GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
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Home Insurance
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Renew your policy Access policy documents Update policy details Cancel my policy
Ways to save on my premium
Find out how you can save on your Home Insurance premium with these tips. You can make these updates quickly online via My Account.
Review your levels of cover / optional covers
Check your policy covers what you need, so you’re not paying extra for things you don’t need.
Your excess
You’re in control of how much you pay or save when you buy or renew your insurance premium. With a range of excess options to choose from, the more you increase your excess the lower your premium will be.
Payment frequency
If you pay your premiums annually, you’ll pay slightly less than if you were to pay monthly. You may not be able to adjust this until your next renewal.
How much is your home and contents worth?
Not sure how much to insure home and contents for? Estimate the cost of replacing them, so you can nominate a sum insured amount you’re comfortable with.
Ways to get in touch
Messenger
8am - 9pm, 7 days (except national public holidays)
9am - 5pm national public holidays
Message GIO at your own pace with the GIO App
GIO Messaging is a convenient way to get the support you need, without the hassle of waiting by the phone.
Get in the know
Know more
Why has my Home Insurance renewal price gone up?
You may have noticed your home insurance renewal price increasing. Know more about why, and which factors are and aren’t within your control.
Can I make an insurance claim without receipts?
Need to make a home insurance claim without receipts but not sure if you can? Luckily, there are multiple ways of proving ownership.
How you can reduce the risk of a home insurance claim being declined
Poor home maintenance can affect the outcome of any potential home insurance claims. But there are a few things you can do to stay on top of your home maintenance.
FAQs
We provide cover for carpets under GIO Contents Insurance, but not GIO Home Building Insurance.
Safety net home protection – included in GIO Classic Extras and GIO Platinum home covers – provides a further percentage of the home sum insured toward the cost of repairing or rebuilding your home if the costs exceed your sum insured.
If you are renovating your home or unit, we will not cover any loss or damage to, or caused by, connected with or arising from those building extensions, alterations or renovations (other than the cover available under ‘Legal Liability’) including:
- damage caused by cracking, collapse, subsidence caused fully or partially by the construction work;
- damage caused by storm, flood or water entering the home through openings in the walls or roof or other parts of the home under construction, whether or not they are temporarily covered at the time of the damage;
- damage caused by storm or flood to any part of the home that is not fully built or is undergoing extensions, alterations or renovations;
- theft or damage by someone who enters or leaves through an unlockable part of the home that is under construction;
- damage caused by a malicious act or vandalism to unfinished parts of the home.
Our Home and Contents Insurance policies do not cover new buildings during construction.
Please contact us if you’re commencing building works or renovations at your home, including demolition.
Extra help and support
We understand that sometimes our customers need extra care and support at different points in their lives. We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Find out more
