Mobile phone insurance: Make sure you're covered with portable valuables cover

Losing or breaking your mobile phone is something we all want to avoid. From lost photos and passwords to paying for a replacement or repair, it can be expensive and inconvenient.

How to insure your mobile phone with GIO Home Classic or Classic Extras

With GIO, you can insure your mobile phone as part of your Home and Contents Insurance or Contents Only insurance policy. Just ensure your policy includes ‘portable valuables’, which covers items you’re likely to take with you when you leave the house. That’s things like your mobile phone, laptop, and jewellery.

If you have portable valuables cover, the items are insured anywhere in Australia and New Zealand. Jewellery and watches are even covered for up to 30 days anywhere in the world, so long as you’re wearing them or keeping them in a secure safe.

How do I get portable valuables cover?

  • If you have a Classic policy, portable valuables cover can be added as an optional cover. You can do this with GIO Online Services or give us a call.
  • If you have a Classic Extras policy, unspecified portable valuables are covered up to $1,000 per item and $4,000 in total.
  • If you have a Platinum policy, your contents are automatically covered anywhere in Australia or New Zealand. They can be away from your insured address for up to 180 days and still maintain their cover.

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What does mobile insurance cover?

With portable valuables cover you can claim for loss or damage caused by a range of insured events. You can expect a replacement, repair, or reimbursement depending on the situation and whether you meet the claim criteria.

Insured events include:

  • Flood
  • Storm
  • Fire (including bushfire)
  • Theft
  • Damage by an animal
  • Malicious acts and vandalism.

These are just a few examples. For a full list, along with conditions and exclusions, please refer to the Product Disclosure Statement (PDS).

Should I choose specified or unspecified portable valuables cover?

Portable valuable items can be specified or unspecified. The option you choose will depend on the value of your items. Unspecified portable valuables cover has an item limit of $1,000, so if your smartphone is worth $1,800 and you make a claim that’s the most you’ll be paid (minus any excess, fees or charges).

Example: Portable valuables – unspecified items 

Say you have a Classic Extras contents policy. While bushwalking, you accidentally drop and damage your mobile phone. Unfortunately, it can’t be repaired and needs to be replaced. We assess that the cost to do so is $1,200 and your excess is $100.

How much we pay

Mobile phone

Excess payable

Total claim amount paid


- $100


Additional information

Although the cost to replace your phone is $1,200, the most you can claim under portable valuables – unspecified items for a single item is $1,000.

If you choose to specify the item – by providing specific details of the make, model and value – you can insure it for the full amount. So if you do have an $1,800 smartphone, you’ll be covered up to that amount (again, minus any excess, fees or charges).

Example  – Portable valuables – specified items claim

Say you have a Classic contents policy and you’ve listed your engagement ring under portable valuables – specified items, with a sum insured of $10,000. While you were swimming at your local beach, your ring slipped off your finger and disappeared. Your portable valuables – specified items excess is $100.

How much we pay

Cost to replace your ring

Excess payable

Total claim amount paid


- $100


Additional information

We can replace your lost ring new for old within your sum insured. Due to our supplier arrangements, we’re able to source the same item at a lower cost. A valuation of your new item will be provided.

Note: As we replaced your engagement ring, this listed item is removed from your policy and no premium is refunded. If you want to cover the replacement ring, you need to apply for new cover.

How much will it cost?

The cost to include portable valuables on your policy depends on the level of cover you choose and whether it is specified or unspecified cover. You can get a quote online with and without portable valuables added, to get an idea of the difference in price.

Get An Online Quote

What happens if I need to claim for my lost or damaged mobile phone?

We make claiming as easy as possible. You can make and track eligible claims via the GIO App or online on our website.  

Here’s a step by step guide covering what to expect if you need to claim for your mobile.

Step 1: Have your details ready. We’ll need your policy number and details of the event. It will also help us settle your claim as quickly as possible if you can provide evidence of ownership or a repair quote for your mobile phone.

Step 2: Lodge a claim any time online, via the GIO App, or on the phone.

Step 3: Track the progress of your claim online or via the GIO App

Step 4: A member of our claims team will review your proof of ownership or repair quote.

Step 5: Finalise your claim. We’ll follow up with you to arrange replacement or settlement if your claim is covered and ensure you’re happy with the outcome.

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Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Consider the Product Disclosure Statement before making a decision about this insurance. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.