Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

CTP insurance claims

Need to claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.


Before making a NSW CTP claim you should:

  1. Report the accident to the police
  2. Identify the vehicle at fault
  3. Find out the Green Slip insurer of the vehicle at fault
  4. Obtain a claim form from that insurer, or print out Motor Accident Personal Injury Claim Form and forward on to at fault driver's insurance company
  5. Lodge the claim (please see below forms)

Call us on

1800 795 277

8am - 5pm Monday to Friday

NSW Forms & Links

Accident Notification Form (Must be lodged within 28 days of the accident.)
To claim up to $5000 medical expenses and past loss of earnings in the first 6 months after the motor vehicle accident complete this form.

Motor Accident Personal Injury Claim Form (Must be lodged within 6 months of the accident.)
If you wish to make a claim for expenses in excess of $5000 or you think you will incur losses for more than 6 months after the accident complete this form.

GIO Personal Injury Claim Pack
Step by step guide to assist you with making a NSW CTP claim.

Once completed, send forms to:


CTP Claims
GPO Box 4091
Sydney NSW 2001

For ACT claims, call 13 10 10

Make an ACT CTP claim 

Call us on 13 10 10

Frequently asked questions

For making a NSW CTP claim

Frequently asked questions
For making a claim