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General Enquiries

Call us within Australia:

13 10 10

Monday - Sunday
8am - 10pm AEST/AEDT
Closed on National Public Holidays 

Call us from overseas:

+61 3 8650 4196

By post:

Reply paid 3999
Sydney NSW 2001

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By email:

General enquiry form

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General Enquiries

Personal Insurance

NSW CTP/Green Slip

ACT MAI Insurance

Business Insurance

Insurance Fraud Hotline

Workers Compensation

My Insurance Centre

For assistance with managing a policy or claim online

Call us:

1800 201 882

Monday - Sunday 
8am - 10pm AEST/AEDT
Closed on National Public Holidays

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Personal Insurance

Call us:

13 10 10

Fax: 1300 724 872

+61 3 8650 4552

Claims:

Locked Bag 31446
Brisbane, QLD 4001

By post:

Reply Paid 9835
Your Capital City, State, Postcode

By email:

General enquiry from 

Did you know you can view and manage your policy online?

  • View and update your policy details
  • Update your billing details
  • Update your contact details and preferences
  • Update and pay your renewal
  • Access your policy documents
  • Request Certificate of Insurance
  • Pay excess
  • claim status
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 Home and Contents Insurance

 Comprehensive Car Insurance

 Landlord Insurance

 Comprehensive Motorcycle Insurance

 Caravan Insurance

CTP Insurance and MAI Insurance

Call us:

13 10 10

Monday to Friday
8am – 6pm (NSW time)

Saturday and Sunday
8am – 4pm (NSW time)

By post:

Reply Paid 4091
Your Capital City, State, Postcode

Business Insurance

Call us:

1800 036 837

Monday to Friday
8am – 7pm AEST/AEDT 

By post:

Reply Paid 9884
Your Capital City, State, Postcode

Commercial Property and Commercial Motor Vehicle Claims

By post:

GPO Box 346
(IPC: 2CI288)
1 Sydney, NSW 2001

Insurance Fraud Hotline

Call us:

1300 881 725

By post:

Reply Paid 32524
Brisbane, QLD, 4001

By email:

General enquiry form 

Workers Compensation

Payment Enquiries

General Workers Compensation Credit Control Enquiries

Call us:

1800 627 284

By email:

gioworkerscompcc@gio.com.au

Broker EFT notifications and remittance only

Call us:

(07) 3135 3802

By email:

brokerrem@gio.com.au