Question 1

Are trailers and caravans covered by CTP insurance?

Accepted Answer

Yes, provided your trailer or caravan is in a roadworthy condition, it’s covered by CTP insurance when being towed by a registered vehicle.

Question 2

How does GIO handle my privacy?

Accepted Answer

At GIO, maintaining your privacy is important to us. We’re committed to upholding a number of privacy obligations, as well as conducting business in a way that protects your personal information. Read more about how we handle your privacy at GIO.

Question 3

How can I register a complaint?

Accepted Answer

At GIO, we take your feedback seriously. You can submit a complaint or feedback by visiting the Dispute Resolution page.

Question 4

What is CTP and what does it cover?

Accepted Answer

Compulsory Third Party (CTP) Personal Injury Insurance, also known as a Green Slip, is mandatory in NSW and must be purchased before you can register your vehicle.

CTP covers your liability and the liability of anyone else who drives your vehicle, for injuries caused to others in a motor accident. It also provides you with access to medical expenses and weekly payments for lost income, for up to six months if you're injured and you're at fault. Conditions apply.

Visit the SIRA website for more information.

Question 5

If I'm not happy with my savings amount as shown on my Green Slip, who can I speak to?

Accepted Answer

If you have an enquiry regarding the saving message on your Green Slip, you can contact the State Insurance Regulatory Authority (SIRA).

Question 6

I live in the country and expected a bigger reduction on my Green Slip price.

Accepted Answer

The average price of CTP insurance is already lower in country areas than in metropolitan areas.

Under the reforms, it is expected that Green Slip premiums will reduce in all parts of NSW for motor vehicles and prices will continue to be lower in country areas.

Visit the SIRA website to read more about how prices will be reduced.

Question 7

How can I change my address?

Accepted Answer

Your CTP is directly linked to your vehicle’s registration. That means when you change your address with Service NSW, it will automatically update your CTP.

Question 8

What if I have recently acquired a vehicle that is due for registration?

Accepted Answer

Once you acquire a new vehicle, it’s important to complete a change of ownership with Service NSW to transfer the registration into your name. This is the case whether or not your new car is due for registration renewal.

Question 9

Do I need to transfer my CTP when I sell my car?

Accepted Answer

Not exactly. CTP is linked to the vehicle, not the owner, so when you sell your car and transfer ownership/registration, the CTP will automatically transfer with it.

Question 10

Can I renew my Green Slip term to 6 months?

Accepted Answer

If you have a light vehicle (i.e. vehicles with GVM less than 4.5 tonnes), you can choose to insure and register for either a 6 month or 12 month term. If you want a 6 month term, both the Green Slip and Registration need to be paid or completed within 21 days of the registration due date.

This is called the ‘Use-by’ date and is shown on the Green Slip. If the Green Slip ‘Use-by’ date has expired (i.e. exceeded 21 days), then you can only register for a 12-month period, unless there are ‘extenuating circumstances’ for us to accept the late payment.

If you have a 12 month policy already, you’ll need to contact us on 13 10 10 (Monday to Friday 8am-6pm, Saturday and Sunday 8am-4pm) to change it to 6 months.

Question 11

What is the Roads and Maritime Services?

Accepted Answer

The Roads and Maritime Services (RMS) is a NSW State Government agency responsible for:

Improving road safety.
Testing and licensing drivers and registering and inspecting vehicles.
Managing the road network to achieve consistent travel times.
You can find out more at service.nsw.gov.au

You can find out more at the RMS website.

Question 12

What is the difference between a Pink Slip and a Blue Slip?

Accepted Answer

A Pink Slip is a safety inspection report issued by an authorised inspection station (e.g. garage) to prove that a vehicle has passed the required roadworthy standards for registration. Vehicles more than five (5) years old require a safety inspection as a condition of registration renewal.

A Blue Slip is a safety inspection report issued by Service NSW to prove that a vehicle has passed the required roadworthy, design and identity standards for registration. You will need a Blue Slip in the following circumstances:

Interstate transfers,
Vehicles that have run out of registration,
And vehicles that have been imported.

