Travel Insurance

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Travel Insurance

Make a claim

To make a claim email us^{^} gio@travelclaims.net.au

^ Claims services are managed by an external provider, Monday to Friday 8-6pm AEST

Enquiry Form

Complete the form below to send us a brief message and we’ll get back to you within 48 hours.

* = mandatory field

Type of Enquiry*

Insurance Type*

Full Name*

Email*

Are you an existing GIO Customer?*

Yes

Postcode*

Policy Number (preferred)

This is located on the top right hand corner of your policy certificate.

Contact Number*

We usually respond by email, however there may be instances when we need to speak with you directly.

Date of Birth*

Postal Address*

Vehicle Registration

State*

Claim Number*

Message*

To cancel your policy, please call us on 13 10 10.

You can lodge your request to cancel at your nearest Access Canberra Service Centre.

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Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.