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Car insurance claims

Need to claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

What you'll need before claiming


  • Your GIO policy number
  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved.

Please note:
If the loss is caused by theft, you should notify the police and obtain a report.

Choose how you would like to make a claim

Mobile App

Comprehensive & Platinum only


24 hours / 7 days a week

  • Gather details at the scene
  • Easy checklist format
  • Take & upload photos directly
  • Instant claim number


Comprehensive & Platinum only

Claim Online Now

24 hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claims

Glass or windscreen claim?

For eligible policy holders, after claiming online you'll receive a call-back directly from the glass repairer within 2 hours.

Call Us

All car cover types

13 14 46

24 hours / 7 days a week

To lodge your claim with one of our Customer Claims Consultants call us 24/7.

You can still call us anytime, even if you lodge your claim online.

Thanks, we'll take it from here

You can track the progress of your claim online or you can speak to someone in our claim center anytime. If we need to confirm anything, we'll call you.


We’ll check out your car to assess the damage.


Repair, replace or payout

All sorted, you're back on track.

Frequently asked questions
For making a claim