GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
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FAQs
If you’ve been involved in an accident on your motorcycle and you have Comprehensive Motorcycle Insurance, you can make a claim online or call us on 13 14 46. You can also click through to read our comprehensive guide on what to do.
If your motorcycle is stolen, first report it to the police, then make a claim online with GIO.
Yes, all riders who you expect will repeatedly ride your motorcycle should be listed.
Listing additional riders may affect your premium, excess, policy coverage and our decision to insure you.
If you don't list a person who repeatedly rides your motorcycle it may result in additional excesses and/or reduction of or refusal of a claim.
With GIO, you can allow us to arrange the repair of your motorcycle and have everything taken care for you or you can choose to have repairs completed by a repairer of your choice.
If you have Comprehensive Insurance, we will cover damage to your motorcycle if you’re in an accident with an uninsured driver. The limit will be the amount you covered your motorcycle for.
Important Information
If you are eligible for more than one discount, we usually apply any subsequent discount to the already discounted premium.
Minimum premiums may apply and any discount we give you will not reduce a premium below the minimum premium.
* Discount no applicable to Roadside Assist optional cover.
^ Discounts not applicable to GIO Home Assist, Excess-free Glass or Domestic Workers Compensation optional covers.
Extra help and support
We understand that sometimes our customers need extra care and support at different points in their lives. We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Find out more
No claim bonus
A no claim bonus is a discount that rewards you for your good claims history. For every year that you don't make an excess payable claim, we'll give you a discount on next year's premium up to a maximum of 60%.
10% multi-policy discount*^
You may be eligible for a 10% multi-policy discount if you hold three or more eligible policies with us. These include Home Building, Contents, Landlord, Car, Motorcycle, Caravan or Boat Insurance. A GIO NSW CTP Insurance policy or GIO ACT MAI Insurance policy will count as an eligible policy, but the premium for these policies cannot be discounted. Taxes and charges are not discounted. View T&Cs
Increase your excess
You’re in control of how much you pay or save when you buy or renew your insurance premium. With a range of excess options to choose from, the more you increase your excess the lower your premium will be.