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Caravan insurance claims

Need to claim or track an existing claim? It's ok, that's why you have insurance, we're here to help.

What you'll need before claiming


  • Your GIO policy number 
  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved.

Please note:
If the loss is caused by theft, you will need to notify the police and obtain a report.


Step 2 Icon

Choose how you would like to make a claim

Mobile App

Comprehensive only


24 hours / 7 days a week

  • Gather details at the scene
  • Easy checklist format
  • Take & upload photos directly
  • Instant claim number


Comprehensive only

Claim Online Now

24 hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claims

Call Us

All cover types

13 14 46

24 hours / 7 days a week

To lodge your claim with one of our Customer Claims Consultants call us 24/7.

You can still call us anytime, even if you lodge your claim online.

Thanks, we'll take it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.


If we need to, we'll check out your vehicle to assess the damage.

Repair, replace or payout

All sorted, you're back on track.

Follow up

We'll check in with you to make sure you're happy with the outcome of your claim.