It is important you notify GIO on 13 10 10 of any work-related injury or illness within two days of becoming aware of the injury.
Once an injury has occurred you must record the injury or illness in your Register of Injuries. You are required by law to keep track of work-related injuries and illnesses and acknowledge this registration in writing to the worker. The minimum information required to notify GIO of a new injury is your contact details, your workers compensation policy number, your worker's name, address and date of birth and details of the incident. We encourage regular contact between an injured worker and their employer to ensure all parties work together to achieve the best outcome.
The easiest way to lodge your claim is via icare’s authenticated portal providing you with visibility of claim information in real-time.
You can also lodge claims through the below channels:
Phone: 13 10 10
8.30am to 5pm
Monday to Friday
Locked Bag 2099
North Ryde BC
For all claim enquiries you can email us at:
Frequently asked questions
Applicable to all employers, this claim excess is the equivalent of one week of the injured worker’s weekly entitlement to compensation benefits.
Once notified of a claim, GIO has seven days to commence provisional liability payments. In some cases, however, GIO may have a “reasonable excuse” not to commence provisional liability payments within this timeframe.