Contact the Police Assistance Line on 131 444 or to a nearest police station.
CTP insurance claims
Need to claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
OVERVIEW
Make a claim
A motor accident on the road is always a stressful time — but Compulsory Third Party (CTP) Insurance can help with the aftermath. CTP Insurance provides cover for people injured in a motor accident in NSW.
You may be entitled to receive treatment, care and income support benefits for up to 12 months regardless of who was at fault, or longer depending on your injury and responsibility for the accident.
If you’ve lost a relative or are a dependant of a person who has passed away as a result of a motor accident, you may be able to claim for funeral expenses and compensation.
NSW Police
STEP 1
Beginning your claim
- Report the motor accident to NSW Police within 28 days.
- Visit your doctor (GP) and let them know you were injured in a motor vehicle accident. They’ll need to complete a Certificate of Fitness form for you. Your GP will play an important role in helping you recover.
- Seek appropriate medical treatment.
STEP 2
Make a NSW CTP Insurance Claim
Claim Online
If you have been injured in a motor accident in NSW and would like to access pre-claim support, such as GP visits, physiotherapy, or medication, we are here to help. You’ll need to notify us within 28 days of your motor accident.
If the vehicle considered most at fault is insured with GIO CTP, and you would like to lodge a claim, you can complete our online form by clicking the below link and one of our friendly consultants will be in contact with you within 3 business days.
Other ways to claim
You can also make a claim by phone, or via email or post by completing the relevant forms.
If you need to make a claim for funeral expenses, compensation for relatives or an application for damages under common law, you can access the relevant forms here.
Complete the relevant forms
Some of the forms will need to be printed and signed. If you can’t print them, contact us on 13 10 10 and we can send the forms to you.
STEP 3
Submitting your claim
Submit your claim online or completed claim form or forms as soon as possible, within 3 months after the date of the accident, or in the case of a claim for damages or compensation to relatives within 3 years of the motor accident. Send your forms to the insurer of the vehicle most at fault. If you’re unsure who this is, give us a call on 13 10 10.
Phone
We are here to help. If you have questions about any of the above steps, call us on 13 10 10. 8:30am – 5pm AEST/AEDT Monday to Friday (excluding public holidays)
Post
GIO CTP Claims
GPO Box 4091
Sydney NSW 2001
FACT SHEETS
What happens next
Your Claims Advisor will contact you within three working days to discuss your claim. For more information about how we can support you while you recover, see our Claim Information fact sheets below.
Prefer a language other than English?
You can find our NSW CTP Insurance Privacy Statement online. This statement explains how we collect, hold, use and disclose your personal information and who we share it with, and explains how we protect your personal information.
FAQS
People also ask
We know lodging a claim can be confusing at times. The below frequently asked questions can help you understand the process
If you have been injured in a motor accident in NSW, GIO is here to support you while you recover. Under the Motor Accident Injuries Act 2017 (NSW) you may be entitled to:
- reasonable and necessary treatment and rehabilitation
- weekly benefits for any loss of earnings or loss of capacity to work due to the motor accident
- paid attendant care if you need extra support while you recover
- common law damages, if you were not at fault for the accident and you have more than a threshhold injury
When you lodge your claim, you will be given a claim number. This number is uniquely yours and allows us to identify your claim. If your health care practitioner recommends treatment to optimise your recovery, and provided it is reasonable and necessary, we can cover these expenses. You or your GP and treatment providers can send us requests to fund treatment or reimbursement of out-of-pocket expenses. Simply quote your claim number when sending us these details.
We are committed to providing you access to benefits as quickly as possible. Your Claims Advisor will contact you within 3 business days of receiving your application and advise you of the next steps in the claim process.
You should lodge your claim for statutory benefits as quickly as possible, and within three months after the date of the accident. If you want to claim payment for loss of earnings as a result of the accident, you need to lodge your claim within 28 days from the date of the accident in order to be paid from the day after the accident. If you don’t submit your claim within time, you will be required to provide a full and satisfactory explanation for the delay.
Different timeframes apply for compensation to relatives and damages claim.
In 2017, there were some changes made to the NSW CTP Scheme. If your motor accident occurred before 1 December 2017, call us on 13 10 10 and we can help you lodge your claim.
NSW Police
Contact the Police Assistance Line on 131 444 or to a nearest police station.
