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CTP insurance claims

Need to claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

 

Make a NSW CTP claim

The accident was not your fault

Claim by phone

Our professional Claims consultants are available between 8.00am and 5.00pm, Monday to Friday to assist you in making your claim over the phone.

Call us on 1800 795 277
8am - 5pm  Monday to Friday

Claim by mail

UP TO $5000 CLAIM

To claim up to $5000 for medical expenses and past loss of earnings in the first 6 months after the motor vehicle accident complete the:

Accident Notification Form

This form needs to be lodged within 28 days of the accident.

 

OVER $5000 CLAIM

If you wish to make a claim for expenses in excess of $5000 or you think you will incur losses for more than 6 months after the accident complete the:

Personal Injury Claim Form

This form needs to be lodged within 6 months of the accident.

PLEASE COMPLETE THE APPROPRIATE FORM IN BLACK PEN AND SEND TO:

GIO
CTP Claims,
GPO Box 4091,
Sydney NSW 2001

The accident was your fault

Claim by phone

Our professional Claims consultants are available between 8.00am and 5.00pm, Monday to Friday to assist you in making your claim over the phone.

Call us on 1800 795 277
8am - 5pm  Monday to Friday

Claim by mail

UP TO $5000 CLAIM

To claim up to $5000 medical expenses and past loss of earnings in the first 6 months after the motor vehicle accident, complete the:

Accident Notification Form

PLEASE COMPLETE THE FORM IN BLACK PEN AND SEND TO:

GIO
CTP Claims,
GPO Box 4091,
Sydney NSW 2001

For a step by step guide to assist you with making a NSW CTP claim, you can view our Personal Injury Claim Pack. You can also visit the Motor Accident Authority web site for further information.

Make an ACT CTP claim 

Call us on 13 10 10

Frequently asked questions
For making a claim

Insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO. Registered Office, Level 28, 266 George St, Brisbane QLD 4000.  Please read and consider the relevant Product Disclosure Statement before you make any decisions about this product. In accessing the GIO site you agree to the Online terms and Conditions.