Question 13

What information do I need to provide to purchase a Green Slip?

Accepted Answer

If a Green Slip is being purchased to start a new registration, you will need:

New Customer:

The vehicle’s VIN, Engine and/or Chassis Number and
The NSW Driver or Rider Licence, NSW Photocard Number or RMS Customer Number of the registered operator

Existing Customer:

Payment Reference Number (located on your Green Slip)
Contact number and email address

As an existing customer, you have a number of ways to pay for your Green Slip, including online.

Question 14

How long does it take for my CTP Green Slip to go through to the RMS?

Accepted Answer

It depends on the method you use to pay for your CTP Green Slip. If you pay online, by phone, or at a GIO Agency, it will be sent to the RMS within an hour of payment. If you pay at an Australian Post Office, it will take up to 2 business days for payment to reach RMS.

Question 15

If a younger driver drives my car infrequently, do I need to list them on the Green Slip?

Accepted Answer

You need to tell us the age of the youngest driver of the vehicle, regardless of how often they drive the vehicle. That includes if they only drive it once a year.

The only exception is learner drivers (aside from vehicles used for professional learner driving instruction purposes), unless the vehicle is registered in their name or it is intended that they will drive the vehicle once they obtain their driver’s licence.

Question 16

I am a motorcyclist, will the cost of my Green Slip go down?

Accepted Answer

Not everyone's Green Slip will see a price reduction. However, they will receive other benefits when making a claim:

weekly income payments (if time off work is required to recover)
reasonable and necessary treatment and rehabilitation expenses
commercial attendant care (for help needed around the home).

Please note: you can claim these benefits for up to 6 months only.

For more information on benefits for injured people, please visit the SIRA website.

Question 17

How do I cancel my CTP Green Slip?

Accepted Answer

There are only some circumstances under which you can cancel your CTP Green Slip, including the de-registering of the vehicle and Unused Green Slip.

Call us on 13 10 10 (Monday – Friday 8am–6pm, Saturday and Sunday 8am-4pm) and we will help you with any cancellation. To enable us to process a mid-term cancellation, you will need to supply a confirmation of cancellation letter from the RMS.

Question 18

I paid for my CTP Green Slip yesterday, but when I tried to register Service NSW advised that I do not have a valid CTP Green Slip. How can I get this fixed?

Accepted Answer

Call us on 13 10 10 Monday – Friday 8am-6pm, Saturday and Sunday 8am-4pm and we can find out what caused the problem.

Question 19

How is my privacy protected?

Accepted Answer

We only use information from Service NSW that is needed to provide you with an accurate quote. This information has always been required when an individual is purchasing a CTP policy.

Question 20

Why does my quote price not match the price from the Green Slip Check or another website?

Accepted Answer

Quotes from other websites, including the State Insurance Authority’s Green Slip Check, are estimates based on information held by Service NSW. Quotes may not be matched if they are based on different information.

Question 21

How can I pay for my CTP?

Accepted Answer

Paying for your CTP is simple in the ACT. Since your CTP Insurance is attached to your registration, you just need to select GIO as your preferred CTP insurer when making payment for your registration.

Question 22

What happens to my CTP when I sell or buy a vehicle that is registered?

Accepted Answer

CTP Insurance is linked to the vehicle, not the owner. That means if you sell your vehicle the CTP will be transferred to the new owner, and if you buy one, it will be transferred to you.

Just make sure that you advise Access Canberra.

Question 23

How can I update my contact information?

Accepted Answer

Since your CTP Insurance is connected to your registration, you should update your address, phone number, and other contact information with Access Canberra.

Question 24

Can I cancel my CTP?

Accepted Answer

Cancelling your CTP Insurance means cancelling your vehicle’s registration, which you can choose to do at any time. Obviously, after you’ve cancelled your registration, you won’t be allowed to drive your vehicle anymore.

You can lodge your request to cancel at your nearest Access Canberra Service Centre.

CTP FAQs

General Enquiries

New South Wales

Australian Capital Territory

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