Car insurance claims
What you'll need before claiming
If the loss is caused by theft, you should notify the police and obtain a report.
Thanks, we'll take it from here
You can track the progress of your claim online or you can speak to someone in our claim center anytime. If we need to confirm anything, we'll call you.
Repair, replace or payout
What you can do online
- Track status of your claim
- View live motor repair progress tracking*
- Pay your excess online
- View or modify your vehicle assessment booking time*
- Check details of repairer
- Upload and download documents related to your claim
- Get updates directly from GIO claim consultants