Can I choose my own repairer?
With GIO, you can allow us to arrange the repair of your motorcycle and have everything taken care for you or you can choose to have repairs completed by a repairer of your choice.
If you choose your own repairer, after they provide a quote we’ll need to complete an assessment of your motorcycle at one of our assessment centres or repair facilities. If we agree that the quote from your repairer was reasonable, we’ll authorise it.
Either way, any repairs authorised by us come with a lifetime guarantee. So, if a defect arises due to the materials used or workmanship of the repairs, even if you no longer own the motorcycle, we'll rectify the problem.