Funeral insurance claims

Need to claim or track an existing claim? It's ok, that's why you have insurance, we're here to help.

Call us

To lodge your claim, one of our friendly staff will be there to take care of your nominated beneficiaries or your legal personal representative. Please have the policy number on hand as well as date and cause of death. During the phone call we will take your representative through a few questions and declarations. At the end of the call we will email through the information we require which will need to be returned to us as soon as possible. If you are lodging an Early Benefit Payment claim we will require forms to be completed, we will provide these to you.

13 10 10
Mon-Fri 8:30am-5:30pm AEST

Gather required infoHere are some examples of what we may need

  • Certified copy of the death certificate or proof of passing;
  • Certified proof of identity for both Life Insured and Beneficiary/Joint policy owner (birth certificate, driver’s license or passport);
  • If there is no joint policy owner and a valid beneficiary nomination was not made, a certified copy of the deceased’s Will.

If claiming the Early Payment Benefit

  • Completed claim form by you and your medical practitioner
  • Certified proof of identity (birth certificate, driver’s license or passport)
  • Any additional information in support of your claim

Depending on your circumstances, we may require other information.


Funeral insurance claims are generally reviewed within 24 hours of receipt of all claim requirements. Early Payment Benefit claims generally take 3-4 business days, however the length of time can vary depending on the circumstances of the claim and how quickly we receive everything. The dedicated claims advisor will keep your representative updated of the progress.


Once the claim has been accepted, payment will usually be made within two business days, to the surviving policy owner or nominated beneficiaries, or if there are no nominated beneficiaries, to the deceased’s estate.

1Includes customers of both AAI Limited and Suncorp Life & Superannuation Limited which hold GIO branded products

GIO Funeral Insurance is issued by Suncorp Life & Superannuation Limited ABN 87 073 979 530 AFSL 229880 (SLSL), under the brand GIO, and is distributed by Suncorp Financial Services Pty Ltd ABN 50 010 844 621, AFSL 229885 (SFS). AAI Limited ABN 48 005 297 807 (AAI) trading as GIO does not provide any financial product advice in relation to GIO Funeral Insurance. Any advice in this information is general advice only and has been prepared without taking into account any person’s objectives, financial situation or needs. You should consider the Combined Product Disclosure Statement and Policy Document (PDS) for GIO Funeral Insurance before making any decisions about whether to acquire this product. GIO Funeral insurance is not a savings product and premiums increase with age. If you cancel your policy any premiums you have paid for your policy will not be refunded.