INSURING YOUR HOME

Can home insurance help with repairs?


There’s nothing worse than being left exposed — both literally and financially — when damage occurs at home. Home insurance can help cover the cost of repairs for damage at home, but they will usually incur an excess. The claiming process can also mean that help isn’t available right away.

With GIO Home Assist* – available as an optional cover with GIO Home Building Insurance – you can get prompt access to a plumber, electrician, locksmith or carpenter for those unwanted home emergencies.

What are some home emergencies you can get help with?

An ‘emergency’, for the purposes of Home Assist claims, is a sudden and unforeseen incident requiring the urgent attention of a plumber, electrician, locksmith or carpenter.

Some examples might include:

  • getting locked out of the house
  • a blackout or power failure
  • a burst tap or showerhead in the bathroom
  • a damaged roof or guttering causing an internal leak
  • burst pipes in the middle of the night
  • blocked toilets, drain or pipes
  • broken or burst hot water system
  • a dangerous gas leak in your home
  • broken doors or windows that compromise your security, and
  • broken or damaged heating and cooling systems.

It’s no secret that you can put you or your family at risk trying to fix things yourself. Sometimes it’s just easier to get the assistance of a licenced professional and get back to your daily life.

What are the benefits of Home Assist?

  • No excess payable. You can request a call-out without worrying about an excess.
  • 3 emergency callouts (during the policy period). Hopefully you won’t need three, but you’ll have them up your sleeve!
  • Repair materials covered up to $50. This helps when it comes to broken tiles, power points, O-rings for your tap or any other bits used to fix your home emergency.
  • Up to 2 hours emergency assistance per call-out. Ensures any repairs aren’t rushed and proper care is taken to find you a solution.
  • Trusted list of tradespersons. We’ve spent many years building a list of qualified tradespeople all over Australia that is constantly updated.

Please note, at the moment, you can get free Home Assist for one year with a new GIO Home Insurance policy until 30 September 2021. Conditions apply.**

Get a home insurance quote with GIO

How does Home Assist work for emergencies?

Call 13 14 46, 24 hours a day, 7 days a week for a home emergency. Home Assist is only available 24 hours after adding the option to a new or existing policy.

What happens once you call and ask for assistance?

A support team expert will talk to you directly to assess the emergency over the phone and assistance can be provided as quick as possible. If your repairs can’t be completed within the call-out period (about 2 hours), you will be informed of the potential options for completing the repairs.

For full details of what is and isn’t covered, please refer to the GIO Home and Contents PDS and GIO Home Assist Terms and Conditions.

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* You must hold a GIO Home Insurance policy (excl. Landlord and GIO Home Contents only policy) to add GIO Home Assist as an optional cover. Some geographical limitations apply to availability of cover. GIO Home Assist is only available 24 hours after adding the option to a new or existing policy. Limits, conditions and exclusions apply. Please refer to the GIO Home Assist Terms & Conditions for more information.

** The offer is only applicable for the first year of a new policy and not on current policies, subsequent renewals or any other changes to a current policy. You may call GIO at the time of receiving any renewal documents if you do not want to purchase GIO Home Assist.

Insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO. Consider the Product Disclosure Statement before buying this insurance. Target Market Determination is also available.