Contact Us About

Life Insurance

Ways to get in touch

Give us a call

13 10 10

Monday - Friday

8am - 6pm AEST/AEDT

Policy documentation

For more detailed information your policy such as what you're covered for and how to make changes to your policy read the PDS.


Online enquiries

Fill out our online enquiry form.

Cancel your policy

Give us a call on 13 10 10

Monday - Friday 8:30am - 5:30pm AEST/AEDT

Lodge a claim

Call to lodge your claim. Please have the policy number on hand when you call.

13 10 10

Monday - Friday 8:30am - 5:30pm AEST/AEDT

The Claims Process

Make a Complaint

If you have a complaint about your insurance or the service GIO Life has provided (including our obligations under the Life Insurance Code of Practice) you can find out more here.

Enquiry Form

Complete the form below to send us a brief message and we’ll get back to you within 48 hours.

* = mandatory field

This is located on the top right hand corner of your policy certificate.

We usually respond by email, however there may be instances when we need to speak with you directly.

To cancel your policy, please call us on 13 10 10.


You can lodge your request to cancel at your nearest Access Canberra Service Centre.


Other ways to get in touch


Give us a call on 13 10 10.

Translating and interpreting services

Translating and interpreting
services available

Extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives. We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Find out more