GIO Missed Payments
If life happens and you miss a monthly instalment, your policy won’t be cancelled right away. There are steps you can take to keep your policy active.
Overview
Pay a missed instalment
You can easily resolve payment issues for Home, Car and Landlord Insurance in the GIO App, or online using My Account by making a manual payment.
1
Log in
Select ‘Pay Now’ on the reminder banner, either within My Account or in the GIO App.
2
Make a payment
Fill out your payment details in the pop-up window.
There won’t be a ‘Pay Now’ button available if you have missed the window to make a one-off payment online or if you have more than one unpaid instalment. To ensure your payments stay up to date on your policy, please contact us.
You won’t be able to make a manual payment for the five business days after a direct debit attempt. If the payment still doesn’t work outside of this timeframe, you may need to update your payment details.
Need to update payment details?
You can easily update your payment details via My Account. Just log in and select ‘Change Payment Details’
Will my policy be cancelled?
If a monthly instalment is overdue, we will let you know and we can cancel your policy:
- by giving you at least 14 days advance notice; or
- without advance notice, once the instalment is one month late.
We'll notify you of an overdue payment.
FAQS
People also ask
Yes, you can vary your excess.
No, GIO does not charge any fees for credit card payments.
No, with GIO you can pay your insurance premium annually or monthly.
No, we only offer direct debit from either a bank account or credit card.
If your personal insurance policy has already been added to your GIO Online Services account, you can see if it’s active by selecting ‘View policy’. If you haven’t added your policy into your account, you’ll need to do so by clicking ‘Add policy’ and entering your policy details.
Please call 13 10 10 if you’re unable to add your policy to your account or if you don’t have your policy details.
Yes, you can pay for your car insurance online through several different payment methods.
Insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO. Read the relevant Product Disclosure Statement before buying this insurance. The Target Market Determination is also available.
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