Frequently Asked Questions
In response to the COVID-19 pandemic, the Australian Government advises against overseas travel. GIO is temporarily suspending the sale and renewal of all travel insurance policies.
If you have an existing policy and need help while overseas, please contact our Emergency Assistance team on +61 2 8925 9390.
GIO is committed to responding to the challenges of COVID-19 with our valued customers in mind. We apologise for any inconvenience that may be caused due to us temporarily not offering travel insurance. We’ll continue to monitor the situation and advice being given by the Department of Health, and the Department of Foreign Affairs & Trade (DFAT).
We understand that sometimes our customers need extra care and support at different points in their lives.
We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.
Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.