Financial Hardship Support for GIO Life customers during COVID-19
These are challenging times for our community and GIO Life is here to support our customers when they need us most and are facing immediate financial hardship. We encourage any customers facing financial difficulty to contact the GIO Life team on 13 10 10.

Life Protect

Help your family eliminate debts & protect their financial security if you die or are diagnosed with a terminal illness

Receive a lump sum payout if you die or are diagnosed with a terminal illness

  • Select a cover amount between $100,000 and $1 million and receive it as a lump payout, if you pass away.
  • If you are diagnosed with a terminal illness and your claim has been accepted, we will pay you your full benefit, helping you to arrange your financial affairs.
  • Nominate up to 5 beneficiaries (eg. your spouse or children) to receive the payment under the policy to use as they please if you pass away.
  • Your beneficiaries receive $10,000 usually within 24 hours of us receiving your death certificate and completed claim form, to help with immediate costs like your funeral.

Complete control over your cover 

  • Increase or decrease your level of cover each year, without the need for further health questions if certain events occur – like purchasing a home, or having a baby.
  • 30 days from the start of the policy to cancel, at no cost, if you change your mind. Receive a full refund of premiums, as long as you haven't made a claim.

Straightforward claims  

  • Be assigned your own dedicated case manager to oversee your claim from the moment you or your beneficiaries call us through to when we pay out your claim.
  • Payment will usually be made within 2 business days, once the claim has been accepted and processed.


What's covered?

Death by natural causes

Death by illness

Accidental death

Terminal illness

Suicide within first 13 months of policy

Suicide after holding policy for 13 months

For more information on the details of this cover please read the Product Disclosure Statement (PDS)

You could get covered today

Get a quote quickly and easily online or over the phone

  • No medical exams or doctors reports are required to apply.
  • Applications can be completed by answering a few health and lifestyle questions.
  • Following receipt of your correct payment details and satisfaction of eligibility criteria, you will be covered straight away plus we guarantee to renew your policy every year until your 99th birthday unless cover ends earlier (even if your health changes).
  • Fortnightly, monthly or annual premiums available to suit you.


Check you're eligible

If you can answer 'yes' to both of these questions you are able to apply

1. Are you aged 18-60 years?2. Are you a citizen or permanent resident of Australia or New Zealand who currently resides in Australia?

Straight-forward & personal claims process

Claim time doesn’t have to mean stress time. Below is a brief summary of our simple and straight-forward claims process.

1. Call Us

Call us on 13 10 10 as soon as possible after the event

2. Receive a claims pack

We will email, fax or post you a claims pack to be filled in and sent back with all requested information

3. Assessment

Our claims team will keep you updated on the progress of your claim

4. Payout

We pay claims that meet policy terms and conditions usually within 2 business days of an approved claim

Feel in control with GIO

Established since 1927

Trusted insurer for 90 years

Australian based call centres

We are here to help

Join 1.2 million Australians & New Zealanders1

Helping to look after the insurance needs of 1.2 million customers

How to apply or find out more


Get a quote and apply online

Call us

Quotes / Sales / New business
Monday to Friday: 8am – 8pm AEST

Customer service / Existing policies
Monday to Friday: 8am – 6pm AEST

13 10 10

Read the PDS

For more detailed information i.e. how to make changes to your policy, when cover starts and stops, etc

Download PDS

1. Includes customers of both AAI Limited and Asteron Life & Superannuation Limited (Asteron) which hold GIO branded products. Asteron is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL) and is authorised to use the GIO brand.

GIO Life Protect is issued by Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron).  Asteron is authorised to use the GIO brand. TAL Direct and Asteron are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 (TAL) group of companies. If you decide to purchase or vary a financial product, PV will receive fees and other benefits, which will be a dollar amount or a percentage of the premium you pay. You can ask us for more details. Any advice on this page is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 (TAL Direct). The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters. Before making a decision about the product you should consider the GIO Life Protect Product Disclosure Statement available from Asteron at or by calling 1800 604 946. The different entities of TAL and the Suncorp Group are not responsible for, or liable in respect of, products and services provided by the other.

Asteron supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email or visit

Premium pause benefit

If you are unable to pay your premiums, for example due to financial hardship, you can contact us and request your premium be paused for up to 3 months over the life of the policy. To activate your Premium pause benefit, you must have paid premiums for the previous 12 consecutive months and your policy must have no outstanding premium payable at the time of your request.

During the period your premiums are paused, your GIO Life Protect policy will only cover you in the event you die as a result of an accident. After the premium pause has ended and you have started paying your premiums, you will be eligible for all the benefits under your policy.

Got a question?

Ask George, your GIO Virtual Assistant