We make it easy to pay for your insurance with a number of different payment methods available. Depending on the type of insurance, you can make a secure online payment with your credit card, pay by BPAY, by mail, by phone or in person at Australia Post or a GIO agency.
Learn more about ways to pay for your policy.
No, with GIO you can pay your insurance premium annually or monthly.
No, you're not able to pay your monthly instalments via BPAY. We only offer monthly direct debit from either a bank account or credit card.
A Product Disclosure Statement, also referred to as a PDS, details the terms of the insurance product. It clearly explains what is and isn't covered, optional covers that may be available, your responsibilities and information about how to make a claim.
It won't happen without us notifying you. We send renewal notices at least 14 days before your current policy expires, showing how much you need to pay and when the payment is due.
We reward our seniors with a discount on GIO Home and Contents Insurance, which is available for customers who are aged 60 or over and hold a valid State Government Seniors Card.
GIO do not offer cover notes (a form of temporary insurance covering the period between signing up for a policy and making the first premium payment).
An excess is the amount you must pay for each incident when you make a claim. A standard excess applies to all claims unless stated otherwise in the PDS.
No, GIO does not charge any fees for credit card payments.
A No Claim Bonus (NCB) is a discount off your comprehensive premium. On each renewal, your discount will increase providing you haven’t made any claims that affect your NCB. If you are eligible, your NCB will keep increasing until you reach the maximum discount level. Your NCB is shown on your certificate of insurance.
A No Claim Discount/Rating 1 for Life applies to some policies purchased before 3 September 2013. If it applies to any car covered by your policy, it will be shown on your certificate of insurance.