GIO Missed Payments
If life happens and you miss a monthly instalment, your policy won’t be cancelled right away. There are steps you can take to keep your policy active.
Pay a missed instalment
Or download the GIO App
There won’t be a ‘Pay Now’ button available if you have missed the window to make a one-off payment online or if you have more than one unpaid instalment. To ensure your payments stay up to date on your policy, please contact us.
You won’t be able to make a manual payment for the five business days after a direct debit attempt. If the payment still doesn’t work outside of this timeframe, you may need to update your payment details.
Need to update payment details?
You can easily update your payment details via My Account. Just log in and select ‘Change Payment Details’
Will my policy be cancelled?
If a monthly instalment is overdue, we will let you know and we can cancel your policy:
- by giving you at least 14 days advance notice; or
- without advance notice, once the instalment is one month late.
We'll notify you of an overdue payment.
Yes, you can vary your excess.
No, GIO does not charge any fees for credit card payments.
No, with GIO you can pay your insurance premium annually or monthly.
No, we only offer direct debit from either a bank account or credit card.
If your personal insurance policy has already been added to your GIO Online Services account, you can see if it’s active by selecting ‘View policy’. If you haven’t added your policy into your account, you’ll need to do so by clicking ‘Add policy’ and entering your policy details.
Please call 13 10 10 if you’re unable to add your policy to your account or if you don’t have your policy details.
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