Workers Compensation Changes

For changes that occur in Workers Compensation Schemes in NSW, ACT, TAS, WA and NT, GIO will assist in the communication of changes via this page.

22 December 2017 - Changes to Claims notification and lodgement in NSW

From 1 January 2018, there is a change in the way workers insurance claims are managed in NSW.

icare – who is the Nominal Insurer for NSW, is taking over responsibility for the management of any new injury notifications and the management of new claims from 1 January. They have appointed EML to provide the claims management service on their behalf.

From 1 January 2018, new injury notifications and claims should be lodged with icare or their appointed claims service provider EML.

There is an online notification form that you can access at or visit the icare website for further information. Alternatively, you can call 13 77 22 and the icare/EML team will help you through the process.

GIO will continue to manage claims that were lodged with us prior to 1 January 2018.

16 October 2015 - Changes to existing Workers Compensation legislation

The following changes to the existing Workers Compensation legislation came into effect on 16 October 2015 and apply retrospectively from 5 August 2015:

  • Increased lump sum compensation payment for Workers with at least 11% permanent impairment or at least 15% permanent impairment for psychological injuries
  • Increased death benefit lump sum amount from $524,000 to $750,000
  • Increased maximum for funeral expenses from up to $9,000 to up to $15,000
  • Injured Workers are now entitled to up to 12 months of weekly payments of compensation after reaching retiring age, whether they lodged their Claim before or after 1 October 2012

We will be identifying all claims affected by the changes and will contact you if your entitlements have changed. You may also contact your Claims Advisor if you need information about the changes and how they may apply to you.

For more information on the benefit reforms visit

30 January 2015 - Changes to the Definition of a Week and Tech Manual

WorkCover NSW has recently announced changes to the definition of a Week and to the Tech Manual.

Definition of a Week Changes:

For the purposes of determining weekly payments, the definition of a week, commences on the day on which the Worker first suffers incapacity (total or partial) from a work injury that results in a weekly payment of greater than $nil. A week is counted over the following seven-day period (where date of first incapacity is counted as the first day)

Tech Manual Changes:

WorkCover have introduced a number of new data fields in relation to a worker’s Pre-Injury Average Weekly Earnings (PIAWE) and weekly benefit payment transactions in order to capture more detailed information on these items.

Previously Overtime and Shift Allowances were combined; however the requirement is to now provide these two amounts separately for the purposes of calculating a workers’ PIAWE.

To correctly determine a workers’ entitlement to weekly benefits we require you to provide us with the following information when submitting a claim for reimbursement:

Earnings – the amount taken into account as the workers earnings, expressed as ‘E’ in the weekly payment formula for the relevant payment period.

Deductibles – the amount taken into account as the workers deductible, expressed as ‘D’ in the weekly payment formula for the relevant payment period.

Hours Lost – the number of hours and minutes in the weekly benefit payment period where the worker was absent from work as a result of their work capacity. 

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