Home insurance claims
What you'll need before claiming
- Your GIO policy number
- Details about when the event occurred and what happened.
- Details of what has been affected e.g. broken window, roof damaged by fallen tree.
- To help speed up your claim, for electrical items please have details about the make and model handy.
If the loss is caused by theft, you should notify the police and obtain a report.
Choose how you would like to make a claim
24 hours / 7 days a week
- Takes only 10mins (approx)
- Instant claim number & email confirmation
- Upload photos & documents
- Track your claim progress
Please note: Claim online is not available for Strata Insurance
What you can do online
- Track status of your claim
- Pay your excess online
- Upload and download documents related to your claim
- Get updates directly from GIO claim consultants