Life Insurance
Frequently Asked Questions
You can nominate who receives your Life Protect Death Benefit payout in the event of your death.
Yes, you can apply to increase your cover at any time, but this process is subject to underwriting.
Your other option, to avoid any underwriting, is to consider the Lifestyle Increase Benefit. This benefit allows you to increase the level of your cover by a maximum of $100,000 annually, as long as it’s either the second anniversary of your policy, or you’re under the age of 60 and a life event as stipulated in our PDS occurs.
If you would like to cancel your Life Protect Insurance, please contact us. Please note that we have financial solutions that may potentially be able to help you if the reason you’re cancelling is due to a change in lifestyle or financial situation.
Yes. We’ve adopted the Life Insurance Code of Practice to ensure you get the highest standards of service in all your dealings with us.
Common issues
Ways to get in touch
Customers in need of extra help and support
We understand that sometimes our customers need extra care and support at different points in their lives.
We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.
Dispute Resolution
Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.
Service of legal documents
GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
Insurance Council of Australia
Find out more about the General Insurance Code of Practice.
Agency Stores
Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.
