Accidental Injury insurance claims
Need to claim or track an existing claim? It's ok, that's why you have insurance, we're here to help.
Call us
To lodge your claim, one of our friendly staff will be there to help take care of you. Please have the policy number on hand and other details ready including date of your injury.
Receive a claims pack
Within 24 hours of receiving the call, we will send you a claims pack detailing what information we may need.
Here are some examples of what we may need
If claiming for Injury Benefit
- Claim forms completed by the Insured.
- Medical statement completed by your treating doctor.
- A copy of imaging reports (x-ray, MRI or CT) confirming injury.
- Proof of identification (driver license or passport).
If claiming for Accidental Death Benefit
- Claim forms completed by the executor.
- Certified copy of the full death certificate.
- Certified proof of identity (birth certificate, driver’s license or passport).
- Full Coroners Report to determine the circumstances of the accident.
Depending on your circumstances, we may require other information.
Assessment
Assessment begins as soon as we’ve received your claim form and supporting documents. Generally it takes 3-4 business days, however the length of time can vary depending on the circumstances of the claim and how quickly we receive everything. Your dedicated claims advisor will keep you, or your representative, updated of the progress.
Payout
Once the claim has been accepted, payment will usually be made within 2 business days, to the policy owner into the nominated bank account. If an accident results in your death, we will pay the Accidental Death Benefit to your nominated beneficiary under the policy or your estate.
Track your insurance claim
We know you want your claim to be sorted as quickly as possible. Your dedicated claims advisor will keep you updated of your claim’s progress, however if you still have questions please call.
Claim assessment
The time a claim can take to be assessed, depends on the claim type, circumstances and how quickly you were able to get all of your required documents to us.
Your dedicated claims advisor will keep you updated of the progress and will assess your claim as quickly as possible.
If you still have questions about your claim please call 13 10 10
At GIO we know that claim time is our moment of truth. It's when the cover that you placed with us really kicks in. We see it as delivering on a promise that we made to you - a promise to protect you and your family financially.
When you do make a claim, chances are it’s at a very difficult time for you and your family. We promise to make our claims process as easy as possible for you so you can concentrate on being with your loved ones.
When you make a claim
✓ We will assign you a case manager to explain the process in a simple and clear manner
✓ We recognise that your circumstances are unique and we will treat you as an individual to support you through the process
✓ We assess and pay claims that meet policy terms as quickly as possible
✓ We will keep you updated on the progress of your claim with regular transparent communication
When you make a claim
✓ We will assign you a case manager to explain the process in a simple and clear manner
✓ We recognise that your circumstances are unique and we will treat you as an individual to support you through the process
✓ We assess and pay claims that meet policy terms as quickly as possible
✓ We will keep you updated on the progress of your claim with regular transparent communication
Our Claims Team
✓ We are real people who want to help you with your claim and we do care about your experience with us
✓ We believe our people make the difference at claim time – friendly, helpful and professional.
Reviewing our Decisions
There are times when a policy may not support the payment of a claim. Our promise to you is that updates will be provided right up until we make our decision. We do have a robust claims review process which ensures all claims decisions can be independently reviewed.
GIO Accidental Injury Plan is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL is not part of the Suncorp Group. TAL companies use the GIO brand under licence from the Suncorp Group. The different entities of TAL and the Suncorp group of companies are not responsible for, or liable in respect of, products and services provided by the other. Any advice in this information is general advice only and has been prepared without taking into account any person’s objectives, financial situation or needs. You should consider the Product Disclosure Statement (PDS) for GIO Accidental Injury Plan before making any decisions about whether to acquire this product. The amount and payment of any benefit is subject to the terms and conditions which apply to GIO Accidental Injury Plan, including any exclusions.
