CTP insurance DOES NOT cover damage to vehicles or property.

If you need comprehensive or third party property damage insurance you will need to arrange separate cover. For more information about GIO Motor Vehicle Insurance please click here.

CTP insurance covers the vehicle owner and any person who at any time drives the vehicle, against claims for liability in respect of the death or injury to other people caused by the fault of the owner or driver.

It covers the cost of all reasonable medical treatment for injuries received in the accident.

Compulsory Third Party Personal Injury Insurance (also known as CTP Insurance or CTP Green Slip) is insurance that you have to buy in order to register a vehicle in NSW. 

The RMS is the NSW State Government agency responsible for:

• Improving road safety.
• Testing and licensing drivers and registering and inspecting vehicles.
• Managing the road network to achieve consistent travel times.
• You can find out more at service.nsw.gov.au

An E-Safety check is the electronic transfer of the Pink Slip vehicle inspection certificate to the RMS.

A Blue Slip is a safety inspection report issued by the RMS to prove that a vehicle has passed the required roadworthy, design and identity standards for registration. You will need a blue slip in the following circumstances:

• Interstate transfers,
• Vehicles that have run out of registration,
• Vehicles that have been imported,

Electronic transmission of your Green Slip is not available for these instances. You will be sent a copy of your paid Green Slip in the mail for these occasions.

A Pink Slip is a safety inspection report issued by an authorised inspection station (eg. garage) to prove that a vehicle has passed the required roadworthy standards for registration. Vehicles more than five (5) years old require a safety inspection as a condition of registration renewal. (See e-Safety check above).

e-Registration is a service provided by the RMS to enable you to register your vehicle electronically over the internet or by telephone. This can only be performed when the Green Slip (eGreen Slip) and the Pink Slip (eSafety Check) have been electronically sent to the RMS.

If your vehicle is registered in NSW, Short Term Registration (STR) provides different options when renewing registration. 

CTP insurance is linked to the vehicle, not the owner, so if you sell your vehicle, the CTP policy will be transferred to the new owner.

The RMS automatically notifies the CTP insurer of this change.

If a Green Slip is being purchased to start a new registration, you will need:

• The vehicle’s VIN, Engine and/or Chassis Number and
• The NSW Driver or Rider Licence, NSW Photocard Number or RMS Customer Number of the registered operator

If a Green Slip is being purchased to start a new registration, you will need:

• The vehicle’s VIN, Engine and/or Chassis Number and
• The NSW Driver or Rider Licence, NSW Photocard Number or RMS Customer Number of the registered operator

If the vehicle has only recently been acquired, please ensure that you have completed the change of ownership with RMS at service.nsw.gov.au or a Green Slip may not be able to be purchased.

If you have just moved to NSW and your vehicle is still registered interstate, you will still be able to purchase a Green Slip to establish your registration by providing a vehicle identifier.

If you would like to provide us with any feedback or make a complaint, you can contact us at: http://www.gio.com.au/customer-relations/complaints or call 13 10 10

If you do not think the matter has been resolved, you can ask the Motor Accidents Authority for help -  www.maa.nsw.gov.au or by calling 1300 137 131

We will only be using information from RMS that is necessary to provide you with an accurate Green Slip quote. This information has always been required to be provided when purchasing a CTP policy.

For more information on how we handle your privacy, please visit our website at: http://gio.com.au/privacy

That depends on how you make your payment. If you pay by phone, internet or in person at a GIO or Suncorp Bank Branch, an eGreen Slip will be sent to the RMS within 1 hour. If you pay at Australia Post or by BPAY, allow up to 3 business days for an eGreen Slip to be sent to the RMS.

Call us on 13 10 10 Monday – Friday 8am – 8pm or Saturday 8am – 1pm and we can find out what caused the problem.

When you change your address for your registration at the RMS they will advise your CTP insurer of your new address.

There are only some circumstances under which you can cancel your CTP Green Slip, including the total loss of the vehicle. Call us on 13 10 10 (Monday – Friday 8am – 6pm or Saturday 8am – 1pm) and we will help you with any cancellation. To enable us to process a cancellation, you will need to supply a letter of deregistration from the RMS.

You need to tell us the age of the youngest driver of the vehicle, regardless of how often they drive the vehicle.

Included in the cost of a CTP Green Slip is the MCIS levy. The Medical Care and Injury Services Levy (MCIS) is a levy that covers the cost of providing the LTCS Scheme and MAA costs. It also includes a contribution for ambulance and hospital costs, and other services for people injured in motor vehicle accidents.

GIO Driver Cover Plus^ is provided at no extra cost. With this cover, at fault drivers injured in an accident may be eligible to claim a lump sum benefit for specified injuries, including a fractured arm or leg, or even more serious injuries such as paraplegia and quadriplegia. This can help to help cover expenses such as loss of income while off work due to the injury sustained in the motor vehicle accident.

CTP insurance is linked to the vehicle, not the owner. So if you sell your vehicle, the CTP policy will be transferred to the new owner. The RMS automatically notify the CTP insurer of this change.

If you are injured in an accident in Australia, caused by a driver whose car is registered in NSW, you can claim against their CTP (Green Slip) insurance.

CTP insurance provides limited cover for injuries sustained by the driver who causes a motor accident. Anyone injured in a motor accident, including the driver, may be entitled to claim up to $5,000 in cover using the Accident Notification Form (ANF).

The following are a few items to be aware of during your CTP claim:

• Under the guidelines set out by the CTP scheme, compensation for pain and suffering can only be made to injured people who have received a serious and permanent impairment. Naturally, any ongoing disability of this nature must be confirmed by medical specialists.
• Your claim will only go to court if we cannot agree on your settlement amount, if you are not satisfied with the outcomes from the SIRA dispute resolution process or if your claim has been denied.
• If you have appointed a solicitor, the solicitor then acts on your behalf in negotiations with us. It might then be considered unfair if we talk with you after you have engaged their services. Therefore in this situation, if you call us, we may only be able to give you limited information and we will refer you back to your solicitor.
• The choice of doctor is completely your own. Your own doctor might refer you on to other specialists - but the choice of whom you attend remains entirely yours.
• If we confirm our driver was at fault, you will be covered for all reasonable medical treatment for the injuries you received in the accident. According to your individual circumstances, you may also be covered for; loss of wages, care services, travel, and pain and suffering.
• Reasonable and necessary medical expenses are expenses related to your accident that have been recommended by your GP or medical specialist. Once we have confirmed that the vehicle we insure was at fault, we will pay these expenses for you.
• We will pay for chiropractic or Physiotherapy treatment if it has been recommended by your doctor. We might pay for other therapies, but you will need to consult with us. As is the case with any therapy you receive, your therapist has to provide us with a plan of the treatment they intend to provide. Please forward the referral for our consideration.

Your claim can be finalised when:

• your injuries have healed, or reached a stage where they have stabilised
• an appropriate treatment programme, if you need it, has been set out
• The impact the injuries have on you has been determined - for example the loss of wages.