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How are questions or disputes relating to claims resolved?
Questions, queries or disputes regarding weekly compensation and/or other benefits may in the first instance be directed your GIO Case Officer. Any query regarding workers compensation may also be directed to Workplace Standards Tasmania, which operates a free information and assistance service. Phone 1300 366 322 (inside Tasmania).
If an agreement cannot be reached, a dispute may be referred to the Tribunal, who will determine the appropriate manner of resolving the disagreement. In some circumstances, costs may be awarded against an unsuccessful party.
The dispute resolution process allows for matters to be resolved as quickly, informally and economically as possible. Appeals may be made from determinations of a Workers Compensation Commissioner to the Supreme Court on points of law only. Parties to disputes may, with the approval of the Tribunal, be assisted or represented at hearings before the Tribunal.