CTP insurance claims

Need to claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.



Make a claim

A motor accident on the road is always a stressful time — but Compulsory Third Party (CTP) Insurance can help with the aftermath. CTP Insurance provides cover for people injured in a motor accident in NSW.

You may be entitled to receive treatment, care and income support benefits for up to 12 months regardless of who was at fault, or longer depending on your injury and responsibility for the accident.

If you’ve lost a relative or are a dependant of a person who has passed away as a result of a motor accident, you may be able to claim for funeral expenses and compensation.  

NSW Police

Contact the Police Assistance Line on 131 444 or to a nearest police station.


Beginning your claim

  • Report the motor accident to NSW Police within 28 days.
  • Visit your doctor (GP) and let them know you were injured in a motor vehicle accident. They’ll need to complete a Certificate of Fitness form for you. Your GP will play an important role in helping you recover.
  • Seek appropriate medical treatment.


Make a NSW CTP Insurance Claim


Claim Online

If you have been injured in a motor accident in NSW and would like to access pre-claim support, such as GP visits, physiotherapy, or medication, we are here to help. You’ll need to notify us within 28 days of your motor accident.

If the vehicle considered most at fault is insured with GIO CTP, and you would like to lodge a claim, you can complete our online form by clicking the below link and one of our friendly consultants will be in contact with you within 3 business days.

Claim Online


Other ways to claim

You can also make a claim by phone, or via email or post by completing the relevant forms.

If you need to make a claim for funeral expenses, compensation for relatives or an application for damages under common law, you can access the relevant forms here. 

Complete the relevant forms

Some of the forms will need to be printed and signed. If you can’t print them, contact us on 13 10 10 and we can send the forms to you.

Application for Personal Injury Benefits

This form provides us important information about you, your injuries and your employment.

Download the Personal Injuries Application form (PDF)

Certificate of Fitness

Have your GP complete this form if you wish to claim for income support payments as a result of a motor accident.

Download the Fitness for Work Certificate (PDF)

Application for Funeral Expenses

Complete this form to allow us to help cover the cost of funeral expenses if someone passes away as a result of a motor accident

Download the Funeral Benefits form (PDF)

Application for Compensation to Relatives

This form can be completed for support for surviving eligible dependants of somebody who passes away as a result of a motor accident.

Download the Application to Compensate Relatives form (PDF)

Application for Common Law Damages

If you’re not at fault for the motor accident and have more than a threshold injury, you may be eligible to make a claim for common law damages (lump sum compensation). Complete this form if you would like to make a claim for damages – details of when you can lodge a claim for damages is set out in the form.

Download the Application for damages under common law form (PDF)


Submitting your claim

Submit your claim online or completed claim form or forms as soon as possible, within 3 months after the date of the accident, or in the case of a claim for damages or compensation to relatives within 3 years of the motor accident. Send your forms to the insurer of the vehicle most at fault. If you’re unsure who this is, give us a call on 13 10 10.



We are here to help. If you have questions about any of the above steps, call us on 13 10 10.  8:30am – 5pm AEST/AEDT Monday to Friday (excluding public holidays)



GIO CTP Claims
GPO Box 4091
Sydney NSW 2001


What happens next

Your Claims Advisor will contact you within three working days to discuss your claim. For more information about how we can support you while you recover, see our Claim Information fact sheets below.

Prefer a language other than English?

Track your claim

You can call us on 13 10 10, or 1800 795 277

We’re here to take your call 8:30am – 5pm AEST/AEDT Monday to Friday (excluding public holidays).

You can find our NSW CTP Insurance Privacy Statement online. This statement explains how we collect, hold, use and disclose your personal information and who we share it with, and explains how we protect your personal information.


People also ask

We know lodging a claim can be confusing at times. The below frequently asked questions can help you understand the process

NSW Police

Contact the Police Assistance Line on 131 444 or to a nearest police station.