Car insurance claims

Need to claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

What you'll need before claiming


  • Your GIO policy number
  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved.

Please note:
If the loss is caused by theft, you should notify the police and obtain a report.

Choose how you would like to make a claim


13 14 46

24 Hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Glass or windscreen claim?

For eligible policy holders, after claiming online you'll receive a call-back directly from the glass repairer within 2 hours.

Claim Online Now

Suncorp App

Since GIO is part of the Suncorp Network, GIO customers can access the Suncorp App. The app makes insurance claims easy. It lets you:

  • Keep a record of details at the scene of an accident
  • Upload photos and documents
  • Lodge your claim and receive a claim number instantly
  • Track your claim from start to finish

Sounds pretty handy right?

Download the app

Frequently asked questions
For making a claim