Accidental Death Plan insurance claims

Need to claim or track an existing claim? It's ok, that's why you have insurance, we're here to help.

Call us

To lodge your claim, one of our friendly staff will be there to help take care of your nominated beneficiaries or your legal personal representative. Please have the policy number on hand and other details including date and cause of death.

13 10 10
Mon-Fri 8:30am-5:30pm AEST

Receive a claims pack

Within 24 hours of receiving the call, we will send a claims pack detailing what information we may need.


Here are some examples of what we may need:

  • Claim forms to be completed by the claimant.
  • A certified copy of the death certificate.
  • A completed Medicare/Pharmaceutical Benefits Scheme form.
  • A certified copy of the deceased’s birth certificate and any change of name documents (e.g. marriage certificate). If you do not have the birth certificate please provide a certified copy of the deceased’s driver’s license or passport.
  • A certified copy of the deceased’s Will to confirm the Executor of the Estate (if you are a nominated beneficiary under this policy, these are not required).
  • A certified copy of the Grant of Probate or in the absence of a Will, certified copy Letters of Administration. (If you are a nominated beneficiary under this policy, these are not required).
  • A certified copy of your proof of ID if you are the executor or the beneficiary under the policy (birth certificate, driver’s license or passport).

Depending on your circumstances, we may require other information.


Assessment begins as soon as we’ve received your completed claim form and supporting documents. The length of time however can vary depending on the circumstances of the claim, and how quickly we receive everything. The dedicated claims advisor will keep your representative updated of the progress every time we assess incoming documents. Each piece will be assessed as quickly as possible.


Once the claim has been accepted, payment will usually be made within 2 business days, to the surviving policy owner or nominated beneficiaries, or if no beneficiaries were nominated, the deceased’s estate.

1. Includes customers of both AAI Limited and Suncorp Life & Superannuation Limited which hold GIO branded products

GIO Accidental Death Insurance is issued by Suncorp Life & Superannuation Limited ABN 87 073 979 530 AFSL 229880 (SLSL), under the brand GIO, and is distributed by Suncorp Financial Services Pty Ltd ABN 50 010 844 621, AFSL 229885 (SFS). AAI Limited ABN 48 005 297 807 (AAI) trading as GIO does not provide any financial product advice in relation to GIO Accidental Death Insurance. Any advice in this information is general advice only and has been prepared without taking into account any person’s objectives, financial situation or needs. You should consider the Product Disclosure Statement (PDS)  for GIO Accidental Death Insurance before making any decisions about whether to acquire this product.