Home Insurance payments

Thank you for insuring with GIO. To make payments and renewals easy we have a few different options available.

Pay online

Fastest & easiest way to pay

  • Home and Contents Insurance
  • Home Building Insurance
  • Strata Insurance
  • Contents Insurance
  • Landlord Insurance

Quick pay

Pay a new or existing policy

  • Pay all new policies and renewals.
  • Receive email payment confirmation
  • Pay your policy excess
  • No online login required
Pay online now

  American Express Logo

Modify & pay

Tailor your renewal before you pay

  • Add or remove policy options
  • Adjust your excess
  • Setup annual or monthly payments
  • Make a once off manual payment for a missed payment
  • View a video explanation of how to renew online

  American Express Logo


Use your bank account to pay

Please use the biller code 655746 and your reference number located next to the BPAY logo on your payment notice / account.

Savings, Everyday!

Because GIO is part of the Suncorp Network, eligible customers can access Suncorp Benefits for up to 15% savings on everyday items.

Find out more    

GIO - Part of the Suncorp Network

Other ways to pay

Post Office

Visit your nearest Australia Post Office to pay your insurance over the counter.


Complete your insurance renewal notice or Pay By Account slip and post it (no stamp required), along with a cheque covering your premium.

GIO Insurance Payments
Reply Paid 9835
(In Your Capital City)


To pay via our automated credit card payment system, call 1300 749 658. To make amendments including monthly or yearly payment frequency, please call 13 10 10

Please note: Have your credit card details & policy information on hand when you call.

Got a saved quote you want to purchase?

The Reward and Recognition program ("Suncorp Benefits") is being operated by EONX Services Pty Ltd ABN 39 615 958 873. To register for Suncorp Benefits you must hold a current eligible personal policy or an eligible personal product or service from one of the brands in the Suncorp Network brand. Purchase limits apply to each individual retailer. See full Terms and Conditions. Use of Suncorp Benefits is subject to the operator’s privacy policy.
Products and services including banking, superannuation and insurance (including life insurance, home and car insurance) are provided by separate companies in the Suncorp Group.

Manual Payment

If you have missed a monthly instalment, you can easily make a once off payment via GIO Online Services account.

To make a once off payment, follow the below steps:

  • Select the relevant policy from your policy list
  • On the policy overview, select “View Policy”
  • If you’re eligible to make a manual payment, click the “Pay now” button which will appear at the top of the Policy Summary screen. If you’re not able to make a manual payment the box will not appear.
  • payment could take up to 5 days to process

You will be able check and update your direct debit or card details with us following your successful payment. You can also update your payment details when you log into GIO Online Services at any time, accessible via the Policy Summary screen.

It’s important to know if a monthly instalment is overdue by 14 days or more, we can refuse to pay your claim. If a monthly instalment is overdue by a month, we can cancel your policy.

Frequently asked questions
For making a payment