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Caravan Insurance


Frequently Asked Questions

Common issues

Renew your policy

Refuel your policy so you can get back on the road.

Renew policy online

Make a payment

Ways to save

Manage your policy

Take control of your insurance.

Update policy details

Access policy documents

Lodge or track a claim

We keep your claims journey short and simple, and keep you updated along the way.

Lodge a new claim

Track an existing claim

Find your policy number

Ways to get in touch

Live chat

Chat now

8am - 9pm weekdays

9am - 5pm weekends

Online enquiries

Fill out our online enquiry form.

Other ways to get in touch

Need more options? We've got you covered.

Enquiry Form

Complete the form below to send us a brief message and we’ll get back to you within 48 hours.

* = mandatory field

This is located on the top right hand corner of your policy certificate.

We usually respond by email, however there may be instances when we need to speak with you directly.

To cancel your policy, please call us on 13 10 10.


You can lodge your request to cancel at your nearest Access Canberra Service Centre.


Other ways to get in touch


Give us a call on 13 10 10.

Monday - Sunday
8am - 10pm (NSW time)
Closed on national public holidays

If you need to, you can send us a fax on: 
1300 724 872

Postal addresses:

Reply Paid 9835
Your Capital City, State, Postcode



Locked Bag 31446
Brisbane, QLD 4001

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Dispute Resolution

Explore our Dispute Resolution page to find out how we can help with any questions or complaints you have regarding our service or products.

Service of legal documents

GIO is a part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance Council of Australia

Find out more about the General Insurance Code of Practice.

Agency Stores

Did you know GIO has stores in New South Wales and Victoria? Visit one of our Agency stores, where our knowledgeable Agents can provide personalised service to meet your insurance needs.

Need assistance?

Chat online now