Other useful COVID-19 resources

You may find the following links useful for learning more about COVID-19: Smartraveller World Health Organisation Department of Health GIO COVID-19 updates

Travel Insurance

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Travel Insurance

Frequently Asked Questions

Please contact us on 1800 205 445 about a cancellation or refund on your policy.

In response to the COVID-19 pandemic, the Australian Government advises against overseas travel. GIO is temporarily suspending the sale and renewal of all travel insurance policies.

If you have an existing policy and need help while overseas, please contact our Emergency Assistance team on +61 2 8925 9390.

GIO is committed to responding to the challenges of COVID-19 with our valued customers in mind. We apologise for any inconvenience that may be caused due to us temporarily not offering travel insurance. We’ll continue to monitor the situation and advice being given by the Department of Health, and the Department of Foreign Affairs & Trade (DFAT).

The Insurance Council of Australia (ICA) offers a free service called Find An Insurer that may assist you. Visit www.findaninsurer.com.au or call the ICA on 02 9253 5100.

You may find the following links useful for learning more about COVID-19:

Common issues

Get help at home

To get in touch from within Australia, call us.

Call 13 10 10

Make a claim

To make a claim from wherever you are, call or email us.^{^}

Call 13 10 10

EmaiL GIO@travelclaims.net.au

^ Claims services are managed by an external provider, Monday to Friday 8-6pm AEST

Get help in a travel emergency

For medical or travel assistance while overseas, call us. Have your policy number and contact phone number handy.^*

Call +61 (2) 8925 9390

*Emergency assistance services are managed by an external provider

Update your policy

If you need to update the details on your policy, call us.

CALL 1800 205 445

Enquiry Form

Complete the form below to send us a brief message and we’ll get back to you within 48 hours.

* = mandatory field

Type of Enquiry*

Insurance Type*

Full Name*

Email*

Are you an existing GIO Customer?*

Yes

Postcode*

Policy Number (preferred)

This is located on the top right hand corner of your policy certificate.

Contact Number*

We usually respond by email, however there may be instances when we need to speak with you directly.

Date of Birth*

Postal Address*

Vehicle Registration

State*

Claim Number*

Message*

To cancel your policy, please call us on 13 10 10.

You can lodge your request to cancel at your nearest Access Canberra Service Centre.

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Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.