GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
Manage Monthly Instalments
If life happens and you miss a monthly instalment, your policy won’t be cancelled right away. There are steps you can take to keep your policy active.
Overview
It’s easy to manage your payments online
You can manage your regular payments in just a few minutes. It’s quick, easy and can help keep payment issues from popping up unexpectedly.
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Log in
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Select ‘Manage payments’
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Select the policy you want to update
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You can – delay or change an upcoming debit date, update payment method or pay a missed instalment*
Will my policy be cancelled?
If a monthly instalment is overdue, we will let you know and we can cancel your policy by giving you at least 14 days advance notice; or without advance notice, once the instalment is one month late. We'll notify you of an overdue payment.
You can update payment details, delay a payment, or change the debit date, *provided your payments are up to date in the GIO App or My Account.
You may also be able to resolve a missed payment by making a one-off payment, usually five business days after a 1st direct debit unsuccessful attempt.
If you’ve had multiple unsuccessful payment attempts or need other payment assistance, please call us.
FAQS
People also ask
No, GIO does not charge any fees for credit card payments.
If your personal insurance policy has already been added to your GIO Online Services account, you can see if it’s active by selecting ‘View policy’. If you haven’t added your policy into your account, you’ll need to do so by clicking ‘Add policy’ and entering your policy details.
Please call 13 10 10 if you’re unable to add your policy to your account or if you don’t have your policy details.
Extra help and support
We understand that sometimes our customers need extra care and support at different points in their lives. We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Find out more
Insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO. Read the relevant Product Disclosure Statement before buying this insurance. The Target Market Determination is also available.
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