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Travel Insurance

 

Frequently Asked Questions

Common issues

Get help at home

To get in touch from within Australia, call us.

Call 13 10 10

Get help in a travel emergency

For medical or travel assistance while overseas, call us. Have your policy number and contact phone number handy.*

Call +61 (2) 8925 9390

*Emergency assistance services are managed by an external provider

Update your policy

If you need to update the details on your policy, call us.

CALL 1800 205 445

Enquiry Form

Complete the form below to send us a brief message and we’ll get back to you within 48 hours.

* = mandatory field

This is located on the top right hand corner of your policy certificate.

We usually respond by email, however there may be instances when we need to speak with you directly.

To cancel your policy, please call us on 13 10 10.

 

You can lodge your request to cancel at your nearest Access Canberra Service Centre.

 

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.