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General Enquiries

Call us within Australia:

13 10 10

Monday - Sunday
8am - 10pm AEST/AEDT
Closed on National Public Holidays 

Call us from overseas:

+61 3 8650 4196

By post:

Reply paid 3999
Sydney NSW 2001

By agency:

Contact your local agency

By email:

General enquiry form

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General Enquiries

Personal Insurance

NSW CTP/Green Slip

ACT MAI Insurance

Business Insurance

Insurance Fraud Hotline

Workers Compensation

My Insurance Centre

For assistance with managing a policy or claim online

Call us:

1800 201 882

Monday - Sunday 
8am - 10pm AEST/AEDT
Closed on National Public Holidays

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Personal Insurance

Call us:

13 10 10

Fax: 1300 724 872

+61 3 8650 4552

Claims:

Locked Bag 31446
Brisbane, QLD 4001

By post:

Reply Paid 9835
Your Capital City, State, Postcode

By email:

General enquiry from 

Did you know you can view and manage your policy online?

  • View and update your policy details
  • Update your billing details
  • Update your contact details and preferences
  • Update and pay your renewal
  • Access your policy documents
  • Request Certificate of Insurance
  • Pay excess
  • Track claim status
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 Home and Contents Insurance

 Comprehensive Car Insurance

 Landlord Insurance

 Comprehensive Motorcycle Insurance

 Caravan Insurance

CTP Insurance and MAI Insurance

Call us:

13 10 10

Monday to Friday
8am – 6pm (NSW time)

Saturday and Sunday
8am – 4pm (NSW time)

By post:

Reply Paid 4091
Your Capital City, State, Postcode

Business Insurance

Call us:

1800 036 837

Monday to Friday
8am – 7pm AEST/AEDT 

By post:

Reply Paid 9884
Your Capital City, State, Postcode

Commercial Property and Commercial Motor Vehicle Claims

By post:

GPO Box 346
(IPC: 2CI288)
1 Sydney, NSW 2001

Insurance Fraud Hotline

Call us:

1300 881 725

By post:

Reply Paid 32524
Brisbane, QLD, 4001

By email:

General enquiry form 

Workers Compensation

Payment Enquiries

General Workers Compensation Credit Control Enquiries

Call us:

1800 627 284

By email:

gioworkerscompcc@gio.com.au

Broker EFT notifications and remittance only

Call us:

(07) 3135 3802

By email:

brokerrem@gio.com.au

Insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO. Registered Office, Level 28, 266 George St, Brisbane QLD 4000.  Please read and consider the relevant Product Disclosure Statement before you make any decisions about this product. In accessing the GIO site you agree to the Online terms and Conditions.

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