Home Insurance covers your home, garages, carports, outbuildings, gates and fences, along with any permanently attached fixtures like solar panels, walls, ceilings, and floor coverings at the insured address for loss or damage caused by a range of insured events, including flood, fire, storm and burglary or theft.
Comparing Home and Contents Insurance is a good way to ensure you get an appropriate level of cover. What’s appropriate for you should be based on what you need cover for: home, contents, combined home and contents, strata, landlord – each of us has different needs. When comparing Home and Contents Insurance, you can:
Contents are your household items that you own or are responsible for and use primarily for domestic purposes. Contents are items not permanently attached to your home or insured address (e.g. a unit you own and live in). Your contents can include, but are not limited to:
Underinsurance may expose you to serious financial loss if a claim occurs. It is your responsibility to make sure your home and contents are insured for their full 'new for old' replacement value. 'New for old' means that if your home is damaged, or your contents are damaged beyond repair or stolen, you will be able to replace or repair your home or contents with new items or new materials regardless of age.
Safety Net Home Protection – included in GIO Classic Extras and Platinum cover – provides a financial buffer if the cost of repairing or rebuilding exceeds your sum insured (i.e. the amount you insured your home for) due to an unexpected building price surge. For example:
Pets are not automatically covered. However, when you insure your home contents with GIO, we offer ‘Injury to pet dogs and cats’ as an optional cover for an additional cost.
Strata Insurance provides cover for residential strata titled properties or residential properties associated with a body corporate or owners corporation. Strata Insurance may provide cover to buildings and common areas that are the responsibility of the body corporate or owners corporation for insurance purposes according to the relevant legislation in your state. You may also choose to cover any common contents under this insurance. Strata Insurance is designed for properties like a duplex, a townhouse, a unit, or a flat that shares land, walls, access, or common areas with another property.
Common contents, which are covered under Strata Insurance, means your unfixed property that is contained within the common areas of your building – such as appliances, equipment, furniture, fittings and works of art.
If you have a holiday house that is only for your personal use and that is unoccupied for much of the time you can still insure your property with GIO Home and Contents Insurance, but you will likely be required to pay an unoccupied excess in the event of a claim.
If you have experienced an insured event, you can follow these five steps towards making a claim with GIO.
- Make sure everyone is safe. For emergencies, call 000.
- Try to prevent further loss or damage. If possible, take reasonable steps to prevent further loss, damage, or liability. For example, if there is a hole in the roof, arrange for it to be covered to prevent further water damage from the rain.
You need to contact us if you’re commencing building works or renovations at your home, or if you intend to demolish your home.
GIO does not provide cover for any new buildings during construction. Home and Contents Insurance policies are applicable for completed buildings being used for domestic purposes; that is, once they’re being lived in.
If you are renovating your home or unit, we will not cover any damage or loss that is caused by, arises from or involves those building extensions, alterations or renovations. In particular, we don’t cover:
GIO Home and Contents Insurance does not cover loss or damage caused by insects, vermin or rodents—including termites.
For more information, please check the Product Disclosure Statement.
There are a few reasons your belongings may be damaged or lost while you're away from home. If you're moving to a permanent new address, for example, and your contents are damaged or lost during transit within Australia, you'll be covered under GIO Contents Insurance for events such as fire, flood or theft of the vehicle carrying them. This also applies to contents in commercial storage, or contents that are temporarily removed from your property for up to 180 days.
Carpet is covered under GIO Contents Insurance, however it is not covered under GIO Home Building Insurance.