What you need to know about managing your car insurance policy online

Having a car insurance policy is important, but managing it – well, that can be a bit tedious. Rather than waiting on the phone to complete simple tasks, why not streamline your admin by managing your policy online? You can set up your insurance policy, claim, renew and update your details. Managing all aspects of your car insurance policy has never been easier. 

Getting started –

Registering for Online Services 

If you haven’t already, you can register for Online Services using the GIO App. Having your policy number handy can help make registering your account simple.


Your policy number can be found on your Certificate of Insurance, which you received when you first purchased your policy. Don’t stress if you don’t know your policy number, we can find it for you.

When prompted to include details like your address, email, and phone number, ensure they’re the same as they appear on your policy. 

Register for GIO Online Services

Adding your policy

Once you’ve logged in for the first time, you’ll be asked if you want to link your policy. Press “Link Policies Now” and follow the prompts.

Once verified, your policy will be linked. You can now manage your details from the GIO App.

Bit stuck? Check out this video which will guide you through the steps to getting started with the GIO App.

Giving your policy a ‘health check’ at renewal time

Renewing your policy online can help make the process quicker and more convenient. While you’re renewing in Online Services, consider conducting a policy ‘health check’ to see how you could potentially save on your premium for the year ahead. This could involve changing your excess, or reducing the kilometres listed on your policy if you’re driving less.

Simply go to GIO Online Services and follow the prompts to renew your policy. If you’d like to adjust your excess and other details on your policy, you can do so on the confirmation screen when you renew. You should then see your new premium on the payments details page. You can add optional covers to your policy online too.

Download the GIO App

Making a car insurance claim online

Many people think of their insurance company as one of the people to call after an accident.

During what can be a stressful time, you might actually find it easier to lodge a claim using the GIO App or Online Services rather than over the phone. Just log in, select your car insurance policy, and click ‘make a claim’ to begin.

Get a Car Insurance quote online

After you’ve submitted your claim online, we’ll give you a claim number and will be in touch shortly after.You’ll also be able to track the progress of your claim online. 

Still got a few questions about how to make a claim using the GIO App? This video explains the process for lodging a claim with ease from your smartphone!

Updating your car insurance policy details

Bought a new car and need to update your registration? Have the kids got their P plates and started using your car? Have you paid off your car finance? You can easily make changes like these to your policy online. It’s important to note that changing your vehicle type and adding drivers may affect your premium. If it does, you’ll see your updated premium on the screen once you’ve confirmed the changes.

Watch this video to find out more about updating your policy or contact details with the GIO App or online.

Get weather alerts, including a hail warning

One useful new feature of the GIO App is the ability to get weather alerts, including hail alerts when a storm heads toward your insured address. That way you may be able to avoid dangerous weather, and keep you and your car your out of harm’s way.

Watch this video to find out how to toggle these weather alert features on and off.

Read more:

Insurance is issued by AAI Limited ABN 48 005 297 807 trading as GIO Insurance. Read the Product Disclosure Statement before buying this insurance. Target Market Determination also available. This advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. The information is intended to be of a general nature only. We do not accept any legal responsibility for any loss incurred as a result of reliance upon it – please make your own enquiries.