It is important you notify GIO on 13 10 10 of any work-related injury or illness within two days of becoming aware of the injury.

Once an injury has occurred you must record the injury or illness in your Register of Injuries. You are required by law to keep track of work-related injuries and illnesses and acknowledge this registration in writing to the worker. The minimum information required to notify GIO of a new injury is your contact details, your workers compensation policy number, your worker's name, address and date of birth and details of the incident. We encourage regular contact between an injured worker and their employer to ensure all parties work together to achieve the best outcome.

Lodging a claim on icare's claims management system

Back to previous page

The easiest way to lodge your claim is via icare’s authenticated portal providing you with visibility of claim information in real-time.

Online: https://portal.icare.nsw.gov.au/claim/lodgement/preliminary-info/

You can also lodge claims through the below channels:

Email: GIOnewclaims@icare.nsw.gov.au

Phone: 13 10 10
8.30am to 5pm
Monday to Friday

Mail:
icare
Locked Bag 2099
North Ryde BC
NSW 1670 

For all claim enquiries you can email us at:
GIOClaims@icare.nsw.gov.au

To avoid paying an excess, injuries must be reported to GIO within 5 days of notification from your employee. For serious incidents involving a fatality or a serious injury or illness, you must notify SafeWork NSW immediately on 13 10 50.

For more information about registering for icare’s claims management system please visit their website at https://www.icare.nsw.gov.au/employers/make-a-claim/notify-us-of-an-injury-or-make-a-claim.

Frequently asked questions
for Workers Compensation

Need assistance?

Chat online now