What happens if an insured item is not at my home when it’s damaged/lost?
There are a few reasons your belongings may be damaged or lost while they’re away from home for which we will cover you:
- while they’re in transit within Australia, for example, during a relocation to your new permanent address
- while they’re in commercial storage
- or while they’ve been temporarily removed from your home to another residence in Australia in which you are temporarily residing or a bank deposit box in Australia, for up 180 days (or for the period of insurance if stored in a bank deposit box).
If you’re referring to items that you normally carry with you when you’re away from home – such as your mobile phone, jewellery, camera, bike, or laptop – then these are referred to as ‘Portable Valuables’. Portable Valuables aren’t always automatically covered, but you can add optional cover to your policy for an extra premium.
