviewed within 24 hours of receipt of all claim requirements. Early Payment Benefit claims generally take 3-4 business days, however the length of time can vary depending on the circumstances of the claim and how quickly we receive everything. The dedicated claims advisor will keep your representative updated of the progress.
Payout
Once the claim has been accepted, payment will usually be made within two business days, to the surviving policy owner or nominated beneficiaries, or if there are no nominated beneficiaries, to the deceased’s estate.
Track your insurance claim
We know you want your claim to be sorted as quickly as possible. Your dedicated claims advisor will keep you updated of your claim’s progress, however if you still have questions please call.
Claim assessment
The time a claim can take to be assessed, depends on the claim type, circumstances and how quickly you were able to get all of your required documents to us.
Your dedicated claims advisor will keep you updated of the progress and will assess your claim as quickly as possible.
If you still have questions about your claim please call 13 10 10
At GIO we know that claim time is our moment of truth. It's when the cover that you placed with us really kicks in. We see it as delivering on a promise that we made to you - a promise to protect you and your family financially.
When you do make a claim, chances are it’s at a very difficult time for you and your family. We promise to make our claims process as easy as possible for you so you can concentrate on being with your loved ones.
When you make a claim
✓ We will assign you a case manager to explain the process in a simple and clear manner
✓ We recognise that your circumstances are unique and we will treat you as an individual to support you through the process
✓ We assess and pay claims that meet policy terms as quickly as possible
✓ We will keep you updated on the progress of your claim with regular transparent communication
Working with you
✓ We seek to understand and meet your needs to provide a caring, responsive, fair and honest service.
✓ We are open to new ideas and continuous improvement and appreciate your feedback
✓ The Health Benefits of Work are widely recognised so if you require assistance to return to work after an injury or illness we will assist you with this in full consultation with your treating practitioners.
✓ We strive to make a significant contribution in the wider community and to make a positive difference to the lives of those whom we can assist.
Our Claims Team
✓ We are real people who want to help you with your claim and we do care about your experience with us
✓ We believe our people make the difference at claim time – friendly, helpful and professional.
Reviewing our Decisions
There are times when a policy may not support the payment of a claim. Our promise to you is that updates will be provided right up until we make our decision. We do have a robust claims review process which ensures all claims decisions can be independently reviewed.
GIO Funeral Insurance is issued by is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL is not part of the Suncorp Group. TAL companies use the GIO brand under licence from the Suncorp Group. The different entities of TAL and the Suncorp group of companies are not responsible for, or liable in respect of, products and services provided by the other. Any advice in this information is general advice only and has been prepared without taking into account any person’s objectives, financial situation or needs. You should consider the Combined Product Disclosure Statement and Policy Document (PDS) for GIO Funeral Insurance before making any decisions about whether to acquire this product. GIO Funeral insurance is not a savings product and premiums increase with age. If you cancel your policy any premiums you have paid for your policy will not be refunded.
