Home insurance claims

Need to claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

What you'll need before claiming


  • Your GIO policy number 
  • Details about when the event occurred and what happened.
  • Details of what has been affected  e.g. broken window, roof damaged by fallen tree.
  • To help speed up your claim, for electrical items please have details about the make and model handy.

Please note: If the loss is caused by theft, you should notify the police and obtain a report.

Choose how you would like to make a claim


Claim Online Now

24 hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Please note: Claim online is not available for Strata Insurance

Thanks, we'll take it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.


If we need to, we'll check out your home or contents to assess the damage.

Repair, replace or payout

All sorted, you're back on track.

Follow up

We'll check in with you to make sure you're happy with the outcome of your claim.

Frequently asked questions
For making a claim