Where can I find out more about the Life Insurance Code of Practice?

Life Insurance

Frequently Asked Questions

GIO Life Insurance policies are issued by TAL, who played a key role in creating the Life Insurance Code of Practice. GIO Life is committed to delivering the best possible customer service standards. GIO Life will continue to look for ways to raise the standards of customer service now and over the years to come. Read More

Common issues

Lodge a claim

Call us to lodge your claim and one of our friendly staff will be there to help take care of you.

lodge a new claim

Call us on 13 10 10

Policy documentation

For more detailed information on your policy such as what you’re covered for and how to make changes to your policy read the PDS.

Download PDS

Cancel your policy

Sorry you're thinking of cancelling your policy, but we're happy to discuss it.

Call 13 10 10

Make a Complaint

If you have a complaint about your insurance or the service GIO Life has provided (including our obligations under the Life Insurance Code of Practice) you can find out more here.

Ways to get in touch

Online enquiries

Fill out our online enquiry form.

Other ways to get in touch

Need more options? We've got you covered.

Enquiry Form

Complete the form below to send us a brief message and we’ll get back to you within 48 hours.

* = mandatory field

Type of Enquiry*

Insurance Type*

Full Name*

Email*

Are you an existing GIO Customer?*

Yes

Postcode*

Policy Number (preferred)

This is located on the top right hand corner of your policy certificate.

Contact Number*

We usually respond by email, however there may be instances when we need to speak with you directly.

Postcode*

Date of Birth*

Postal Address*

Vehicle Registration

State*

Claim Number*

Message*

To cancel your policy, please call us on 13 10 10.

You can lodge your request to cancel at your nearest Access Canberra Service Centre.

subjectline

owner

Other ways to get in touch

Phone

Give us a call on 13 10 10.

Translating and interpreting
services available

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.