Car insurance claims

Need to claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

What you'll need before claiming


  • Your GIO policy number
  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved.

Please note:
If the loss is caused by theft, you should notify the police and obtain a report.

Choose how you would like to make a claim

Claim Online Now

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24 Hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Glass or windscreen claim?

For eligible policy holders, after claiming online you'll receive a call-back directly from the glass repairer within 2 hours.

Frequently asked questions
For making a claim