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Frequently Asked Questions

Common issues

Renew your policy

We've made it as simple as possible.

Renew policy online

Make a payment

Ways to save

Manage your policy

Your policy is in your hands.

Update policy details

Access policy documents

Lodge or track a claim

We aim to process claims quickly, and keep you informed every step of the way.

Lodge a new claim

Track an existing claim

Find your policy number

Ways to get in touch

Got a question?

Ask George, the GIO Virtual Assistant.

Launch the Virtual Assistant

Messenger

Launch Messenger

8am - 9pm, 7 days (except national public holidays)

9am - 5pm national public holidays

Other ways to get in touch

Need more options? We've got you covered.

Other ways to get in touch

Phone

Give us a call on 13 10 10

Monday - Sunday
8am - 7pm AEDT
Closed on national public holidays

Translating and interpreting services

Translating and interpreting
services available

If you need to, you can send us a fax on:
1300 724 872

Postal addresses

Reply Paid 9835
Your Capital City, State, Postcode

 

Claims

Locked Bag 31446
Brisbane, QLD 4001

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our agency stores, where our knowledgeable agents can provide personalised service to meet your insurance needs.