Question 1

Are trailers and caravans covered by CTP insurance?

Accepted Answer

Yes, provided your trailer or caravan is in a roadworthy condition, it’s covered by CTP insurance when being towed by a registered vehicle.

Question 2

How does GIO handle my privacy?

Accepted Answer

At GIO, maintaining your privacy is important to us. We’re committed to upholding a number of privacy obligations, as well as conducting business in a way that protects your personal information. Read more about how we handle your privacy at GIO.

Question 3

How can I register a complaint?

Accepted Answer

At GIO, we take your feedback seriously. You can submit a complaint or feedback by visiting the Dispute Resolution page.

Question 4

What is a CTP Green Slip and what does it cover?

Accepted Answer

NSW Compulsory Third Party (CTP) Insurance, also known as a Green Slip, is mandatory and must be purchased before you can register your vehicle in NSW. CTP covers NSW drivers for the costs of a person’s injuries incurred in a motor vehicle accident.

Question 5

If I'm not happy with my savings amount as shown on my Green Slip, who can I speak to?

Accepted Answer

If you have an enquiry regarding the saving message on your Green Slip, you can contact the State Insurance Regulatory Authority (SIRA).

Question 6

I live in the country and expected a bigger reduction on my Green Slip price.

Accepted Answer

The average price of CTP insurance is already lower in country areas than in metropolitan areas.

Under the reforms, it is expected that Green Slip premiums will reduce in all parts of NSW for motor vehicles and prices will continue to be lower in country areas.

Visit the SIRA website to read more about how prices will be reduced.

Question 7

How can I change my address?

Accepted Answer

Your CTP is directly linked to your vehicle’s registration. That means when you change your address with Service NSW, it will automatically update your CTP.

Question 8

What if I have recently acquired a vehicle that is due for registration?

Accepted Answer

Once you acquire a new vehicle, it’s important to complete a change of ownership with Service NSW to transfer the registration into your name. This is the case whether or not your new car is due for registration renewal.

Question 9

Do I need to transfer my CTP when I sell my car?

Accepted Answer

CTP insurance is linked to the vehicle, not the owner. So if you sell your vehicle, the CTP policy will be transferred to the new owner. The RMS notify the CTP insurer of this change.

Similarly, if you purchase a registered vehicle, the CTP insurance will already be placed with a CTP insurer.
If you have Motor Vehicle Insurance (not CTP) with GIO and you buy a new vehicle or sell your vehicle, you need to contact us to let us know.

Question 10

Can I renew my Green Slip term to 6 months?

Accepted Answer

If you have a light vehicle (i.e. vehicles with GVM less than 4.5 tonnes), you can choose to insure and register for either a 6 month or 12 month term. If you want a 6 month term, both the Green Slip and Registration need to be paid or completed within 21 days of the registration due date.

This is called the ‘Use-by’ date and is shown on the Green Slip. If the Green Slip ‘Use-by’ date has expired (i.e. exceeded 21 days), then you can only register for a 12-month period, unless there are ‘extenuating circumstances’ for us to accept the late payment.

If you have a 12 month policy already, you’ll need to contact us on 13 10 10 (Monday to Friday 8am-6pm, Saturday and Sunday 8am-4pm) to change it to 6 months.

Question 11

What is the Roads and Maritime Services?

Accepted Answer

The Roads and Maritime Services (RMS) is a NSW State Government agency responsible for:

Improving road safety.
Testing and licensing drivers and registering and inspecting vehicles.
Managing the road network to achieve consistent travel times.

You can find out more at rms.nsw.gov.au.

Question 12

What is the difference between a Pink Slip and a Blue Slip?

Accepted Answer

A Pink Slip is a safety inspection report issued by an authorised inspection station (e.g. garage) to prove that a vehicle has passed the required roadworthy standards for registration. Vehicles more than five (5) years old require a safety inspection as a condition of registration renewal.

A Blue Slip is a safety inspection report issued by Service NSW to prove that a vehicle has passed the required roadworthy, design and identity standards for registration. You will need a Blue Slip in the following circumstances:

Interstate transfers,
Vehicles that have run out of registration,
And vehicles that have been imported.

Question 13

What information do I need to provide to purchase a Green Slip?

Accepted Answer

This depends on whether you’re a new or existing Green Slip customer. You can visit the Roads and Maritime Services (RMS) Roads and Maritime Services (RMS) website for information.

Question 14

How long does it take for my CTP Green Slip to go through to the RMS?

Accepted Answer

It depends on the method you use to pay for your CTP Green Slip. If you pay online, by phone, or at a GIO Agency, it will be sent to the RMS within an hour of payment. If you pay at an Australian Post Office, it will take up to 2 business days for payment to reach RMS.

Question 15

If a younger driver drives my car infrequently, do I need to list them on the Green Slip?

Accepted Answer

You need to tell us the age of the youngest driver of the vehicle, regardless of how often they drive the vehicle. That includes if they only drive it once a year.

The only exception is learner drivers (aside from vehicles used for professional learner driving instruction purposes), unless the vehicle is registered in their name or it is intended that they will drive the vehicle once they obtain their driver’s licence.

Question 16

I am a motorcyclist, will the cost of my Green Slip go down?

Accepted Answer

Not everyone's Green Slip will see a price reduction. However, they will receive other benefits when making a claim:

weekly income payments (if time off work is required to recover)
reasonable and necessary treatment and rehabilitation expenses
commercial attendant care (for help needed around the home).

Please note: you can claim these benefits for up to 6 months only.

For more information on benefits for injured people, please visit the SIRA website.

Question 17

How do I cancel my CTP Green Slip?

Accepted Answer

There are only some circumstances under which you can cancel your CTP Green Slip, including the de-registering of the vehicle and Unused Green Slip.

Call us on 13 10 10 (Monday – Friday 8am–6pm, Saturday and Sunday 8am-4pm) and we will help you with any cancellation. To enable us to process a mid-term cancellation, you will need to supply a confirmation of cancellation letter from the RMS.

Question 18

I paid for my CTP Green Slip yesterday, but when I tried to register Service NSW advised that I do not have a valid CTP Green Slip. How can I get this fixed?

Accepted Answer

Call us on 13 10 10 Monday – Friday 8am-6pm, Saturday and Sunday 8am-4pm and we can find out what caused the problem.

Question 19

How is my privacy protected?

Accepted Answer

We only use information from Service NSW that is needed to provide you with an accurate quote. This information has always been required when an individual is purchasing a CTP policy.

Question 20

Why does my quote price not match the price from the Green Slip Check or another website?

Accepted Answer

Quotes from other websites, including the State Insurance Authority’s Green Slip Check, are estimates based on information held by Service NSW. Quotes may not be matched if they are based on different information.

CTP FAQs

General Enquiries

New South Wales

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