Bill Protect insurance claims

Need to claim or track an existing claim? It's ok, that's why you have insurance, we're here to help.

Call us

To lodge your claim, one of our friendly staff will be there to help take care of you. Please have the policy number on hand and other details ready including date of diagnosis and date you ceased work.

13 10 10
Mon-Fri 8:30am-5:30pm AEST

Receive a claims pack

Within 24 hours of receiving the call, we will send a claims pack detailing what information we may need.

Here are some examples of what we may need:If claiming for Disability Benefit:
  • Completed initial claim form by you and your treating doctor (if the claim is ongoing, a monthly claim form will be required).
  • Completed Medicare/Pharmaceutical Benefits Scheme form.
  • Completed Employer’s Statement (if self-employed then this form is not applicable).
  • Proof of identification (driver license or passport).
  • Any other evidence in your possession to support your claim including, if available, your job description or imaging reports/test results.
  • Your most recent individual tax return and notice of assessment including, if applicable, profit and loss statements.

If claiming for Redundancy Benefit

  • Completed initial claim form which includes details of your involuntary unemployment.
  • Proof of your unemployment.
  • Proof of you actively seeking employment.
  • If self-employed a letter from your accountant detailing the date and reason your business ceased to operate.
  • Proof of identification (driver license or passport).
  • Any other evidence in your possession to support your claim.
  • Authorisation of your legal representative and certified copy of Power of Attorney (if this applies).
  • Any financial statements we reasonably require to assess your claim.

Depending on your circumstances, we may require other information.


Assessment begins as soon as we’ve received your claim form and supporting documents. Generally it takes between 3-4 business days, however the length of time can vary depending on the circumstances of the claim and how quickly we receive everything. Your dedicated claims advisor will keep you updated of the progress and will assess each piece as quickly as possible.


The policy has a 30 day waiting period. As payment is made monthly in arrears, once the claim for the disability benefit is accepted, the first payment will become due to you from day 60. For the redundancy benefit, there will be a 6 month no claim period from the date your policy commenced.

1. Includes customers of both AAI Limited and Suncorp Life & Superannuation Limited which hold GIO branded products

GIO Bill Protect Insurance is issued by Suncorp Life & Superannuation Limited ABN 87 073 979 530 AFSL 229880 (SLSL), under the GIO brand, and AAI Limited ABN 48 005 297 807, AFSL 230859 (AAI) who only issues the redundancy benefit. GIO Bill Protect Insurance is distributed by Suncorp Financial Services Pty Ltd ABN 50 010 844 621, AFSL 229885 (SFS). SLSL, AAI and SFS are Suncorp Group (Group) entities. The different entities of the Group are not responsible for, or liable in respect of, products and services provided by other Group entities. Any advice in this information is general advice only and has been prepared without taking into account any person’s objectives, financial situation or needs. You should consider the Combined Product Disclosure Statement and Policy Document (PDS) for GIO Bill Protect before making any decisions about whether to acquire this product. Terms Apply, including eligibility, no-claim and waiting periods.