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Caravan Insurance


Frequently Asked Questions

Common issues

Renew your policy

Refuel your policy so you can get back on the road.

Renew policy online

Make a payment

Ways to save

Policy Documents

Easy access to all the docs relating to your policy — from your renewal notices and receipts, to your PDS, Certificate of Currency and more.

Access policy documents

Update policy details

Lodge or track a claim

We keep your claims journey short and simple, and keep you updated along the way.

Lodge a new claim

Track an existing claim

Find your policy number

Ways to get in touch

Got a question?

Ask George, the GIO Virtual Assistant.

Launch the Virtual Assistant

Other ways to get in touch

Need more options? We've got you covered.

Other ways to get in touch


Give us a call on 13 10 10

Monday - Sunday
8am - 7pm (NSW Time)
Closed on national public holidays

Translating and interpreting services

Translating and interpreting
services available

If you need to, you can send us a fax on: 
1300 724 872

General enquiries postal address

Reply Paid 9835
Your Capital City, State, Postcode

Claims postal address

Locked Bag 31446
Brisbane, QLD 4001


Give us a call on 13 14 46
Available 24/7

Available 8am - 7pm Monday - Friday AEST
8am - 5pm Saturday - Sunday AEST

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our agency stores, where our knowledgeable agents can provide personalised service to meet your insurance needs.