Workers Compensation Complaints

If you experience a problem, aren’t satisfied with our products or services or a decision we’ve made, let us know so that we can help.

Contact us:

By phone: 13 10 10

By email: Email form

We’ll review your complaint and endeavour to provide you with a decision within 5 working days.

If it will take longer, we’ll tell you why and when you can expect an update.

Do you need extra help to make a complaint?

We want to make it easy for you to make a complaint. Some people find written information hard to read or understand. That’s why we’ve created an Easy English Complaints Guide. It explains how to make a complaint and what will happen next.

If you require further assistance with making a complaint or understanding our complaints process, please visit Customers in need of extra support for more information.

Review of Workers Compensation Claims Decisions

We provide an Internal Dispute Resolution Process to review decisions made on workers compensation claims, including liability decisions.

The decision will be reviewed by an independent officer who will endeavour to provide you with a written decision within five (5) working days and will advise you if a longer timeframe is required (e.g. complex matters).

Please send your written request to:

Seek review by an external service

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can:

Australian Capital Territory

• Contact WorkSafe ACT on 13 22 81.

Tasmania

• Contact WorkSafe Tasmania on 1300 366 322.
• Refer the matter to the Tasmanian Civil and Administrative Tribunal.

Western Australia

• Contact WorkCover WA on 1300 794 744.
• Lodge an application for conciliation with Workers Compensation Conciliation Service.
• Depending on the outcome of the conciliation, lodge an application with the Workers Compensation Arbitration Service.

Northern Territory

• Contact NT WorkSafe on 1800 250 713 to apply for mediation.

Further information

If you have found a potential security vulnerability that may impact the confidentiality, integrity or availability of Suncorp's information, systems, or services, please visit our Vulnerability Disclosure Program page.