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Know who to call when you need help.

General Enquiries

Call us within Australia:

13 10 10

Monday - Sunday
8am - 10pm AEST/AEDT
Closed on National Public Holidays 

Call us from overseas:

+61 3 8650 4196

By post:

Reply paid 3999
Sydney NSW 2001

By agency:

Contact your local agency

By email:

General enquiry form

My Insurance Centre

For assistance with managing a policy or claim online

Call us:

1800 201 882

Monday - Sunday 
8am - 10pm AEST/AEDT
Closed on National Public Holidays

Browse our FAQ knowledge base to find the answer to your question online

Personal Insurance

Call us:

13 10 10

Fax: 1300 724 872

+61 3 8650 4552

Claims:

Locked Bag 31446
Brisbane, QLD 4001

By post:

Reply Paid 9835
Your Capital City, State, Postcode

By email:

General enquiry from 

Did you know you can view and manage your policy online?

  • View and update your policy details
  • Update your billing details
  • Update your contact details and preferences
  • Update and pay your renewal
  • Access your policy documents
  • Request Certificate of Insurance
  • Pay excess
  • Track claim status

 Home and Contents Insurance

 Comprehensive Car Insurance

 Landlord Insurance

 Comprehensive Motorcycle Insurance

 Caravan Insurance

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CTP Insurance

Call us:

13 10 10

Monday to Friday
8am – 6pm AEST/AEDT 

Saturday
8am – 4pm AEST/AEDT 

By post:

Reply Paid 4091
Your Capital City, State, Postcode

Business Insurance

Call us:

1800 036 837

Monday to Friday
8am – 7pm AEST/AEDT 

By post:

Reply Paid 9884
Your Capital City, State, Postcode

Commercial Property and Commercial Motor Vehicle Claims

By post:

GPO Box 346
(IPC: 2CI288)
1 Sydney, NSW 2001

Insurance Fraud Hotline

Call us:

1800 881 725

By post:

Reply Paid 32524
Brisbane, QLD, 4001

By email:

General enquiry form 

Workers Compensation

Payment Enquiries

General Workers Compensation Credit Control Enquiries

Broker EFT notifications and remittance only

Treasury Managed Fund

Liability and Miscellaneous Claims

Contact:

1300 407 022

Property Claims

Business hours:

(02) 8121 3749

After hours:

1800 882 169

Motor Vehicle Claims

Business hours:

1800 045 514

After hours:

1800 045 514

Client Services

All other enquiries relating to Treasury Managed Fund (TMF):

Business hours:

(02) 8121 3128

After hours:

1800 411 082

By email:

tmfcs@gio.com.au